Group Services
Destination Weddings, Family Reunions, Corporate Events & More
Go as a Group!
Group travel maximizes quality time with your friends, family or colleagues, leaving you plenty of moments to relax, engage in activities or fun-filled entertainment and even get down to business. From family reunions to corporate affairs, destination weddings to special milestones, a tropical setting and all-inclusive features make your group getaway one for the books.
We make your travel extra special with:
- Flexible Payment Terms
- Reduced Cancellation Policies
- Added Values and Benefits
- Support of Groups Experts
Ways to Experience Group Travel:
Express Groups- No Contract Required
- Special Booking Code to Link all the Reservations Together
- For 5 or More Rooms
- May Qualify for Group Concessions
- Select Resorts Offer Additional Discounts [$]
- To Request an Express Group Code, Click Here
- For a List of Express Groups Hotels, Click Here ▾
Once you've booked at least 5 rooms for your group, you can request your Express Group Code at https://www.vacationexpress.com/group-services/express-code-request.aspx. To make Express Group reservations you can book online or reach out to our Contact Center at 1.800.309.4717 7 days a week from 5:00am to 12:00am ET. Express Groups reservations follow regular Vacation Express booking policies regarding fees for changes and cancellations. Once you have applied your Express Group Code to link your reservations together and all reservations are finalized and paid in full, you will reach out via email to your assigned Groups Department contact to assist you with any details related to discount or benefits. Any individual reservation questions or modifications can be made through our Contact Center.
For questions related to the program, such as errors when adding the code, concessions, discounts and NexusTours perks, please see our Frequently Asked Questions below or email expressgroups@vacationexpress.com.
Traditional-Contracted Groups
- Contracted Rates
- Applicable for 10+ Rooms for Hotel Only [some exceptions apply] and 15+ Adults with Airfare
- To Request a Traditional-Contracted Group, Click Here
Custom link is available — Ask your groups specialist for more details.
For more information about booking your next group trip, call 1.800.486.9777 and follow the prompts for the Groups Department, email us at groups@vacationexpress.com or check out our FAQs at the bottom of this page.
Who is Group Travel For?
Traveling in a group is a rewarding experience for anyone, especially for a special event. Bringing a bunch of friends and family together to celebrate a major milestone, such as an anniversary or birthday, is a fantastic way to enjoy a shared experience you'll look back on for years to come.
Weddings
Destination weddings and vow renewals have never been more popular than they are today. Whether you are tying the knot or are already happily married, Vacation Express offers a range of collections and concepts that promise a truly romantic and unforgettable celebration. For wedding planning details, click here to the begin the process online, call 1.800.739.8876 or email us at weddingplanning@vacationexpress.com.
If you are a travel agent, let our Groups Department coordinate your wedding party’s travel arrangements. To be more hands-on, check out our Contract Group option here. Put your wedding guests in the driver’s seat with our Express Groups option. Not sure? Email our Groups Department at groups@vacationexpress.com or call 1.800.486.9777 then select option #2.
Family Reunions
Regardless of the size of your extended family, reconnecting in the tropics is a great way to remove the pressure and stress of such a special occasion.
Corporate Retreats
For conferences, sales incentives and team-building exercises, Vacation Express has a wide selection of properties and all-inclusive packages that promise a productive environment for any business group. It's cost effective, too! The experts at Vacation Express will ensure that everything runs smoothly so that your group can focus on the bottom line!
Group Perks with Nexus Tours
Planning a family reunion, bachelorette party or destination wedding? Vacation Express has paired up with Nexus Tours to add even more to your group travel.
Click here
to check out exclusive perks for traditional-contracted groups with Vacation Express and Nexus Tours. For Express Groups: Please refer to your confirmation letter for applicable perks.
Groups Request
Groups Vacation Protection
Groups Credit Card Authorization Form
Terms & Conditions
Frequently Asked Questions
A: The Groups Department's normal business hours are Monday through Friday from 9:00am to 7:00pm ET. We can be reached at 1-800-486-9777 by following the prompts for the Groups Department. If you call outside our normal business hours or if all Group Agents are busy, you may leave a voice mail for follow-up call. You may also e-mail us at groups@vacationexpress.com.
A: You may reach our Contact Center which is currently available daily from 5:00am to Midnight ET. For clients in destination, the phone number for our local reps at Nexus Tours can be found on your travel documents. For questions prior to travel, you may also email groups@vacationexpress.com for Contracted Groups or vesupport@vacationexpress.com for Express Groups. Once travel has commenced, you may email travelsupport@vacationexpress.com.
Express Groups FAQ
A: An Express Group is the easiest and most flexible way to book a group. A unique code is generated for you to apply to each individual reservation you create for the group on our website. The unique Express Code ties the bookings together so any applicable group amenities can be applied to each booking.
A: Depending on the hotel, the minimum requirement for an Express Group can be anywhere from 5-10 rooms. You must have 5 active rooms under deposit before you can request an Express Group code. Each supplier has a minimum number of rooms that must be booked before any concessions or discounts (where applicable) may be applied. This information is outlined in a confirmation letter once the code is generated. If your preferred hotel has a minimum requirement of 10 rooms before concessions are offered, you may choose to wait to request your code until you have reached the hotel's minimum requirement, but the Vacation Express minimum requirement for code creation is 5 rooms. You can find a list of participating hotels above.
A: Booking as an Express Group allows you to access the lowest possible individual rates at the time of booking. There is no contract required, and payment terms follow our normal Terms and Conditions, offering more flexibility than a Contracted Group. Our Reduced Deposit Plan is also available for Express Groups. Group Amenities are offered depending on the supplier and minimum room requirements. These details will be outlined in your confirmation letter once the code is created, but we are happy to discuss in advance your preferred hotels' concessions to help you make the most informed decision.
