All Inclusive at Adults Only, Hideaway at Royalton Riviera Cancun Resort, Puerto Morelos

The exclusive All-In Luxury® concept is devoted to providing guests with a unique experience, combining the soul of the resort's host community with exceptional service & incredible attention to detail. Services include:

• DreamBed™ exclusively designed for Royalton Resorts
• Free Wi-Fi throughout the resort
• 24-hour room service
• Unlimited reservation-free dining 24/7
• Alcoholic & non-alcoholic beverages
• Concierge service around the clock
• Sports Event Guarantee™ (PPV events must be requested 24 hours in advance)
• Daily activities & nightly entertainment
• Kids Club & Teen Club
• Fitness center

In addition to the All-In Luxury® amenities, Hideaway will be enhancing your stay with the following additions:

Luxury Extras

• Custom Hideaway beach bag
• Upgraded room service menu
• Theme parties: Exclusive champagne party, foam party, coconut party, chocolate party and beach party
• 24-Hour Concierge Service
• All-In Connectivity™
• Exclusive weekly “Sky” champagne party
• Wellness program
• Nightly entertainment
• Personalized check in/out

In Room

• Aromatherapy
• Custom Hideaway beach bag
• Upgraded room service menu
• Robes and slippers in room

Personalized Beach and Pool Area Extras

• Sushi and roll bar served poolside corner (12:30 pm - 4 pm)
• Afternoon hors d'oeuvres served poolside
• Exclusive pool and beach menu
• Fresh cold towels
• Water spritzers
• Lens cleaning service
• Teaser Shiatsu/Thai massage on the beach and pool area
• Exclusive bar and beach area with waiter service

Upgrade to Diamond Club™
Diamond Club™ is a room category that provides guests with an enhanced experience, offering a carefully curated selection of premium products and services. Divided into three main areas, this exclusive offering ensures an indulgent stay, tailored to meet every guest's desires.

In-Room Experience

Preferential room locations with the best views

Welcome bottle of sparkling wine on the house uncorked by your Butler

Complimentary in-suite bottle of wine and a basket of fruits upon arrival

In-suite selection of fine liquors

Enhanced mini bar restocked daily

In-suite coffee machine with specialty coffee pods

Upgraded set of bathroom amenities

Complimentary beach bag and slippers for you to take home as a special gift

In-suite complimentary aromatherapy from The Royal Spa

Luxurious 100% pure fine cotton robes in your room

Nightly turndown service for ultimate relaxation

Exclusive 24/7 room service menu options

Room Service priority delivery and timing delivery guarantee

Thoughtfully chosen pillow selection from The Royal Spa menu

Enhanced Food and Drink

Curated selection of top tier spirits

Endless lounge indulgence with a variety of snacks, appetizers and sweet treats

Access to the private Diamond Club™ Lounge, a haven of elegance

Private and upscale breakfast experience at a designated exclusive restaurant venue

Exclusive beach area with bar-to-sun lounger waiter assistance

Tailor-Made Services

Personalized Butler service for exceptional continuous assistance

Beach Butler services and assistance from sunrise to sunset

Instant messaging services with your personal Butler

Priority reservations at specialty restaurants

Personalized and seamless check in and check out at the lounge

Distinctive wrist bracelet for recognition and privileges

One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*

Access a variety of spa services at a preferential price of 20% off

*Complimentary access to hydrotherapy circuits is limited to one session per person per stay for customers over the age of 18 staying in the Diamond Club™ categories. Diamond Club™ customers will continue to benefit from the exclusive preferential pricing on spa treatments and services that will remain as part of this premium level.

Signature Butler Service
Experience the epitome of All-In Luxury® with signature Butler service. All Diamond Club™ guests are assigned with a dedicated Butler throughout their stay. Trained in the highest levels of hospitality, your personal Butler will turn your vacation into a once in a lifetime experience. Among many unthinkable curated services and assistance, the Butlers will never cease to amaze you.

Exceptional concierge service for personalized guest assistance

Tailored hotel information at your fingertips for a seamless stay

Hassle-free dining with personalized assistance for restaurant reservations

Effortless packing and unpacking of luggage for your convenience

Instant Messaging and private chat through your mobile device

Ironing service for one set of clothing per stay

Professional polishing and shoe cleaning to maintain your polished appearance

Delivery of ice to keep your beverages perfectly chilled

Prepared hot tub with bubbles experience (exclusively available in upgraded room categories)

Elevated service with a personal escort to the restaurant (reserved for upgraded room categories)

Expert assistance in organizing special occasions such as birthday, anniversary, etc.

Please Note: To safeguard the health and safety of our employees and guests we are limiting guest- staff personal interactions and have introduced a new temporary 24-hour virtual butler/agent service through phone to our Diamond Club services.