All Inclusive at Hideaway at Royalton Riviera Cancun, Puerto Morelos

The exclusive All-In Luxury® concept is devoted to providing guests with a unique experience, combining the soul of the resort's host community with exceptional service & incredible attention to detail. Services include:

• DreamBed™ exclusively designed for Royalton Resorts
• Free Wi-Fi throughout the resort
• 24-hour room service
• Unlimited reservation-free dining 24/7
• Alcoholic & non-alcoholic beverages
• Concierge service around the clock
• Sports Event Guarantee™ (PPV events must be requested 24 hours in advance)
• Daily activities & nightly entertainment
• Kids Club & Teen Club
• Fitness center

In addition to the All-In Luxury® amenities, Hideaway will be enhancing your stay with the following additions:

Luxury Extras

• Custom Hideaway beach bag
• Upgraded room service menu
• Theme parties: Exclusive champagne party, foam party, coconut party, chocolate party and beach party
• 24-Hour Concierge Service
• All-In Connectivity™
• Exclusive weekly “Sky” champagne party
• Wellness program
• Nightly entertainment
• Personalized check in/out

In Room

• Aromatherapy
• Custom Hideaway beach bag
• Upgraded room service menu
• Robes and slippers in room

Personalized Beach and Pool Area Extras

• Sushi and roll bar served poolside corner (12:30 pm - 4 pm)
• Afternoon hors d'oeuvres served poolside
• Exclusive pool and beach menu
• Fresh cold towels
• Water spritzers
• Lens cleaning service
• Teaser Shiatsu/Thai massage on the beach and pool area
• Exclusive bar and beach area with waiter service

Discover the convenience of Diamond Club™

• Preferred room locations
• Private Pool for Diamond Club™ Guests
• Butler Service
• Exclusive Diamond Club™ beach area with waiter service
• Personalized check-in and check-out at lounge
• Early check-in and late check-outs (subject to availability)
• Hors d’oeuvres and snacks including decadent desserts in the Diamond Club™ Lounge
• Upgraded room service menu
• Section of pillows from The Royal Spa pillow menu
• Hydrotherapy for 1 hour per day based on availability
• Distinctive wrist bracelet
• Selection of in-suite liquors (one bottle for stays from 1-7 nights)
• Preferential reservations in à la carte restaurants
• Exclusive Diamond Club™ Lounge access
• Selected premium drinks menu available in lounge
• Daily, continental breakfast service in lounge
• Upgraded mini-bar (re-stocked daily)
• Upgraded robes and slippers in room
• 10% discount on spa treatments and beauty services

Butler Service Includes :

• General hotel information and assistance
• Packing and unpacking of luggage
• Ironing (1 set of clothing)
• Laundry pick-up (service charge applies)
• Polishing and shoe cleaning
• Organizing of special occasions (birthdays, anniversaries etc.)
• Assistance with restaurant reservations
• Ice delivery
• Preparation of jacuzzi (upgraded room categories)
• Escort to the restaurant (upgraded room categories)

Please Note: To safeguard the health and safety of our employees and guests we are limiting guest- staff personal interactions and have introduced a new temporary 24-hour virtual butler/agent service through phone to our Diamond Club services.