A: In the list of participating hotels, you will find a dollar sign ($) next to those hotels that offer an additional discount based on the package price for each booking as follows:
DISCOUNT PROGRAM
| Package Price (per reservation) |
Total Reservation Discount (if booking at a participating hotel) |
|---|---|
| $500-$999 Package Price | $25/reservation |
| $1,000-$2,500 Package Price | $50/reservation |
| $2,501-$5,000 Package Price | $100/reservation |
| $5,001-$6,000 Package Price | $200/reservation |
| $6,001 + Package Price | $225/reservation |
Note: If you find that a competitor is offering a discount for a hotel that is not currently participating in the discount with Vacation Express, we can review on a case-by-case basis. Please provide the details that you are finding elsewhere, and we will work to match the offer.
A: To receive an Express Group Code, please complete the online form at https://www.vacationexpress.com/group-services/express-code-request.aspx. Once your code is requested, you should receive an email with a confirmation letter within 24-48 hours.
A: In order to request an Express Group Code, you must have a minimum of 5 active rooms under deposit. You will then apply the code to all bookings traveling with this group.
A: During the booking process, you will find a "Coupon Code or Group Code" box in which you may free-form type or copy and paste your code. This is located under Booking Options in the Shopping Cart.
A: The code is hotel-specific and cannot to be used for multiple properties; however, the code can be used for different sections within a specific brand. For example, The Hideaway at Royalton Punta Cana can be combined with rooms booked at Royalton Punta Cana.
A: Express Groups will follow the same Price Match Policy we have in place for individual reservations. For more information on how to request a Price Match, please visit https://www.vacationexpress.com/price-match/.
A: Some hotels do have a maximum number of rooms allowed. We will outline these details in your Express Group Code confirmation letter.
A: Express Group bookings follow the same booking procedures as FIT bookings with the exception of perk redemption.
Key Contacts for Express Groups- Express Group Perks: expressgroups@vacationexpress.com
- Pre-Departure Support [Changes, Deviations, etc.]: vesupport@vacationexpress.com
- Commercial Air Inquiries: skedsupport@vacationexpress.com
- Schedule Changes: schedulechange@vacationexpress.com
- In-Destination Inquiries: travelsupport@vacationexpress.com
- Post-Travel Inquiries: posttravel@vacationexpress.com
For assistance creating or changing bookings, getting more rooms of a specific room category or any other issues associated with the bookings, please call our Contact Center at 800.309.4717.
Contracted Groups FAQ
A: Most hotels require 10 rooms minimum to be considered a Contracted Group; however, there are some exceptions that will allow as few as 5 rooms for a contract. For VE exclusive, non-stop flights and commercial air, a minimum of 15 people is required for a contract. If the minimum number of rooms/seats cannot be met for a Contracted Group, an Express Group will be the best option.
A: Booking as a Contracted Group ensures a block is set aside at the same price for everyone. Depending on the number of rooms or guests booked, we are also able to negotiate in advance the payment terms and reduction/cancellation policies along with the group concessions that each hotel provides. Maximizing group participation allows us to take full advantage of any complimentary travelers, upgrades or other inclusions offered by the resort.
A: To request a quote for a Contracted Group, please complete the online form at https://www.vacationexpress.com/group-services/traditional-group-request.aspx.
A: We work to provide a quote within 24-48 hours or 2 business days. In some cases, we may require more time such as when a request is made for a hotel and date for which we do not currently have all the details needed to create a contract.
A: It is important for us to know if your group is a Social, Wedding or Incentive group so that the group-specific terms can be correctly outlined.
Q: Why does a Contracted Group not automatically qualify for a discount or match individual pricing?
A: In some cases, we can offer the same hotel rate for a group as is available for individual reservations. Most hotels also offer additional group amenities and concessions not offered for individuals. With airfare, it is not typically possible to offer the same rate to a group as is available for only two seats. Air carriers price available seats according to certain classes, and the number of available seats in each class is limited. We will do what we can to keep the price as competitive as possible, but the fare that one may find online for an individual reservation may simply not be available for a group. We will always work to provide the best possible group rates or offer something comparable within budget.
A: We are always willing to try to match or beat a competitor's group rate. Please provide any group quote you have received elsewhere so that we have the opportunity to match the rate and solidify your business with Vacation Express.
A: Yes, we will outline all pertinent payment and policy details in an official agreement that we will require you to initial and sign to secure the space.
A: The contract will outline your room block and pricing as well as airfare when applicable. Also provided are payment due dates and amounts as well as penalties for reductions and full group cancellations. We ask that you review all the information carefully and let us know of any concerns before signing. Once you sign the contract, you are agreeing to all details outlined.
A: We offer an Accounting Detail spreadsheet that is updated throughout the life of your Contracted Group. This spreadsheet will provide an itemized per-passenger breakdown of pricing to ensure we always agree on the grand total.
A: In most cases, travel documents can be ready to process 30-15 days prior to departure. It is crucial that we have final payment and all flight information before travel documents can be generated.
A: Key Contacts for Contracted Groups
- Assistance for Groups Pending Deposit: groups@vacationexpress.com
- Assistance for Fully-Deposited Groups [Changes, Deviations, etc.]: deviationsgrp@vacationexpress.com
- Provide Flight Information for Existing Groups: groupflights@vacationexpress.com
- In-Destination Inquiries: travelsupport@vacationexpress.com
- Post-Travel Inquiries: posttravel@vacationexpress.com