Services and Facilities at Playacar Palace, Playa del Carmen

The Playacar Palace is a deluxe full-service beachfront all-inclusive resort featuring a wide variety of on-site facilities and amenities. The beach, a large lake-style infinity pool, swim-up and pool bars, three restaurants, three bars, a supervised children's club, access to a world class spa, fitness center, tennis court and matchless location in the heart of Playa del Carmen set the tone for a unique vacation, Mayan style!

Stay at One, Play at All!
As a Palace Resorts guest, you may take advantage of the facilities and services including restaurants, bars, activities and entertainment at other Palace Resorts in Cancun, Cozumel and the Riviera Maya. (Transportation to the other resorts is generally not included.).
Please note: Guests of Aventura Spa Palace, Isla Mujeres Palace and Sun Palace must be at least 18 years of age.

Exclusive Adults Only Concierge Level
Adults 18+ can enjoy the new adults only Concierge Level accommodations which include an array of luxury amenities and extra services.

Free Shuttle
There is free daily shuttle service operated by Palace Resorts to the Moon Palace Golf & Spa Resort and the two major shopping malls in Cancun - Plaza Carocal and La Isla.
Reservations are required, just stop by the concierge desk.

Additional Hotel Services

• Concierge
• Bell staff service
• Beauty salon
• Massages
• Gift shop
• Travel agency
• Car rental
• Doctor on call 24 hours
• Ice machines
• Taxis available 24 hours
• Dry cleaning and laundry service
• Wheelchairs on request
• Cribs and rollaways on request
• Currency exchange
• Golf packages
• ATM machine

PLUS! Exciting Added Values
- Guests enjoy complimentary unlimited long distance phone calls to Mexico, Canada and the continental USA. (Calls must be made from your room; other international calls will be charged at a special rate; if unused, this service cannot be exchanged for cash value. Certain restrictions apply.)
- 30 mins. of complimentary internet use per room/per stay at business center (or other designated location)
- Complimentary high-speed wireless internet access in guest rooms and throughout resort common areas

Physically Challenged Accommodations
All rooms for the physically challenged are located in the Superior Deluxe-Partial Ocean View room category with a total of 2 rooms available.

Experience the Comfort of the New Palace Bed!
Palace Resorts invites guests to share in the pleasure and comfort that the new 'Palace Bed' is sure to provide!Each bed has been designed to guarantee maximum comfort through it's state-of-the-art, double cushioned pillow top mattress that is certain to bring peaceful dreams. Each new spring mattress is equipped with specially designed coils made of high caliber wire that offers better edge-to-edge support. So, no matter where a guest rests on the new 'Palace Bed,' they are sure to have a restful nights sleep. The new bed also features an extra layer of insulation and padding, giving them a softer feel than previous mattresses.In addition to the new mattress, each bed will boast a refreshed decor that includes luxurious, high thread-count sheets and decorative duvets, shams, bed scarves and skirts. Plus, all king and double beds will include five synthetic and goose down pillows that will ensure a quality rest.

Small Group Program
This program is perfect for guests planning small weddings or social groups. Groups can be smaller than 10 rooms, only requiring a minimum of 30 room nights for the entire block. The group leader will also earn $20 USD credit for every paid night of the social group’s stay that can be used towards social group extras from Amada Flowe Design, Delight cake Studio, Evoke Events Décor, Quantum Events Technology, EDGE Exceptional Destination Groups & Events, Esenia Entertainment Studio and Memories Photo & Video.

Small weddings and social groups will receive:
• Complimentary events based on production
• Complimentary wedding collection
• One complimentary room and upgrade for the bride and groom or group leader
• Free wedding essentials

Technology Upgrades
Technology updates include readily available suite access, via state of the art wristbands allowing guests to open the door to their suites with a wave of the hand. Technological upgrades were also made to the property’s AC systems, featuring new hydraulic systems to ensure the resort meets eco-friendly standards.