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Price Match Guidelines

Price Match

Vacation Express Price Match Policy

We've created a smoother, more automated process for you to get your Price Matches processed.

Where to Send Your Price Match Request:

What Determines Eligibility for a Price Match?

  • Both your VE booking and competitor quote must be from the same day and submitted the same day your booking was made.
  • Competitor's quote must be the exact stay as your Vacation Express booking, including, but not limited to hotel, arrival and departure dates, room type, number of guests and meal plan.
  • Foreign companies cannot be price matched.

What to Include in Your Price Match Request:

  • Vacation Express booking with full names and dates of births for the travelers
  • Screenshot of competitor's quote

Screenshot rules must be followed; click to see our "Screenshot Overview".

Additional Price Match Policies:

  • Price matches are not guaranteed, but please understand that every effort will be made to price match our competitors. However, we reserve the right to deny the request if the hotel denies the discrepancy or pricing cannot be verified
  • No additional coupons or discounts can be added to your price-matched reservation and Vacation Express coupon discounts will not apply to price-matched rates.
  • If a price match request is received Monday - Friday between 7am - 6pm EST, every effort will be made to respond within 2 hours.
  • Any requests sent after hours and on weekends may take up to 48 hours to process.
  • If it has been more than 48 hours or if you do not receive a confirmation email, please email pricematch@vacationexpress.com for further assistance.

Upon receiving your price match request, an email confirmation alerting you that your request is being worked on will be sent.

As always, thank you for choosing Vacation Express!


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