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Hotel Xcaret Arte, Solidaridad, Q. RooHotel Xcaret Arte, Solidaridad, Q. RooHotel Xcaret Arte, Solidaridad, Q. Roo

Hotel Xcaret Arte, Solidaridad, Q. Roo

Welcome

Hotel Xcaret Arte is an adults-only (young adults ages 16 and up), all-inclusive getaway set in the exotic jungle of Riviera Maya. With 900 suites, nine restaurants and 10 bars, as well as a relaxing spa, each guest will find their personal paradise. This All-Fun Inclusive package includes access to the eco park and tours, as well as transfers, to make sure each guest enjoys adventure and action. Whether relaxing on the beach, pampering in the spa or ziplining through the jungle, guests can find their idyllic vacation and discover the true essence of Mexico at Hotel Xcaret Arte.

HIGHLIGHTS

All-Inclusive PlanBeachfront900 Rooms7 Floors9 Restaurants10 BarsAdults Only

EXPERIENCE THE DIFFERENCE

Unwind in the all-suite, adults-only (young adults ages 16 and up) paradise that is Hotel Xcaret Arte. With 900 suites nestled throughout five distinct “casas,” guests can find ultimate relaxation on the beautiful beaches of the Riviera Maya. Located just 45 minutes from the Cancun International Airport and 45 minutes from Tulum, Hotel Xcaret Mexico is an All-Fun Inclusive™ getaway with nine restaurants, 10 bars and the relaxing Muluk Spa. Inspired by traditional Mexican design and art, experience the true essence of Mexico at Hotel Xcaret Arte.

Hotel Xcaret Arte and Hotel Xcaret Mexico do not have exchange privileges. Guests can purchase a day pass.

PARKS
Xcaret Park* - This family park encompasses all aspects of ancient Mexican culture. Enjoy authentic cuisine and delve into the ruins of the Maya civilizations at the Polé archaeological site.

Xel-Há Park** - Adventures abound at this natural park. Children and adults can enjoy a range of activities, including snorkeling, biking through jungle trails and swimming in the natural pool. Guests can also take in beautiful views from the Scenic Lighthouse.

Xplor Park*- Thrill seekers can find plenty of action-packed adventures at this park deep in the Mayan jungle. Zip lining and cave tours through underground rivers are the just the beginning of the extreme fun.

Xplor Fuego Park* - The only nighttime park in Riviera Maya offers guests astounding adventures, including driving through torch-lit courses, paddling through “lava” rivers and zip lining in the dark.

Xoximilco Cancun** - Enjoy a fiesta for all ages! This party takes place on the barges in Xoximilco and include traditional cuisine, open beer and tequila bar and plenty of games for everyone.

Xenses Park** - Ignite your senses at this park during the day or night! If you're a guest at Hotel Xcaret Arte, you get the added perk of exclusive access to the park in the evenings on top of their regular hours. Expand your sight at the Xensatorium, test your balance at the town, take on the Bird Flight zipline and end the trip relaxing at the Riverlaxing, Sludgerie and Xpá.

Xavage, Grupo Xcaret's Adventure Park - The most amazing adventure is back! The park reopens its doors promising absolute fun and unique experiences for children and adults. It has an area created for the little ones with slides and fun; a new pool surrounded by lounge chairs and a hammock area for those people looking to rest for a while. With a buffet - salad bar, pasta bar, ceviche and aguachile bar, hamburgers, meat, dessert bar and it has a Xnack, where adventurers can charge energy with smoothies, natural juices, fresh waters, fruits, pizzas, cookies and crudités; as well as lockers and showers. The guests can do the activities as many times as they want. Guests will be able to enjoy six unique activities and renovated facilities, in one place (kayak, ropes, monster truck, rafting, jet boat and Xavage zip-line)!

Xavage Basic: Relaxing Kayak ride through the park's canals, four levels to test your skills at the Ropes Course, children area with fun waterslides, snacks (pizzas, juices, and smoothies) and delicious buffet meal + unlimited non-alcoholic beverages

Xavage All-Inclusive: Relaxing Kayak ride through the park's canals, four levels to test your skills at the Ropes Course, obstacle circuit to test your dexterity at the wheel of an amazing Monster Truck, the only whitewater rafting course in the whole Yucatan Peninsula, a flying journey onboard a zip-line that carries you in a horizontal position, children area with fun waterslides, snacks (pizzas, juices and smoothies), delicious buffet meal + unlimited non-alcoholic beverages and twists, turns and much speed onboard a Jet Boat that swifts through the park's canal

Add and combine the activities of the park to spend a day as extreme as you want: aquatic, terrestrial, or through the air; three, four, five, or all activities!

