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Group Terms & Conditions

Terms & Conditions for Group Bookings

 

DEPOSITS

Hotel Only [With or Without Transfers] $500 minimum per group, plus any applicable hotel deposits, which can vary according to group size
+ Supplement for VE Exclusive, Non-Stop Air on Sunwing Airlines, Volaris, VivaAerobus and Allegiant Air $225 per person, plus any applicable hotel deposits
+ Supplement for Contracted Commercial Air $35 minimum per person, plus any applicable air and hotel deposits
Holiday Space $100 minimum NON-REFUNDABLE deposit per person, in addition to normal deposit requirements.
High Demand Dates Additional non-refundable deposits and/or final payment may be required in advance.
Early Booking Deals Some special hotel & air rates may require full payment in advance.

In addition to these deposits required by Vacation Express, hotels and scheduled airlines may require additional deposits.

CHANGE FEES

Hotel Only
After final rooming list due date and up to 30 days prior to departure. $25 per person plus applicable hotel/feature penalties or fees for reduction in room occupancy.
15-30 days prior to departure. $75 per person plus applicable hotel/feature penalties or fees for reduction in room occupancy.
15-0 days prior to departure. No changes can be made to date/duration. Cancel with applicable penalties and rebook as individual booking.
Exclusive Non-Stop Flights [changes to passenger name]
After final rooming list due date, up to 30 days prior to departure. $25 per person.
15-30 days prior to departure. $75 per person.
15-0 days prior to departure. Non-changeable.
Scheduled Air [any changes other than Minor Changes*]
Up to 121 days prior to departure, once names are received and prior to ticketing date. $25 per person.
After final payment and up to 15 days prior to departure. $150 per person plus applicable airline change fees.
15-0 days prior to departure. Non-changeable.

In-Destination Voluntary Change Fees:

  • Re-issuing of airline tickets: $75 per person plus applicable airline fees
  • Hotel extensions and deviations: $75 per room plus applicable hotel fees
  • Transfers are non-refundable and non-changeable inside 48hrs. New transfers must be purchased directly from Nexus Tours.

*Minor Changes

All Packages
Up to final payment No VE change fee for minor changes including the following [airline/hotel/feature penalties, charges and price increases still apply]:
  • Minor name correction of no more than a 3-letter change [does not apply to name corrections for airline tickets that require re-issuing of a ticket]
  • Adding passenger
  • Change to higher-priced hotel or room category.

Name Changes

All Packages
Name changes are subject to supplier policy/acceptance.

FINAL PAYMENT

Final payment and names for all bookings are due 45-60 days prior to departure. In some cases, a second payment may be required prior to this date, depending on the parameters of the separate air and hotel contracts. After final payment due date, any contract will be closed and will be subject to the change fees as outlined above. Any new rooms booked after final payment will need to be made individually and may not qualify for group concessions.

Separate Hotel/Air Contract - If a separate hotel/air contract is required, additional deposits and/or final payment may be required earlier than 60 days prior to departure.

COMPLIMENTARY PASSENGERS

Your group may qualify for complimentary rooms/seats depending on the hotel, dates and number of guests booked. This group-specific information will be outlined in a contract upon booking.

REDUCTIONS

121 days or more
prior to departure
  • Hotel Only - No VE penalty if the minimum number of rooms is maintained, which can vary by hotel. Hotel penalties may apply per the hotel contract.
  • + VE Exclusive, Non-Stop Flights - $150 VE Deposit NON-REFUNDABLE.
  • + Contracted Commercial Air - $35 per person NON-REFUNDABLE. Air penalties may apply per the airline contract.
From 120 Days Prior to
Departure up to Final Payment
  • Hotel Only - No VE penalty if the minimum number of rooms is maintained, which can vary by hotel. Additional hotel penalties apply per contract.
  • + VE Exclusive, Non-Stop Flights - $225 VE Deposit NON-REFUNDABLE.
  • + Contracted Commercial Air - $35 per person NON-REFUNDABLE, plus airline penalties per contract.
After Final Payment Full penalty applies.
45-60 Days Prior to Departure Final payment due.

*Exceptions apply for travel during high season and for larger size groups and incentives. Once group is contracted, additional supplier charges and penalties may apply.

FULL GROUP CANCELLATIONS

From Deposit Until Final Payment
  • Hotel Only - $500 per group, plus hotel penalties per contract.
  • + VE Exclusive, Non-Stop Flights - $150-$225 per person, depending on cancellation window.
  • + Contracted Commercial Air - $35 per person, plus airline penalties per contract.
After Final Payment 100% NON-REFUNDABLE.
Holiday Space or High Demand
Dates Prior to Final Payment
Additional penalties may apply.
Separate Hotel/Air Contract If a separate hotel/air contract is required, additional cancellation penalties may apply.

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