Hard Rock Hotel Cancun, Cancun

Hard Rock Hotel Cancun is a lively, all-inclusive, family-friendly resort located in the heart of Cancun's Hotel Zone. White-sand beaches and a spectacular, lake-style pool lead the way in water-fun for guests of all ages. A leader in music-centered vacations, Hard Rock Hotel Cancun offers their signature Rock Star Suites and showcases, encompassing an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. Sure to be the perfect destination for any music-lover.

The fabulous Hard Rock Hotel Cancun is a lively, all-inclusive, family-friendly resort located in the heart of Cancun's famous hotel zone on a magnificent white-sand beach. The Hard Rock Hotel Cancun features a spectacular, meandering lake-style pool with two swim-up bars, an array of dining options, special clubs for kids from 4 to 17, and outstanding nightly entertainment in a socially active and fun-filled environment.

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Hotel Closure
Hard Rock Hotel Cancun will be closed for renovations from August 16, 2026, to December 15, 2026.

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Hard Rock Hotel Cancun offers Hard Rock's signature Rock Star Suites and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. Also included, the renowned Rock Spa® and the groundbreaking Sound of Your Stay® program, designed to provide guests with a unique and all-encompassing music experience during their stay. Additionally, in keeping with the Hard Rock tradition, Hard Rock Hotel Cancun will host an ongoing schedule of live concerts, celebrity-driven events and other exciting on-site activities.

Special Features
include complimentary long distance calls from your room within Mexico and to the US and Canada, complimentary honeymoon amenities, new family rooms and exclusive adults only concierge level.


Sound Your Stay® Program
The Sound Of Your Stay® is the free all-encompassing music amenities program that gives every guest access to experiences you can't get anywhere else. Choose between the Picks and Tracks Programs for a unqiue musical experience to accompany your vacation at the Hard Rock Cancun!

Picks:
The Fender guitar "room service" program boasting a menu of 20 electric guitars to choose from and jam out on. Choose from 20 different Fender guitars and help unleash your inner rock star! A Fender Mustang Floor™ Guitar Multi-Effects Pedal and Amplifier, and a pair of SOUL by Ludacris headphones are included to inhance the experience. Not a guitar player? No problem. The program is also complemented by in-room video lessons and a "set list", complete with recommended websites and apps where you can enhance your experience. The best part? It's all for free!

Tracks:
A 15-song curated playlist that serves as a sonic guide for your Hard Rock Hotel stay. As part of Hard Rock's tracks music download program, upon check-in, hotel guests receive a code to download one of three distinct playlists: "Players", "City" (curated by Mayer Hawthorne), and "Resort" (curated by Fania). Each list represents a different side to the Hard Rock Hotel personality, whether it is a classic track from an iconic artist or the latest blast from the global underground. So check-in, check it out, and explore.

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Current Promotions

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Birthday Packages
Turn your birthday into an epic weeklong celebration with family and friends, filled with cocktail hours and dinner soirees. Then top it off with complimentary nights and free upgrades to make it one for the record book—all with no group contract necessary.


ULTIMATE PLAYTIME PACKAGE THINK BIG PACK SMALL
OPENING ACT (0 - 18 MONTHS)
• 3 hours of babysitting* (beginning at 6 months of age)
• Toy kit - Complimentary Gift
• Gerber baby food & 1 cereal box (per stay), diapers and pack of wipes (per stay) ***
• In-room Foundations® crib
• Highchair for eating
• Baby bathtub
• Electric sterilization machine
• Baby bath towels

BUDDING ARTIST (18 - 36 MONTHS)
• 3 hours of babysitting*
• Toy kit - Complimentary Gift
• In-room Foundations® crib
• Evenflo stroller
• Child's bench
• Child size robe and slippers - Complimentary gift

RISING STAR (3 - 5 YEARS OF AGE)
• 3 hours of babysitting*
• Toy kit - Complimentary Gift
• Evenflo stroller
• Child's bench
• Child size robe and slippers - Complimentary gift
• Waterproof camera

SUPERSTAR (6 - 12 YEARS OF AGE)
• 3 hours of babysitting*
• Toy kit - Complimentary Gift
• Waterproof camera
• Child size robe and slippers - Complimentary gift

Minimum 1 night stay required. No refunds will be given for items not used. Minimum of 3 hours of babysitting per day (for 3 days, maximum of 2 children). *Babysitting services are provided by “Cancun Nanny Service”. The request for babysitting service should be made with the Concierge Department 24 hours prior to service. As of 6PM, a transportation fee will be applied for the babysitters transfer (Hard Rock Hotel Cancun: $10 USD / Hard Rock Hotel Riviera Maya: $15 USD). Nanny Service not available on certain dates. **Photo Session should be requested through the Concierge Department 24 hours prior to service. ***Guests with reservations of 1-6 nights will receive a total of 18 jars of Gerber baby foods and guests with reservations of 7+ nights will receive a total of 42 jars of Gerber baby food plus 1 box of baby cereal. Bag of 36 diapers and small pack of wipes. Promotion subject to change. Black out dates may apply. Packages valid only at Hard Rock Hotel Cancun & Hard Rock Hotel Riviera Maya. Guests must fill the Ultimate Playtime form at least 48 hours before arrival. Additional restrictions may apply.

Promotion Benefits Include:

• VIP Status
• Free room upgrade to the next category*
• One dinner reservation
• 50-minute Relaxing Massage for Groom or Bride to be
• One Day in Balinese bed with one bottle of sparkling wine*
• Free open bar at Coco Bongo

***Terms & Conditions: Applicable to the USA & Canada Market Only. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place. Applicable to group bookings. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. If minimum number of rooms or nights is not met promotion will not be honored, 2 rooms for 3 nights are required. In order to receive the above amenities promotion code MUST be reported at time of booking for reservation to be entered correctly in our system - Promotion will not be honored if promotion code is not reported A recap of all bookings who should be included in this party should be sent to our reservation team at [email protected] in order to receive the above amenities. Please cc the following email addresses depending on each property. Hard Rock Hotel Cancun: [email protected], Hard Rock Hotel Vallarta: [email protected], Hard Rock Hotel Riviera Maya:[email protected], Hard Rock Hotel & Casino Punta Cana: [email protected] After party is checked in at the front desk, they will be directed to the Concierge Desk/ Vacation Planner where they can reserve their dinner reservation, 50 minute relaxing massage, Balinese bed, Coco Bongo, Heaven Night Club and ORO Night Club. In order for benefits to apply, all reservations must be booked through the same source (Travel agent and Tour operator.)***