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Services and Facilities at Hard Rock Hotel Cancun, CancunServices and Facilities at Hard Rock Hotel Cancun, CancunServices and Facilities at Hard Rock Hotel Cancun, Cancun

Services and Facilities at Hard Rock Hotel Cancun, Cancun

Services & Facilities


4 Pool(s)2 Swim-Up Bar(s)3 Outdoor JacuzzisFitness Center/GymBeauty SalonTour DeskATM MachineMoney ExchangeGroup/Meeting FacilitiesGift Shop(s)Wedding ServicesDoctor on Call 24 hrs.ConciergeBell Staff

The totally redesigned Hard Rock Hotel Cancun is a full-service all-inclusive beachfront family resort with an incredible array of day and nighttime activities designed to keep the whole family happy and active. Ideally located in the heart of the famous Cancun Hotel Zone, the Hard Rock Hotel Cancun offer guests 601 rooms, all featuring private balconies and water views, six restaurants including a new Brazilian steakhouse, five bars and lounges, the Rock Spa® with outdoor palapa-style massage areas, an expansive poolscape and meeting facilities including a 16,408 sq. ft. convention center.

An oversized, lake-style pool, a kiddie pool and kids club for ages 4-12, along with tennis courts, mini-golf and a well-equipped Body Rock fitness center plus an extensive variety of dining options will ensure everyone has the best vacation ever. Additionally, the facilities and services of the Hard Rock Hotel Riviera Maya are available for guests to enjoy with the 'Stay at One, Play at Two' Hard Rock Hotel program. The hotel features unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, custom-designed furniture, specially selected artwork and in-room streaming music channels, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more.

Special Family-Friendly Accommodations and Facilities
Kids will love the special amenities just for them, and parents can relax knowing the kids are being well taken care of at the exclusive Kids Club. Even the dining venues are kid-friendly with special menus designed just for picky little eaters. PLUS the FAMILY DELUXE room category offers families outstanding accommodations - perfect for a family of up to six people--including two connecting rooms with one king and 2 double beds, Xbox 360 (a selection of Xbox games and DVD movies is available on request), special welcome amenities for the kids, mini-bathrobes and slippers, kid-friendly stocked mini-bar and room service menu and special L'Oreal kids line bath products. An in-room family guide helps families plan their activities and make the most of their family vacation time.

Special Features

  • New state of the art Body Rock® Fitness Center featuring state-of-the-art fitness and weight training equipment.
  • A Rock Spa® and Posh Beauty Salon® offer massage (outdoor palapa-style massage areas available), facials, hair braiding and hair and nail care, and complimentary sauna and steam rooms. Surcharges apply for all beauty and spa services and treatments. Note: Special restrictions apply for children 17 years of age and under when booking any spa service. Select spa services apply for children ages 13-17 years old and they do not have access to the Hydrotherapy area. An adult must accompany children ages 13-15 years old for the duration of the treatment.
  • All guests enjoy complimentary unlimited long distance phone calls to the Continental US and Canada. Calls must be made from your room; other international calls will be charged at a special rate; if unused, this service cannot be exchanged for cash value. Certain restrictions apply.
  • Complimentary high-speed wireless internet access in each guest room and throughout resort common areas.
  • On-site shops sell jewelry, Rock Spa® products, sundries, beach clothing and snacks and 'Rock Shop' offers favorite Hard Rock Hotel merchandise.

Handicap Accessible Accommodations
To accomodate our guests with wheelchairs or mobility disabilities, we have ramps throughout our hotel as well as our beach access areas. This includes reception/bar areas, restaurants, pool area, convention center, and there are elevators located in all buildings and lobbies. Disability toilets are available at all restaurants, lobbies, pool areas, and the convention center.

We have a total of 4 accessible rooms in the Deluxe Gold room category.

Accessible Rooms Include:
Wheelchair accessible light switches
Double beds
Door widths of 90 cm (includes bathroom door)
Extra floor space for wheelchair
Bathroom sink height is 65 cm for wheelchair access
Bathroom has toilet, bath and shower support rails
Roll-in shower
Bed height varies from 50-60 cm with a 6-inch space unter the bed to fit a hoist

Honeymooners Welcome
The amenities listed below are complimentary for Honeymooners:
  • Mini honeymoon cake
  • One bottle of sparkling wine
  • One romantic candlelight dinner at select restaurants
  • Two honeymoon t-shirts
  • Breakfast in bed
  • Turndown service guaranteed
  • Late checkout until 6 pm (upon request and subject to availability)
Honeymoon couples must present proof of marriage within the past year.

Complimentary Anniversary Amenities
- Celebrating couples will enjoy a complimentary mini-cake.
- Silver and Gold Anniversary Package includes: Bottle of sparkling wine; fruit plate; romantic candlelit dinner at select restaurants; late check-out until 6pm (upon request and subject to availability).

After check-in, couples will be directed to the Guest Services Desk where they will be given the opportunity to reserve their candlelight dinner. Other amenities will be delivered to the room.

Groups and Meetings
The Hard Rock Hotel Cancun offers excellent meeting room space with more than 16,000 sq. ft. of function space, including the Rock 'n Roll Ballroom with 12,378 sq. ft. accommodating 840 guests, banquet-style. Conference service managers can help you plan a truly successful event with audiovisual equipment, wireless internet access and business center.

  • 29,272 sq. ft. of total meeting and event space
  • 12,378 sq. ft. rock'n roll ballroom divisible by 4
  • 2,015 sq. ft. Cancun ballroom divisible by 5
  • 2,015 sq. ft. Caribe ballroom divisible by 5
  • 2,864 sq. ft. outdoor terrace
  • Self-service computer center
  • Audiovisual capabilities
  • Wireless internet
  • Dedicated roadie

  • PLAY
    • Rock Shop® - offering your favorite Hard Rock Hotel merchandise
    • Rock Spa®
    • Body Rock® Fitness Center featuring state-ofthe-art fitness and weight training equipment
    • Hard Rock Roxity Kids Club ™
    • Sound of Your Stay®
    • POSH Beauty Salon & Boutique®
    • See the Show® Theater
    • Memorabilia - selection of priceless music memorabilia
    • Designated family and adult-only areas
    • 5 Pools - 1 adult-only pool, water slides in main pool
    • Cavern Club - Teens lounge & arcade area
    • Bowling Alley - $
    • Retail Spaces
    • Golf courses available nearby - $
    • Two tennis courts and one multi-purpose court
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