Hard Rock Hotel Cancun, Cancun

Hard Rock Hotel Cancun is a lively, all-inclusive, family-friendly resort located in the heart of Cancun's Hotel Zone. White-sand beaches and a spectacular, lake-style pool lead the way in water-fun for guests of all ages. A leader in music-centered vacations, Hard Rock Hotel Cancun offers their signature Rock Star Suites and showcases, encompassing an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. Sure to be the perfect destination for any music-lover.

The fabulous Hard Rock Hotel Cancun is a lively, all-inclusive, family-friendly resort located in the heart of Cancun's famous hotel zone on a magnificent white-sand beach. The Hard Rock Hotel Cancun features a spectacular, meandering lake-style pool with two swim-up bars, an array of dining options, special clubs for kids from 4 to 17, and outstanding nightly entertainment in a socially active and fun-filled environment.

Hard Rock Hotel Cancun offers Hard Rock's signature Rock Star Suites and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. Also included, the renowned Rock Spa® and the groundbreaking Sound of Your Stay® program, designed to provide guests with a unique and all-encompassing music experience during their stay. Additionally, in keeping with the Hard Rock tradition, Hard Rock Hotel Cancun will host an ongoing schedule of live concerts, celebrity-driven events and other exciting on-site activities.

Special Features include complimentary long distance calls from your room within Mexico and to the US and Canada, complimentary honeymoon amenities, new family rooms and exclusive adults only concierge level.

Stay at One, Play at Two
As a Hard Rock Hotel guest, you may take advantage of the facilities and services including restaurants, bars, activities and entertainment at the Hard Rock Hotel Riviera Maya. (Transportation is not included.)

Sound Your Stay® Program
The Sound Of Your Stay® is the free all-encompassing music amenities program that gives every guest access to experiences you can't get anywhere else. Choose between the Picks and Tracks Programs for a unqiue musical experience to accompany your vacation at the Hard Rock Cancun!

Picks:
The Fender guitar "room service" program boasting a menu of 20 electric guitars to choose from and jam out on. Choose from 20 different Fender guitars and help unleash your inner rock star! A Fender Mustang Floor™ Guitar Multi-Effects Pedal and Amplifier, and a pair of SOUL by Ludacris headphones are included to inhance the experience. Not a guitar player? No problem. The program is also complemented by in-room video lessons and a "set list", complete with recommended websites and apps where you can enhance your experience. The best part? It's all for free!

Tracks:
A 15-song curated playlist that serves as a sonic guide for your Hard Rock Hotel stay. As part of Hard Rock's tracks music download program, upon check-in, hotel guests receive a code to download one of three distinct playlists: "Players", "City" (curated by Mayer Hawthorne), and "Resort" (curated by Fania). Each list represents a different side to the Hard Rock Hotel personality, whether it is a classic track from an iconic artist or the latest blast from the global underground. So check-in, check it out, and explore.

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Hotel Updates

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Current Promotions

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Two-Night Anniversary Stay
Booking Window: Now - December 23, 2019
Travel Window: Now - December 21, 2021
Couples who book a stay of at least 5 nights within 24 months of their wedding at Hard Rock Hotel Cancun, Hard Rock Hotel Riviera Maya, Hard Rock Hotel Vallarta, Hard Rock Hotel & Casino Punta Cana, or Hard Rock Hotel Los Cabos will receive 2 additional complimentary room nights. Couple must provide their wedding confirmation number at the time of booking. Complete stay must be a minimum of 7 nights.
Terms and Conditions: Not applicable to the following room categories: Deluxe Family, Rock Suite Platinum 2 Bedroom. Applicable to the US Market Only. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place. Applicable to group bookings. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. Wedding confirmation number MUST be provided at time of booking for reservation to be entered correctly into our system. Complimentary nights must be booked directly with hotel. Additional nights could be booked through preferred travel provider.

BIRTHDAY PACKAGES
Turn your birthday into an epic weeklong celebration with family and friends, filled with cocktail hours and dinner soirees. Then top it off with complimentary nights and free upgrades to make it one for the record book—all with no group contract necessary.

