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Services and Facilities at Majestic Elegance Costa Mujeres, Playa Mujeres, CancunServices and Facilities at Majestic Elegance Costa Mujeres, Playa Mujeres, CancunServices and Facilities at Majestic Elegance Costa Mujeres, Playa Mujeres, Cancun

Services and Facilities at Majestic Elegance Costa Mujeres, Playa Mujeres, Cancun

Services & Facilities


12 Pool(s)6 Swim-Up Bar(s)Outdoor JacuzzisFitness Center/GymBeauty SalonSpaATM Machine$ Laundry/Dry Cleaning ServiceGroup/Meeting FacilitiesWedding Services


• 24 hour All Inclusive
• Welcome cocktail and refreshing towel upon arrival
• Free WI-FI throughout the entire resort.
• Spacious 625 sq. ft, Junior Suites with outdoor Jacuzzi and lounge bed.
• Open in suite bathrooms with bathtub and shower.
• Free mini bar: beer, sodas, water, snack, re-stocked daily
• Coffee Machine in all rooms, plus Nespresso machines in superior rooms.
• Safe deposit box with built-in electric outlet, free of charge.
• 12 bars located in different areas of the hotel including 6 swim-up bars. 4 bars are exclusive for Elegance Club clients.
• Sports bar located on the Mexican Street open from 6 pm to 4 am.
• 7 restaurants, 6 of them a la carte for dinner. Unlimited visits allowed to all restaurants, reservations required only in the Gourmet Restaurant which is adults only (+18yrs), or the Japanese (7 Teppanyaki tables). Lobster included at the Beach Restaurant. Dress code applies.
• Room service included (06:00am to 0:00am Family section) (24hr Elegance Club)
• House wine (red, white, rose plus Champagne) with meals and at the bars.
• Total number of Pools through the resort (17), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool. Opening hours 8am to 6pm.
• Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
• Spectacular Spa ($), offering 2 stories and 3 distinct areas to enjoy, beauty parlor, humid area, hydrotherapy and massage/treatment center.
• Puerto Cancun Golf Club 18 Holes. ($)
• Theatre for shows and entertainment. Day and night entertainment available.
• Boutiques, Photoshop, minimarket and pharmacy. Located on the Mexican Street. ($)
• Convention Center for up to 700 people, supplements may apply. ($)
• Wedding facilities: Beach gazebo and garden Gazebo, Sky Wedding Terrace, customized wedding packages available($)
• Palapas, towels and lounge chairs at the beach and the swimming pool
• Laundry Services ($)
• Guest Service Department located at the lobby for special assistance or requests: flight confirmation, rent- a- car, excursions, and help with any special needs or requests
• ATM machine located in lobby. Major credit cards accepted
• Health Centre (24 hrs.) ($)
• Elevators in each building
• Courtesy showers for early/late departures located in the lobby.
• Tours and representative area for the tour operators.
• Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
• Scuba diving lessons in the swimming pool.
• Live Music at the plaza each evening (see schedule upon arrival)
• Live piano music at the Lobby bar each evening and tea time service (see schedule upon arrival)
• Bell boy service


The Family Section is the All Ages section located at the resort. Where families or friends of all ages will be able to stay and play among them in a section of the resort that welcome guests of all different ages. Guests staying in this section of the resort will not have access to the Elegance Club Section (Adults Only 18+).

The Family Section (All Ages) has a total of 187 rooms divided in the following categories:
• Jr. Suite (Outdoor Jacuzzi)
• Majestic Jr. Suite (Swim Up)
• One Bedroom Suite (Outdoor Jacuzzi)
• Swim Up Suite (Outdoor Jacuzzi)
• Sky View Suite (Rooftop with Outdoor Jacuzzi)
• Jr. Suite Ocean Front (Outdoor Jacuzzi)


The Elegance Club is the adults only 18+ section of the resort, it has a total of 383 rooms divided in the following categories:
• Elegance Club Jr. Suite (Outdoor Jacuzzi)
• Elegance Club Majestic Jr. Suite (Swim Up)
• Elegance Club One Bedroom Suite (Outdoor Jacuzzi)
• Elegance Club Swim Up Suite (Outdoor Jacuzzi)
• Elegance Club Plunge Pool Suite
• Elegance Club Jr. Suite Ocean Front (Outdoor Jacuzzi)

