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FACILITIES / SERVICES AND ALL-INCLUSIVE PROGRAM• 24 hour All Inclusive
• Welcome cocktail and refreshing towel upon arrival
• Free WI-FI throughout the entire resort. • Spacious 625 sq. ft, Junior Suites with outdoor Jacuzzi and lounge bed.
• Open in suite bathrooms with bathtub and shower.
• Free mini bar: beer, sodas, water, snack, re-stocked daily
• Coffee Machine in all rooms, plus Nespresso machines in superior rooms.
• Safe deposit box with built-in electric outlet, free of charge.
• 12 bars located in different areas of the hotel including 6 swim-up bars. 4 bars are exclusive for Elegance Club clients. • Sports bar located on the Mexican Street.• 7 restaurants, 6 of them a la carte for dinner. Unlimited visits allowed to all restaurants, reservations required only in the Gourmet Restaurant which is adults only (+18yrs), or the Japanese (7 Teppanyaki tables). Lobster included at the Beach Restaurant. Dress code applies.
• Room service included (06:00am to 0:00am Family section) (24hr Elegance Club) • House wine (red, white, rose plus Champagne) with meals and at the bars.
• Total number of Pools through the resort (17), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool. Opening hours 8am to 6pm.
• Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
• Spectacular Spa ($), offering 2 stories and 3 distinct areas to enjoy, beauty parlor, humid area, hydrotherapy and massage/treatment center.
• Golf located just 10min away from the resort's main entrance, “Playa Mujeres Golf Club”, is a Greg Norman Signature Course. 18 Holes. ($)
• Theatre for shows and entertainment. Day and night entertainment available.
• Boutiques, Photoshop, minimarket and pharmacy. Located on the Mexican Street. ($)
• Convention Center for up to 700 people, supplements may apply. ($)
• Wedding facilities: Beach gazebo and garden Gazebo, Sky Wedding Terrace, customized wedding packages available($)
• Palapas, towels and lounge chairs at the beach and the swimming pool
• Laundry Services ($)
• Guest Service Department located at the lobby for special assistance or requests: flight confirmation, rent- a- car, excursions, and help with any special needs or requests
• ATM machine located in lobby. Major credit cards accepted
• Health Centre (24 hrs.) ($)
• Elevators in each building
• Courtesy showers for early/late departures located in the lobby.
• Tours and representative area for the tour operators.
• Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
• Scuba diving lessons in the swimming pool.
• Live Music at the plaza each evening (see schedule upon arrival)
• Live piano music at the Lobby bar each evening and tea time service (see schedule upon arrival)
• Bell boy service