*These parks do not require a reservation
**Reservation required. There is a no-show fee of $25 if you do not cancel at least 24 hours in advance for parks that require a reservation.


TOURS
Reservation required for all.

Xenotes Oasis Maya Tour - Explore four unique cenotes as your rappel, kayak, swim and zip line in the Mayan jungle.

Xichen Deluxe Tour - Explore the ancient remains of Chichén Itzá and Valladolid with a first-class service and cuisine. This tour has a cost of $25 USD per peron.

Xel-Ha-Coba Tour - Explore Cobá and climb the tallest pyramid in Riviear Maya, Nohoch Mul.

Xel-Ha-Tulum Tour - Spend time exploring the remains of Tulum to discover this pre-Hispanic settlement that is the only one built facing the Caribbean Sea.

XCARET XAILING FERRIES
Discover the beauty of Isla Mujeres on the Xcaret Xailing Ferries! Aboard modern boats with state-of-the-art technology, your trip from Cancun to Isla Mujeres will only be a few minutes.

Catamarán Tour Veleo by Xcaret - In this fantastic, 2 hour catamaran tour departing from Cancun, guests can enjoy the sun and the sea with family or friends. This also includes a snorkeling tour at El Meco reef to discover the fascinating underwater life, as well as a visit to a beach club where you can enjoy activities, excellent facilities, a buffet lunch and a domestic open bar. Guests of La Casa de la Playa will be escorted to the Marina by their butlers. Guests of Hotel Xcaret México and Hotel Xcaret Arte will take a transportation to the Marina from the lobby 35 and 25 minutes before the tour starts respectively. Canapés and premium open bar included during the tour. Photography service to be offered at an extra cost. Comfortable beach clothing, sun hat/cap, sunglasses and chemical-free sunblock is recommended. Tour may be cancelled because of weather conditions or failure of reaching the minimum quorum (25 people). (This is not a private booking, each tour will be shared by guests of all Xcaret hotels).

CATAMARAN TOURS
It’s been already a year since the launch of the experience Ferry by Xcaret which is part of the Xcaret Xailing exclusive offer of Hoteles Xcaret.

And now we are glad to announce that the Xunset Party and Lovers Catamaran by Xcaret experience is available for our mutual clients effective immediately, strengthening even further the All-Fun Inclusive concept of Hotel Xcaret México and Hotel Xcaret Arte and the Exclusively your way concept of La Casa de la Playa.

The Xunset Party and Lovers Catamaran by Xcaret experience will be available for all guests of Hotels Xcaret being the specifications as follows:

  • There will be 2 tours available: Xunset Lovers (only on Mondays) and Xunset Party (only on Wednesdays and Fridays)
  • Reservation is required in advance and needs to be made through our Guest Service team/ Butler team only once on property (to assure that the tour takes place in case of weather conditions)
  • Pick up and drop off service for guests of Hotel Xcaret México and Hotel Xcaret Arte will be available
  • Canapés and premium open bar included during the tour
  • A fee will be charged to the guests in case of no-show
  • Comfortable beach clothing, sun hat/cap, sunglasses and chemical-free sunblock are recommended
  • Tour can be cancelled because of weather conditions or failure of reaching the minimum quorum (10 people). This can change until further notice

    Therefore, since we have added these experiences, our Catamaran Tour Veleo by Xcaret experience, which was available daily will now have an extra cost since we have enhanced it by adding a Snorkel experience becoming Catamaran Snorkel Tour.

    With this being said, it will have an additional cost and won´t be part of the All-Fun Inclusive of Hotel Xcaret México and Hotel Xcaret Arte and the Exclusively your way concept of La Casa de la Playa.
  • Additional cost (per adult and per child).
  • It has a duration of 2 hours 30 minutes.
  • Available on Tuesdays, Thursdays and Saturdays.
  • The snorkel gear is provided.
  • The capacity of the Catamaran is: minimum 25 guests and maximum 100 guests.
  • Tour departs from the Destino Xcaret Marina, which is located next to La Casa de la Playa.
  • Reservation is required in advance and needs to be made through our Guest Service team/Butler team only once on property (to assure that the tour takes place in case of weather conditions).
  • Guests of la Casa de la Playa will be escorted to the Marina by their butlers.
  • Pick up and drop off service for guests of Hotel Xcaret México and Hotel Xcaret Arte will be available.
  • Guests of Hotel Xcaret México and Hotel Xcaret Arte will take transportation to the Marina from the lobby 35 and 25 minutes before the tour starts respectively.
  • Canapés and premium open bar are included during the tour.
  • Alcohol drinks will be offered only after Snorkel Activity. In case a guest decides not to do the snorkel activity, they´ll be able to enjoy alcohol drinks since the beginning of the experience.
  • Photography service to be offered at an extra cost.
  • Comfortable beach clothing, sun hat/cap, sunglasses and chemical-free sunblock is recommended.
  • Tour can be cancelled because of weather conditions or failure of reaching the minimum quorum (25 people).