This area will include 10 private swimming pools with (4) ¨Swim Up¨ bars and 2 magnificent Oceanfront exclusive Lounges for Elegance Club members. It will be separated from the main resort by a “natural fence”, which will ensure the privacy of those guests who are enjoying the pools or other areas of the Club section. Guests in this section of the resort will experience the quality and services they have come to expect of Majestic Resorts with an adult only (18+) dedicated area.

At the Elegance Club we offer the Majestic Supreme Service, a variety of upgraded amenities and services only for the Club Section, some of these amenities include:
• (10) private swimming pools.
• Private beach and Pool areas with Bali beds.
• Personalized check-in with butler and tour.
• Complimentary late check-out (based on availability).
• Exclusive access to a dedicated Restaurant (Italian) for breakfast and lunch a la carte service.
• Two exclusive oceanfront lounges with concierge services, library and table games.
• A la carte lunch and breakfast is available in the exclusive lounges from 8am to 4pm.
• Room service included 24 hour.
• In-room bar with our selection of 4 bottles of premium liquor per stay (vodka/tequila/rum/whiskey). One per stay.
• Bottle of champagne in room upon arrival. One per stay.
• Access to 12 bars throughout the property (4 bars exclusive for Elegance Club adults Only 18+).
• Butler service during your stay.
• Surprise gift in room.
• Pillow menu and aromatherapy.
• Robes and slippers in room
• Bath Kit
• Majestic Touch during the stay
• Nespresso machine in all superior rooms
• Access to the facilities and service of the Family Section (All Ages)

Private and personalized check in/out will be done at a private area located in the Upper Floor. Each guest will be introduced to their Butler upon arrival who will then escort them to their room while presenting the property and its services along the way!


For those guests looking for a sanctuary, the magnificent Majestic Spa offers a relaxing atmosphere and a mix of body and health treatments.

The spa is one of the most complete spas of the area offering guests 3 specific areas of enjoyment ($):
*The Massage area: with a beautiful décor and spacious rooms offering an extensive list of massages treatments.
*Hydrotherapy area: with 8 different showers, from ice cold to tropical, Swedish, and flavored showers. Sauna, Turkish baths, and a huge Jacuzzi with warm and cold areas, including salt water bath.
*The Beauty parlor: offering hair dressing, manicure, pedicure and facial treatments.

Available services:
*Hydrotherapy area
*Fragance Showers
*Water jets
*Turkish Bath
*Sensory room
*Relaxation room
*Cosmetic Applicaton
*Hair dresser
*In room Massages
*Beach Massages


Modern gym with cardiovascular equipment and weights, plasma TV's, showers, music and air conditioning. The gym is supervised by qualified employees. Our staff will offer during the day spinning, stretching, yoga and Latin dance classes among other activities. Children under 16 are not allowed. Children under 18 must be accompanied by an adult.


The Conference Centre Majestic, with more than 750m2 (8123 sq. ft.) and 3 functional rooms provides capacity for up to 700 delegates and comprises up to the minute technical equipment to effortlessly run seamless events. Together they provide an exotic setting for a range of events from conferences and product launches, seminars and Exhibitions to Theme Nights and Gala Diners. Our professional and friendly conference staff will take care of every aspect of your event on site and will provide logistic consultation.

The Wedding Ballroom is another available area to celebrate events with capacity for up to 250 delegates, located in the upper floor of the hotel with a private terrace. Our state-of-the-art facilities, in house expertise and access to technology partners will provide tailor made solutions for all needs, resulting in highly successful Conferences. Friendly reception staff will take care of you out of the office needs.

Services available:
*Full audio sound system
*Ceiling mounted screens
*Fax / photocopier / printing / flipcharts
*CD/DVD player or recorder
*Video Projector
*Translation / interpreter services
*Current and telephone plug

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