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Services and Facilities at Hard Rock Hotel Riviera Maya - Heaven, Riviera MayaServices and Facilities at Hard Rock Hotel Riviera Maya - Heaven, Riviera MayaServices and Facilities at Hard Rock Hotel Riviera Maya - Heaven, Riviera Maya

Services and Facilities at Hard Rock Hotel Riviera Maya - Heaven, Riviera Maya

Welcome cocktail at check-inExpress check-in20% Discount on spa servicesBottle of sparkling wine, rum or tequila in room on arrival
Unlimited à la carte dinnersWelcome giftBeach towels in room on arrivalLate check-out (up to 4pm, subject to availability)
Services & Facilities


4 Pool(s)2 Swim-Up Bar(s)7 Outdoor JacuzzisBeauty SalonTour DeskATM MachineMoney ExchangeGroup/Meeting FacilitiesBeach Pool ServiceFitness CenterGift ShopsShuttle ServiceDoctorLaundry

Hard Rock Riviera Maya is a full service all-inclusive luxury resort offering an impressive array of guest services and top-of-the-line amenities for adults ages 18 and over. Facilities include a world-class spa, outdoor and indoor pools and Jacuzzis, a lagoon-style beach area, unique relaxation and meditation areas, a tennis center, shows and live music every night. Wedding packages are available and select off-site tours are available with your "Resort Credit". Complimentary high-speed wireless internet access is available in guest rooms and all common areas throughout the Resort. Guests may take advantage of exchange privileges with Hard Rock Hotel Cancun.

R and R Is Paramount!
If it's rest and relaxation you want, this is the place. You'll find a full service spa, a Yoga hut, a meditation garden, indoor pool with sound therapy, and a Zen walking labyrinth modeled after the one in France's Chartre Cathedral.

Stay Fit! Get Fit!
In addition to a fully-equipped fitness center and gym, guests may choose from an incredible selection of classes offered in the aerobic studio. A cross-current pool, an indoor liquid sound pool, a lap pool, volleyball, biking, a 10' climbing tower, and a challenging obstacle course are also available.

Special Features and Services
- Not that you'll want to leave the resort, but if you must...shuttle service is provided to trendy Playa del Carmen for shopping and nightlife!
- Guests enjoy complimentary unlimited long distance phone calls to Mexico, Canada and the continental USA. (Calls must be made from your room; other international calls will be charged at a special rate; if unused, this service cannot be exchanged for cash value. Certain restrictions apply).
- 30 mins. of complimentary internet use per room/per stay at business center (or other designated location).
- Guests can enjoy the new Diamond Level accommodations with exclusive luxury amenities and services.
- Rooms for the physically challenged are located in the Superior Deluxe - Garden View room category with a total of 4 rooms available.
- Exchange privileges with Hard Rock Hotel Cancun.

Group and Meeting Facilities
Hard Rock Riviera Maya offers almost 90,000 sq. feet of attractive meeting space for small, medium or large groups. The maximum capacity is 3,830 in a theatre style setting. Oceanfront terraces provide space for elegant social events and the indoor space is both attractive and functionally well-equipped with advanced state-of-the-art audio/visual features.

High-Tech Amenities
All meeting rooms offer individual climate control and lighting. Optimally spaced AV panels provide hook-ups for microphone, video, data, telephone and electricity. Ceilings have drop-down elevators for LCD and video projectors, and rigging points to hang lighting, screens, and display boards. Large loading docks are easily accessible to all ballrooms.

Event Planners On Staff
Hard Rock Riviera Maya has an expert meeting and event planning staff ready to assist you with every detail of your function. From reunions to sales meetings to tradeshows and conventions, the highly trained staff will meet your special needs in space requirements, decor, catering as well as in technology.

Golf Nearby

  • Hard Rock Golf Club Riviera Maya
    The Golf Club at nearby Playacar offers the perfect combination of natural beauty and manmade design. This magnificent golf course, carved out of the dense Mayan Jungle, is only a few hundred yards away from the crystal-clear, turquoise ocean and the fine white sands of the Mexican Caribbean Sea. The intelligent architectural design of the golf course has converted the Riviera Maya into one of the most popular golf destinations in all of Mexico.
  • Course Data
    Course Designer: Robert Von Hagge Signature Course
    Open: 6 am until dusk
    18 holes: Two 9-hole courses,each par 36
    Total Yardage: 7,202
    Slope Ratings: Men 148 / 136; Women 134
  • 19th Hole
    After your round, be sure to visit the 19th Hole, and enjoy one of the famous hamburgers along with your favorite beverage. The 19th Hole overlooks the 18th green and is the perfect ending to a perfect day in golfing paradise!
  • Riviera Cancun Golf and Resorts
    The golf course at Riviera Cancun Golf and Resorts is a Signature Designed course by renowned golfer Jack Nicklaus. The course features strategic bunkering, immaculate greens, a stunning layout of fairways, as well as wooden bridges. A spectacular Mexican-Contemporary Club House allows golfers to relax and enjoy the tranquility of the natural reserve that surrounds the course, including the dunes, lakes, mangroves and Tasiste native palm trees, which are just some of the elements that make this course so visually stunning.

For all Riviera Maya adult guests:
  • Rock Spa® – 75 treatment rooms - $, hydrotherapy rooms, Rhythm & Motion beds and a Temazcal Hut.
  • Body Rock® Fitness Center with Les Mills classes
  • POSH Beauty Salon & Boutique® - $
  • Yoga temple
  • 4 adult-only pools
  • Club Heaven

  • Accessible Rooms at Hard Rock Hotel Riviera Maya - Heaven Section

    To accomodate our guests with wheelchairs or mobility disabilities, we have ramps throughout our hotel as well as our beach access areas. This includes reception/bar areas, restaurants, pool area, convention center, and there are elevators located in all buildings and lobbies. Disability toilets are available at all restaurants, lobbies, pool areas, and the convention center.

    We have a total of 8 accessible rooms in the Deluxe Gold room category - 4 rooms on each side of the hotel (Heaven and Hacienda section).

    Accessible Rooms Include:
    Wheelchair accessible light switches
    King size bed
    Door widths of 90 cm (includes bathroom door)
    Extra floor space for wheelchair (there are no hydro spa tubs in these rooms)
    Bathroom sink height is 65 cm for wheelchair access
    Bathroom has toilet, bath and shower support rails
    Roll-in shower
    Bed height varies from 50-60 cm with a 6-inch space unter the bed to fit a hoist

    *Wheelchairs are not included but are available for rent by contacting Public Relations/Concierge.

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