    XCARET YACHTS ($)
    In the search of offering more memorable experiences to our mutual guests, we are glad to inform you that we have launched "Xcaret Yachts" exclusively for Hotel Xcaret Mexico, Hotel Xcaret Arte and La Casa de la Playa guests. The additional cost and scheduling a Yacht is all done through the hotels.

    Some people yearn for the presence of the sea to experience it, navigate through it or simply delight in the sway of its waves. However, for those seeking something more, Xcaret Yachts offers a truly immersive opportunity to live it. Enjoy a day of luxury and comfort at sea with a private and exclusive experience from beginning to end, accompanied by magnificent flavors and a select open bar. Additional cost activity.

    Includes:
  • Premium national open bar
  • Canapes
  • Snorkeling equipment (full mask)
  • Towels
  • Wifi (connection may be limited in some areas)

    Duration and schedule:
    The tours are 4 or 6 hours. Extra hours can be purchased based on availability and within the established schedule. The yachts have different capacities ranging from 14 to 20 people, depending on the model.

    Recommendations:
    Wear comfortable clothing, swimsuit, hat, and sunglasses, as well as chemical-free sunscreen. In the case of people with disabilities, viability should be checked with the responsible person in charge of yacht operations. Some activities and tours may not be suitable for pregnant women. Certain activities are not recommended for people with heart problems, recent surgeries, back conditions, or a tendency to get seasick. It is recommended not to consume any kind of drugs before or during the tour. Boarding should be done without footwear. Entry of any type of pet is not allowed. In case of any dietary or health restrictions, it should be informed at the time of reservation.

    Cancellation and reservation policies:
  • General: Guests and Members must present the coupon information issued by the sales channel to request any changes or cancellations to the reservation. Changes or cancellations to limited-capacity tour reservations are subject to product and/or transportation availability and require authorization from the Sales Management of the sales channel.
  • Reservation Changes: If the visitor, guest, or member has purchased the product but cannot enjoy the service on the scheduled dates, the customer can reschedule their tour within 15 days from the first scheduled date, if they have been notified at least 48 hours in advance of the service date. If it is not possible to enjoy the service within this period (15 days), a validity certificate for 1 year can be requested to guarantee the enjoyment of the service, which must be requested from the assigned sales agent, and is subject to product availability, and authorization from the Sales Management of the selling channel. Requests to change the date by visitors, guests, or members due to special situations or medical conditions are subject to authorization by the Sales Management of the sales channel. In case of rescheduling requests by visitors, guests, and members, the reservation is subject to price changes according to the current rate on the new scheduled date, and the customer will be required to cover the price difference in full. Changes requested by visitors, guests, and members to modify the reservation name or pick-up have no cost if they are made within a maximum period of 48 hours before the visit date. The changes of date of services with transportation are subject to the availability of transport and/or product.
  • Cancellation by Guests and Members: All cancellations must be requested from the Sales Advisor of the sales channel at least 48 hours in advance of the Tour booking date. All cancellation requests submitted to the Sales Advisor are subject to authorization by the Sales Management of the sales channel. Cancellation requests due to health reasons require a medical certificate to be processed by the Sales Advisor of the sales channel.
  • Refunds: Refunds for cancellations due to weather phenomena or contingencies will result in a full refund in the same currency and payment type (cash, debit or credit card, room charge) used for the original purchase. Refunds requested by guests and members, previously authorized by the Sales Management of the original sales channel, will be refunded to the customer in the same currency and payment type used for the original purchase. In the case of refunds for non-national currency, the refunded amount will be adjusted according to the current exchange rate. Refunds requested by guests and members, previously authorized by the Sales Management of the original sales channel, incur a 10% penalty based on the total amount of the reservation for administrative expenses.
  • No shows: This status is determined when the guest or member does not show up at the pick-up point or directly at the boarding point to claim the purchased service on the scheduled visit date. No show charges of 100% of the current rate will apply, and an invoice will be issued with the agreed net prices in the commercial contract. If cancellation is not made at least 48 hours in advance of the tour date, a charge of 100% of the current rate will be applied.

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