Hard Rock Hotel Riviera Maya - Heaven, Riviera Maya

Hard Rock Hotel Riviera Maya - Heaven is an all-inclusive, adult-only(18+) resort, situated on the warm sands of Riviera Maya. With the lagoon-style beaches and natural sea coves, Hard Rock Hotel Riviera Maya - Heaven boasts lavish comfort and a service to all guests. So much more than a room, the legendary digs at the Hard Rock Hotel Riviera Maya - Heaven transforms every stay with wall-to-wall extras, 24-hour room service and more. Enjoy top-shelf drinks from your personal liquor dispenser, a fully stocked mini-bar, outstanding views from a private balcony, a third floor terrace and outdoor soaking tubs. Live like a pop icon surrounded by amazing memorabilia, lush comfort and all the trappings of fame.

Standing as a monument to all inclusive excess, the 577-room Hard Rock Hotel Riviera Maya - Heaven rises from the warm sands and blue waters onto the lagoon-style beaches and natural sea coves, with lavish comfort and a service that just won't quit. Dressed in the exotic traditions of local culture, the Hard Rock Hotel Riviera Maya - Heaven brings all day extravagance and adults-only opulence with amazing amenities and breathtaking views. Step inside the ultimate crowd pleaser and let your rock star out.

So much more than a room, the legendary digs at the Hard Rock Hotel Riviera Maya - Heaven transform every stay with wall-to-wall extras, 24-hour room service, and more of the things in life that rock. Enjoy top-shelf drinks from your personal liquor dispenser and fully stocked minibar. Step out to outstanding views from a private balcony, a third floor terrace, and outdoor soaking tubs. Live like a pop icon surrounded by amazing memorabilia, lush comfort, and all the trappings of fame.

Health & Fitness
Hard Rock Hotel Riviera Maya - Heaven specializes in your health and well-being. Every aspect of the resort experience revolves around YOU and your complete immersion into a total state of relaxation!

You'll find a Yoga hut, a meditation pond, a wide variety of fitness classes and outdoor sports and fitness activities designed to de-stress, invigorate, and rejuvenate. Golf packages are available at the nearby Playacar Golf and Spa Country Club course.

The Spa
Undoubtedly one of the finest resort spa facilities in Mexico, offering extensive programs in health, fitness, hydrotherapy, beauty and stress management. Professional spa experts will guide you through a complete personal fitness and wellness program. You'll experience a place where the physical, mental and spiritual elements are all treated equally to obtain physical and mental balance and harmony.

Stay at One, Play at All Hard Rock All-Inclusive Hotels
As a Hard Rock All-Inclusive hotel guest, you may take advantage of the facilities and services including restaurants, bars, activities and entertainment at the Hard Rock Hotel Cancun. (Transportation is not included.)

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Current Promotions

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Family Friendly Dates
Due to the high demand for family-friendly resorts and the decline of adults only resorts during certain travel periods throughout the year, Hard Rock Hotel Riviera Maya will be an entirely family-friendly resort during the following dates:

• April 13-21, 2019
• July 12 – August 17, 2019
• December 20-31, 2019

During these dates, all facilities in the Heaven section will be family-friendly except:

• Body Rock®
• Posh Beauty Salon
• Heaven Night Club
• Heaven Lounge (after 11:00PM)
• Eden Beach (includes a jacuzzi and beach)

Rock Spa® will allow select services to teens between the ages of 15 - 18, while accompanied by an adult. The Heaven section of the hotel will resume regular adults-only operations on all other dates.

BIRTHDAY PACKAGES
Turn your birthday into an epic weeklong celebration with family and friends, filled with cocktail hours and dinner soirees. Then top it off with complimentary nights and free upgrades to make it one for the record book—all with no group contract necessary.

Limitless All-Inclusive
Booking Window: September 15, 2018 - December 20, 2019
Travel Window: January 6, 2019 - December 21, 2020
Now guests have a limitless amount that they can use towards selected tours, Rock Spa® sessions, beauty salon services, romantic and special dinner events, Rock Shots® photo packages, golf and much more. 1 night minimum stay required.

SERVICE FEE: A 25% service fee will apply over the final price of all transactions using the Limitless All Inclusive Promotion on all services or products. Service fee can only be paid with cash, room charge and credit card.
Terms & Conditions: Applicable to US & CAN Market Only. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; Promotion is based on arrival date. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place. Applicable to leisure, social & wedding group bookings (under 50 rooms). Not applicable to meeting & incentive groups. Not applicable towards Wedding Collections. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. Promotion code MUST be reported at time of booking for reservation to be entered correctly in our system – Promotion will not be honored if promotion code is not reported.


PERSONAL ASSISTANTS IN SUITES
Booking Window: January 1, 2018 – December 18, 2020
Travel Window: January 1,2018 – December 18, 2020
Enjoy all the perks of a rock star life, including:
• On-call personal assistant
• Ironing Services (2 items per person per stay)
• Express luggage delivery
• Complimentary shoe shine
• Spa tub preparation (with 24 notice)
• Personal Assistance with reservations (on and off property)
• Priority reservations to picks and mix program
Minimum stay of 3 nights. Applies to Signature Presidential Suite - 1 Bedroom, Signature Presidential Suite - 2 Bedroom, Rock Suite Platinum – 2 Bedroom, Rock Suite Platinum Rooftop Lounge – 2 Bedroom room categories. Combinable with Limitless Resort Credit, Double Limitless Resort Credit, Free Kids Summer, Free Kids – All Year Family Category (Free kids promotion not applicable at Hard Rock Hotel Cancun & Hard Rock Hotel Riviera Maya-Heaven Section), Book Early & Save, Suite Deal and Limitless All Inclusive. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; promotion is based on arrival date. Promotion is subject to change without prior notice. Applicable to groups bookings.

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Hotel Notices

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Please Note: Guests must be at least 18 years of age.

Please note: Effective for stays starting October 2017, hotels in the municipality of Solidaridad will collect a new environmental sanitation tax. The tax is 20.00 pesos per room per night (approximately $1USD pending exchange rate). It will be payable directly to the hotel upon check in.