Hard Rock Hotel Riviera Maya - Heaven, Riviera Maya

Step into Heaven and discover the next level of extravagance. Home to iconic style,Hard Rock Hotel Riviera Maya - Heaven features ultra-posh accommodations, lavish service, the finest amenities and superior indulgence.Hard Rock Hotel Riviera Maya - Heaven is an all-inclusive, adult-only(18+) resort, situated on the warm sands of Riviera Maya. With the lagoon-style beaches and natural sea coves, Hard Rock Hotel Riviera Maya - Heaven boasts lavish comfort and a service to all guests. So much more than a room, the legendary digs at the Hard Rock Hotel Riviera Maya - Heaven transforms every stay with wall-to-wall extras, 24-hour room service and more. Enjoy a fully stocked mini-bar, outstanding views from a private balcony, a third floor terrace and outdoor soaking tubs. Live like a pop icon surrounded by amazing memorabilia, lush comfort and all the trappings of fame.

Standing as a monument to all inclusive excess, the 394-room Hard Rock Hotel Riviera Maya - Heaven rises from the warm sands and blue waters onto the lagoon-style beaches and natural sea coves, with lavish comfort and a service that just won't quit. Dressed in the exotic traditions of local culture, the Hard Rock Hotel Riviera Maya - Heaven brings all day extravagance and adults-only opulence with amazing amenities and breathtaking views. Step inside the ultimate crowd pleaser and let your rock star out.

So much more than a room, the legendary digs at the Hard Rock Hotel Riviera Maya - Heaven transform every stay with wall-to-wall extras, 24-hour room service, and more of the things in life that rock. Enjoy a fully stocked minibar. Step out to outstanding views from a private balcony, a third floor terrace, and outdoor soaking tubs. Live like a pop icon surrounded by amazing memorabilia, lush comfort, and all the trappings of fame.

HEALTH AND FITNESS
Hard Rock Hotel Riviera Maya - Heaven specializes in your health and well-being. Every aspect of the resort experience revolves around YOU and your complete immersion into a total state of relaxation!

You'll find a Yoga hut, a meditation pond, a wide variety of fitness classes and outdoor sports and fitness activities designed to de-stress, invigorate, and rejuvenate. Golf packages are available at the nearby Playacar Golf and Spa Country Club course.

THE SPA
Undoubtedly one of the finest resort spa facilities in Mexico, offering extensive programs in health, fitness, hydrotherapy, beauty and stress management. Professional spa experts will guide you through a complete personal fitness and wellness program. You'll experience a place where the physical, mental and spiritual elements are all treated equally to obtain physical and mental balance and harmony.

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HOTEL UPDATES

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Heaven Section at Hard Rock Hotel Riviera Maya will be closed through December 31th, 2020.

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CURRENT PROMOTIONS

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FAMILY FRIENDLY DATES


Due to the high demand for family-friendly resorts and the decline of adults only resorts during certain travel periods throughout the year, Hard Rock Hotel Riviera Maya will be an entirely family-friendly resort during the following dates:

· December 16, 2019 - January 4, 2020
· April 4, 2020 - April 18, 2020
· July 10, 2020 - August 15, 2020
· December 19, 2020 - January 3, 2021
· March 27, 2021 - April 10, 2021
· July 16, 2021 - August 14, 2021
· December 18, 2021 - January 3, 2022


During these dates, all facilities in the Heaven section will be family-friendly except:

• Body Rock®
• Posh Beauty Salon
• Heaven Night Club
• Heaven Lounge (after 11:00PM)
• Eden Beach (includes a jacuzzi and beach)

Rock Spa® will allow select services to teens between the ages of 15 - 18, while accompanied by an adult. The Heaven section of the hotel will resume regular adults-only operations on all other dates.

BIRTHDAY PACKAGES
Turn your birthday into an epic weeklong celebration with family and friends, filled with cocktail hours and dinner soirees. Then top it off with complimentary nights and free upgrades to make it one for the record book—all with no group contract necessary.

SERVICE FEE
A service fee will apply over the final price of all transactions using the Limitless Resort Credit Promotion on all services or products. Service fee can only be paid with cash, room charge and credit card.
Applicable to US and CAN Market Only. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; Promotion is based on arrival date. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place. Applicable to leisure, social and wedding group bookings (under 50 rooms). Not applicable to meeting and incentive groups. Not applicable towards Wedding Collections. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. Promotion code MUST be reported at time of booking for reservation to be entered correctly in our system - Promotion will not be honored if promotion code is not reported.


PERSONAL ASSISTANTS IN SUITES

Booking Window: January 1, 2018 - December 18, 2020
Travel Window: January 1, 2018 - December 18, 2020

Enjoy all the perks of a rock star life, including:
• On-call personal assistant
• Ironing Services (2 items per person per stay)
• Express luggage delivery
• Complimentary shoe shine
• Spa tub preparation (with 24 notice)
• Personal Assistance with reservations (on and off property)
• Priority reservations to picks and mix program
Minimum stay of 3 nights. Applies to Signature Presidential Suite - 1 Bedroom, Signature Presidential Suite - 2 Bedroom, Rock Suite Platinum - 2 Bedroom, Rock Suite Platinum Rooftop Lounge - 2 Bedroom room categories. Combinable with Limitless Resort Credit, Double Limitless Resort Credit, Free Kids Summer, Free Kids - All Year Family Category (Free kids promotion not applicable at Hard Rock Hotel Cancun and Hard Rock Hotel Riviera Maya-Heaven Section), Book Early and Save, Suite Deal and Limitless Resort Credit. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; promotion is based on arrival date. Promotion is subject to change without prior notice. Applicable to groups bookings.

