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Services and Facilities at Hard Rock Hotel Riviera Maya, Riviera MayaServices and Facilities at Hard Rock Hotel Riviera Maya, Riviera MayaServices and Facilities at Hard Rock Hotel Riviera Maya, Riviera Maya

Services and Facilities at Hard Rock Hotel Riviera Maya, Riviera Maya

Services & Facilities


4 Outdoor JacuzzisBeauty SalonTour DeskCar RentalMoney Exchange1 Freestyle PoolHyperX Gaming LoungeWater ParkBeach CovesSwim-Up BarDive Demo PoolKids ClubTeens LoungeConciergeJewelry StorePC's AvailableWireless InternetMedical ServicesLaundry/Dry Cleaning

Hard Rock Hotel Riviera Maya is ideally positioned in the heart of the Riviera Maya, where the tropical sun meets the turquoise waters of the Caribbean Sea. With its inlet coves, suitable for snorkeling and kayaking, an enormous, spectacular outdoor pool area and expansive gardens, the realm of leisure possibilities is never-ending. The Andromeda disco opens in the early hours of the evening just for teens; the kids' club keeps smaller children entertained and several tennis courts provide another alternative for those who love the game.

All guestrooms boast remarkable views, 24-hour room service, nightly turndown service, flat screen LCD satellite television, double jacuzzi tub, premium bath amenities, bathrobes, slippers, sodas, bottled water and domestic beers. Adults 18+ can enjoy the exclusive adults-only Concierge Level accommodations which include an array of luxury amenities and extra services.

Special Family-Friendly Facilities
Kids will love the special amenities just for them, and parents can relax knowing the kids are being well taken care of at the exclusive Kids Club. Even the dining venues are kid-friendly with special menus designed just for picky little eaters. PLUS the new FAMILY DELUXE room category (exclusively for families withchildren) offers families outstanding accommodations - perfect for a family of 6 - including two connecting rooms with one king and 2 double beds, Xbox 360 (a selection of Xbox games and DVD movies is available on request), special welcome amenities for the kids, mini-bathrobes and slippers, kid-friendly stocked mini-bar and room service menu and special L'Oreal kids line bath products. An in-room family guide helps families plan their activities and make the most of their family vacation time.

Handicap Accessible Rooms
All rooms for handicapped guests are located in the Superior Deluxe - Garden View room category with a total of 4 rooms available.

Other Resort Facilities

  • Concierge
  • Wedding Services
  • Kids Club (ages 4-12)
  • Teens Lounge (ages 13-17, 12pm-11pm)
  • Nanny Services
  • Beauty Salon
  • Jewelry Shop
  • Avis Car Rental Desk
  • Tour Desk
  • Doctor on Call 24 hrs.
  • Laundry/Dry Cleaning Service
  • Money Exchange
  • All rooms with balcony or terrace and hydro spa tub
  • Flat-screen TVs
  • Custom furniture and artwork
  • Rock Spa® products
  • Loaded mini bar
  • Hammocks
  • Complimentary streaming music
  • Butler service available ($)
  • Free calls to the U.S. and Canada
  • Free Wi-Fi
  • Rockaway Bay Water Park
  • Hard Rock Roxity Kids Club
  • New Chapel: Before Tulum Gazebo

Stay Connected
Wireless internet access is included in guest rooms and public areas along with 30 minutes of resort PC access.

HyperX Gaming Lounge
Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. Console or PC, casual or pro, no matter your creed, color, or culture. Inspired by a futuristic environment with simple and geometric elements, the HyperX Gaming Lounge is designed, built, and fine-tuned with the gamer in mind. Boasting nine gaming PCs, three Xbox Series X, two Nintendo Switches, a VR station, and a variety of HyperX peripherals, there's something for everyone.

The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:
  • Call of Duty Vanguard
  • Overwatch
  • Minecraft
  • Among Us
  • Fall Guys
  • Rainbow Six Siege
  • Rocket League
  • Valorent
  • Hearthstone
  • Apex Legends
  • League of Legends
  • Dota 2
  • Warzone
  • Fortnite
  • FIFA 22
  • Madden NFL 22
  • Mario Kart 8
  • Pokémon
  • And More!
*Subject to Change- game offerings and titles always evolving with the latest trends.

Get Out and Explore
Scheduled transportation to Playacar Plaza, Wet 'n Wild and shopping centers in Cancun's hotel zone is available for guests.

Golf Nearby
  • Hard Rock Golf Club Riviera Maya
    The Golf Club at nearby Playacar offers the perfect combination of natural beauty and manmade design. This magnificent golf course, carved out of the dense Mayan Jungle, is only a few hundred yards away from the crystal-clear, turquoise ocean and the fine white sands of the Mexican Caribbean Sea. The intelligent architectural design of the golf course has converted the Riviera Maya into one of the most popular golf destinations in all of Mexico.
  • Course Data
    Course Designer: Robert Von Hagge Signature Course
    Open: 6:00am til dusk
    18 holes: Two 9-hole courses, each par 36
    Total Yardage: 7,202
    Slope Ratings: Men 148 / 136; Women 134
  • 19th Hole
    After your round, be sure to visit the 19th Hole, and enjoy one of the famous hamburgers along with your favorite beverage. The 19th Hole overlooks the 18th green and is the perfect ending to a perfect day in golfing paradise!
  • Riviera Cancun Golf and Resorts
    The golf course at Riviera Cancun Golf and Resorts is a Signature Designed course by renowned golfer Jack Nicklaus. The course features strategic bunkering, immaculate greens, a stunning layout of fairways, as well as wooden bridges. A spectacular Mexican-Contemporary Club House allows golfers to relax and enjoy the tranquility of the natural reserve that surrounds the course, including the dunes, lakes, mangroves and Tasiste native palm trees, which are just some of the elements that make this course so visually stunning.

Meeting and Events

  • 91,556 sq. ft. of total meeting & event space
  • Decca Ballroom – 24,602 sq. ft. divisible by 12
  • Verve Ballroom – 9,044 sq. ft. divisible by 14
  • Fania Ballroom – 6,035 sq. ft. divisible by 10
  • Convention Center Foyer – 15,243 sq. ft.
  • Epic – 32,275 sq. ft. divisible by 2
  • Epic Foyer 4,356sq.ft.
  • Outdoor function space
  • Business center
  • Audio/visual capabilities - $
  • Wireless Internet
  • Conference Service Manager in charge of the event

  • Play
    • Rock Shop® & Luxury stores - $
    • Body Rock® Fitness Center featuring state-ofthe-art fitness and weight training equipment
    • Hard Rock Roxity Kids Club™
    • Sound of Your Stay®
    • 2 pools, including a kids’ pool
    • Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beach scape
    • Rockaway Bay Water Park
    • Music Lab
    • Water slide
    • Tennis courts, bicycles, & climbing wall
    • WreckTangle - $
    • Escapology Escape Room - $
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