Your In-Destination Experts
Transfers, Excursions & 24-Hour Customer Service with NexusTours
Enhance your vacation by pre-booking airport/hotel transfers and excursions with Vacation Express and Nexus Tours. While in destination, you will enjoy a seamless experience with Nexus Tours meeting you upon arrival at the airport for transfer to your resort, organizing your preferred contact method to schedule your pre-paid excursion and confirming your transfer for the day of departure. In addition to these services, Nexus Tours also serves as your first point of contact for customer service while in destination, 24 hours a day!
NexusTours has a new digital experience for a worry-free vacation! Using your VE booking number, you will be able to scan this QR code or access eh.NexusTours.com to sign up for NexusTours Xperiences Hub online and have quick and easy access to crucial information and an array of features and services.
These are some of the benefits:
- Omnichannel service and assistance
- Access to the Virtual Concierge service 24 hours a day, 7 days a week
- Get Airport Transfer Pass
- Receive important notifications such as your Welcome Message on arrival and the departure transfer pick-up info, ent automatically 2 days prior to your return flight.
- Check excursions and transfer services and products available in destination.
- Rate services and share and share your experience.
Coming Soon! Xperiences Hub online for Traditional-Contracted Groups.
When you arrive in destination, you can quickly head to the hotel without the hassle of trying to find transportation.
- Pass through passport control and proceed through customs. There may be solicitors that try to stop you to provide "assistance". Please do not stop and continue directly towards the exit.
- Vacation Express/NexusTours representatives will be located in the arrivals area or immediately outside the airport. They will be wearing orange shirts and holding branded signage to help identify them.
- The representatives will escort you to the pre-arranged transportation that will take you to your resort. Please note, it is customary for transportation companies to use vehicles from third party providers which may not be painted in the orange NexusTours colors. In most cases, vehicles will have signage for NexusTours or Vacation Express and you will be directed to the vehicle by a NexusTours representative.
When it's time to leave, you can count on transportation that will pick you up and get you to the airport for your return home.
- Return transfer information will be provided 48 hours prior to departure via the method indicated using the QR code (either WhatsApp, text or email).
- If you do not indicate your preferred method of communication, you will be contacted by phone in your room, so please check it for messages.
- You may also call the 24/7 phone number listed on your travel documents to reconfirm your return transfer pick-up time.
- Your return transfer will arrive at your hotel lobby/exit at your transfer departure time. It is customary for transportation companies to use vehicles from third party providers which may not be painted in the orange NexusTours colors. In most cases, vehicles will have signage for NexusTours or Vacation Express and you will be directed to the vehicle by a NexusTours representative.
NexusTours provides a number of diverse excursion experiences, making it easy to find the perfect adventure!
- After selecting preferred travel dates, flight and resort, you have the ability to include a variety of add-ons to your booking, which includes a list of all tours available for pre-booking through Vacation Express and NexusTours.
- When you reach "Select Your Upgrades", step four of our easy, 5-step booking process, you can choose your add-ons. Select your preferred tour from the list titled "Excursions" found at the bottom of the page.
- Please present your tour voucher to NexusTours upon arrival (desk hours vary depending on hotel) to reconfirm your tour day and to confirm tour departure time and other details. Tours pre-purchased online are not pre-reserved for a specific date.
Cancun is known for phenomenal shopping, from high-end brands to locally crafted pieces of art. Your Nexus transfer may include a complimentary shopping tour that departs in the morning with a mid-afternoon return.
- To arrange the complimentary shopping trip, you need to contact either the virtual concierge or the on-site NexusTours representative.
- The representative will inform you of the available dates of the shopping excursion and make a reservation for your transportation.
- There is no voucher necessary to present, the driver will have a manifest of all travelers who have reserved their space on the shopping tour.
- The shopping excursion is a pre-planned itinerary that will stop at the most popular shopping areas for a wide variety of shopping, from jewelry stores to local craft vendors.