PERSONAL ASSISTANTS IN SUITES
Booking Window: January 1, 2018 – December 18, 2020
Travel Window: January 1,2018 – December 18, 2020
Enjoy all the perks of a rock star life, including:
• On-call personal assistant
• Ironing Services (2 items per person per stay)
• Express luggage delivery
• Complimentary shoe shine
• Spa tub preparation (with 24 notice)
• Personal Assistance with reservations (on and off property)
• Priority reservations to picks and mix program
Minimum stay of 3 nights. Applies to Signature Presidential Suite - 1 Bedroom, Signature Presidential Suite - 2 Bedroom, Rock Suite Platinum – 2 Bedroom, Rock Suite Platinum Rooftop Lounge – 2 Bedroom room categories. Combinable with Limitless Resort Credit, Double Limitless Resort Credit, Free Kids Summer, Free Kids – All Year Family Category (Free kids promotion not applicable at Hard Rock Hotel Cancun & Hard Rock Hotel Riviera Maya-Heaven Section), Book Early & Save, Suite Deal and Limitless All Inclusive. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; promotion is based on arrival date. Promotion is subject to change without prior notice. Applicable to groups bookings.



ULTIMATE PLAYTIME FREE
Booking Window: December 4, 2018 - October 31, 2019
Travel Window: September 1, 2019 - October 31, 2019
One (1) Free Ultimate Playtime Package per room applicable for children 0–12. Guest must fill out the questionnaire at least 48 hours before arriving to property through the following link: http://www.allinclusivecollection.com/ultimateplaytime/en/

Promotion Code: FREEPLAY

Terms & Conditions Minimum stay is 3 nights. Valid for one child age 0-12 per room. Applicable to US & Canada market only. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place. Applicable to group bookings. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. Promotion code MUST be reported at time of booking for reservation to be entered correctly in our system – Promotion will not be honored if promo code is not reported.


Limitless All-Inclusive
Booking Window: September 15, 2018 - December 20, 2019
Travel Window: January 6, 2019 - December 21, 2020
Now guests have a limitless amount that they can use towards selected tours, Rock Spa® sessions, beauty salon services, romantic and special dinner events, Rock Shots® photo packages, golf and much more. Only 1 night minimum stay!

SERVICE FEE: A 25% service fee will apply over the final price of all transactions using the Limitless All Inclusive Promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless All-Inclusive promotion balance.
Terms & Conditions: Applicable to US & CAN Market Only. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; Promotion is based on arrival date. Promotion is subject to change without prior notice. Applicable to leisure, social & wedding group bookings (under 50 rooms). Not applicable to meeting & incentive groups. Not applicable towards Wedding Collections. TOURS: Additional services within these tours may not be applicable towards this promotion. Subject to availability. Not applicable to excursions provided by other operators. All services require reservation at least 24 hours prior to desired service. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No shows are charged at full price. Tours departure times may change according to property and season. GOLF: Limitless All-Inclusive applies towards green fees and shared cart. Additional services may be available at the golf course which may not be applicable towards this promotion. Limitless All-Inclusive is not applicable for products at pro shop. Limitless All-Inclusive is applicable for golf rounds at regular price. Golf rounds include green fee, twilight fee, and junior fee and exclude all other fees. Limitless All-Inclusive may not be used towards equipment rental, extra rider fees or other concepts. Subject to space and availability. SPECIAL DINNERS: Reservations are required for special dinners, based on availability and location may be changed due to inclement weather conditions. Additional bottles of Champagne incur an additional cost. Subject to space and availability. TAKE AWAY: When using Take Away products and services of this Limitless All-Inclusive Promotion, a service fee may apply on a specific and previously published percentage of the product value. Take away products can change at any time. Please verify at time of purchase which products are valid for this promotion. ROCK SHOTS®: Use your Limitless All-Inclusive promotion and pay up to 50% of the Rocking Packages. Promotion does not apply for special events and/or weddings. POSH® BEAUTY SALON: All SIGNATURE services displayed on the Trendy Catalog do not apply with the Limitless All-Inclusive promotion. ROCK SPA®: All services listed in Rock Spa® menu are allowed with the Limitless All-Inclusive. Reservations are based on availability. GROUPS: Some aspects of Limitless All-Inclusive promotion are not included in group bookings. Please consult your sales manager for specific details.