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Bachelor & Bachelorette Party

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Promotion Details: Bachelor or Bachelorette parties who book a minimum of 2 rooms for 3 nights**
Booking Window: 24Jan'20 - 30Jun'20
Travel Window: 24Jan'20 - 18Dec'20

Promotion Benefits Include:

• VIP Status
• Free room upgrade to the next category*
• One dinner reservation
• 50-minute Relaxing Massage for Groom or Bride to be
• One Day in Balinese bed with one bottle of sparkling wine*
• Free open bar at Heaven Night Club


***Terms & Conditions: Applicable to the USA & Canada Market Only. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place. Applicable to group bookings. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. If minimum number of rooms or nights is not met promotion will not be honored, 2 rooms for 3 nights are required. In order to receive the above amenities promotion code MUST be reported at time of booking for reservation to be entered correctly in our system - Promotion will not be honored if promotion code is not reported A recap of all bookings who should be included in this party should be sent to our reservation team at bookto@rcdhotels.com in order to receive the above amenities. Please cc the following email addresses depending on each property. Hard Rock Hotel Cancun: customercare@hrhcancun.com, Hard Rock Hotel Vallarta: galcala@hrhvallarta.com, Hard Rock Hotel Riviera Maya:viguerrero@hrhrivieramaya.com, Hard Rock Hotel & Casino Punta Cana: fchavez@hrhcpuntacana.com After party is checked in at the front desk, they will be directed to the Concierge Desk/ Vacation Planner where they can reserve their dinner reservation, 50 minute relaxing massage, Balinese bed, Coco Bongo, Heaven Night Club and ORO Night Club. In order for benefits to apply, all reservations must be booked through the same source (Travel agent and Tour operator.)***



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HOTEL NOTICES


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REQUIRED AGE

Guests must be at least 18 years of age.

NEW ENVIRONMENTAL SANITATION TAX

Hotels in the municipality of Solidaridad will collect a new environmental sanitation tax. The tax is per room, per night. It will be payable directly to the hotel upon check in.


Rock Star Suite Wedding Promotion
Promotion: Couples who book 125 room nights or more will receive a private rehearsal dinner or wedding reception on the Heaven or Hacienda Rock Star Suite terrace for 30 guests. Plus, spend both the night before and the night of your wedding at the one of a kind Rock Star Suite at Heaven or Hacienda.
Details:
• Must have a group contract and request the promotion at the time of requesting the contract.
• The suite is subject to availability at the time of booking the group.
• The suite will be provided for 2 nights for the couple to stay. The night before the wedding and the night after the wedding. The couple still books.
• The terrace can be used for 1 event for up to 30 guests and can be used for a rehearsal dinner the night before the ceremony or the reception on the day of the ceremony.
• Children will be allowed in the suite and the hotel will transport to and from Hacienda.
• Event will include buffet meal standard set up of round tables, white linens and white folding chairs.
• Event on the terrace must end by 10:30pm.
• Check in is at 3pm and check out is at 11am.
• The couple would book their reservation for the duration of their stay and they receive the suite complimentary however do not need to check out of their existing room.
• In case of inclement weather, an indoor backup location will be assigned. Events cannot take place inside the suite.
• The couple can upgrade the decor and hire a DJ for the event (for additional cost).
• The couple has the option to purchase the Hard Rock Inspirations Reception tables.
Minimum Stay: 3 nights each room with the group
Booking Window: 28-JAN-2020 - 30-JUNE-2020
Travel Window: 28-JAN-2020 - 17-DEC-2021

Terms & Conditions: Applicable for both land only and package reservations. Applies to new weddings booking a minimum of 125 room nights, existing weddings do not qualify. First come, first serve basis and subject to availability at the time of signing the group contract. A Tour Operator group agreement is required in order for promotion to apply. Check in on the day before the wedding is 3pm and check out the day after the wedding is 11am. If couple does not reach the 125-room night minimum once the final rooming list is received, the benefit will be removed, and event will need to be paid or covered with Wedding Group Benefits and will be held at alternate location. The terrace cannot accommodate more than 30 guests for an event. The event held on the terrace can be the night before the wedding or the wedding reception. Event will include BBQ menu, standard hotel set up of round tables, white linens and white avant garde chairs. Children will be allowed in the suite and hotel will transport them over from Heaven by golf cart. Event on terrace must end by 10:30pm. Promotion must be requested at the time of signing the group contract. In case of inclement weather, back up location will be provided. Dinner cannot be held inside the suite. We reserve the right to discontinue this promotion at any time. Suite will be blocked in the side where the majority of the group is staying. The couple will be guaranteed a suite, which one will be confirmed once the final rooming list is received. All previous sent or future close out, inventory changes and black outs apply and remain in place. Not applicable to reservations with travel agent rate, FAMs or complimentary or compensatory stays. Reservations with overlapping dates qualify; promotion is based on arrival date. Only applicable to US residents whose travel originates from US cities. Promotion code must be included with group agreement request is submitted. Promotion code MUST be reported at time of booking for reservation to be entered correctly in our system - Promotion will not be honored if promotion code is not reported. Promotion is subject to change without prior notice.