Sandos Caracol Eco Resort, Playa del Carmen

Sandos Caracol Eco Resort is an all-inclusive hotel in Playa del Carmen, located on a beautiful, unspoiled white-sand beach. Designed for nature lovers and explorers, this hotel lies in the middle of a lush, green area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons. Perfect for family fun, Sandos Caracol boasts adventure options for children with a water park and a kids club, in addition to the myriad of amenities and facilities offered to guests of all ages.

Sandos Caracol is a family-friendly hotel, offering adventure options for children with a water park and a Kid's Club. In addition, this Riviera Maya hotel boasts gorgeous gardens, delicious à la carte restaurants, tennis courts, nightclub and wedding/meeting facilities. For guests who love nature and animals and wish to explore the turquoise waters of the Mexican Caribbean, Sandos Caracol offers the perfect vacation destination.

Water Park
Sandos Caracol Eco Resort is excited to announce a new addition to their water park! There are now 12 brand new slides for kids, teens and adults added on to the 17 that the water park already contains! And the best part? It's part of the resort's all-inclusive plan! The water park features 29 slides and is divided into three areas: the Aqua Park for young children with 17 mini slides, a children's area with 5 slides and an area for teenagers and adults with 7 slides.
Minimum height for the 5 new kid's slides: 1.10 meters / 3 feet 7 inches. Minimum height for the 7 teen/adult slides: 1.40 meters / 4 feet 7 inches.

Live the All-Nature Experience
The All-Nature Experience is a unique eco-activities program which allows guests to explore and learn about Sandos Caracol Eco Resort on-site ecosystems throughout the week. Offering seven daily themed tours, Gueses can choose the theme that best fits their vacation style to experience several related eco-activities tied into one tour:
• The Soul of Nature
• Water World
• Adventure
• Ancient Maya Cooking
• Magic Village
• Maya World
• Nature and Survival

The resort’s most beloved eco-activities will remain available separately from the theme tours, including: swimming in the Jade River, Animal Keeper, Eco Tours, Sensory Experience, swimming in the cenote, bike path, romantic boat ride, and underground Maya cooking.

Choose The Eco-Experience Perfect for You
• Earth Tribute
• Wind Tribute
• The Arrival
• Corn Tribute
• Water Tribute
• Ceremony by the Sacred Stone
• Sun Tribute
• Fire Tribute
• Roots Tribute

See the FACILITIES tab for information on each of these spectacular experiences.

Sandos Stay App
The Sandos Stay App is available at Sandos Playacar and Sandos Caracol Eco Resort, which allows guests to be more aware of what's going on at the resort during their stay from their mobile devices.

The web app allows guests to easily access all the information about their stay, such as restaurant schedules and reservations, activity programs, tours, and even order room service and contact our concierge team among many other features.

The app links can be found on sandos.com and are available via QR code upon check-in at the resort.

Location
Sandos Caracol is only 45 minutes from the Cancun International Airport and just 15 minutes from downtown Playa del Carmen.

Green Sustainable Hotel
A Green / Sustainable Property - Second Party Certified.
Sandos Caracol participates in Travellife Gold, a second-party certification program. Second-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy. An assessment of a company's sustainable tourism practices has been performed by an assessor or auditor that is not independent of the second-party certification program.

Mexico & Central America's Leading Green Hotel 2024
Sandos Caracol Eco Resort is a World Travel Award winner in the category "Mexico & Central America's Leading Green Hotel 2024"!

A Family Favorite
Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and a program for teens that includes Wii and Xbox games.

The Sandos Caracol complex also features a waterpark, specifically designed to give kids and families a thrilling aquatic experience! The Children’s Aqua Park comes complete with 17 slides, fun water features and a delicious snack bar, all surrounded by water spouts to make for a wet and wild adventure!

Wedding Packages Available
The resort offers a variety of wedding packages, all of which include:
- Wine, cake and dinner
- Services of the staff wedding coordinator
- Room upgrade based on availability
- T-shirt for the bride and groom with the legend, "Just Married"
- Mexican-style picture frame
- Commemorative wedding certificate

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Select Club - An Adults Only Experience

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For those ages 18+, the Select Club section of Sandos Caracol Eco-Resort offers an adults only getaway. Choose a Select Club room category to take advantage of extras such as:

Select Club Lounge/Club House
The exclusive Select Club Adults-Only Oceanfront Club House allows guests to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Towel service
- Lockers
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TVs
- Billiard tables

The exclusive beach area provides:
- Hammocks
- Lounge chairs
- Beach beds
- Waiter service

Sandos Caracol’s Select Club Adults-Only Rooms also feature the added bonus of an exclusive pool and Jacuzzi, complete with sun loungers and free Wi-Fi access. This is the perfect amenity for those seeking a relaxing (and kid-free) dip in the water!

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Hotel Updates

Exchange Privileges with Sandos Playacar Beach Resort
Guests of Sandos Caracol Eco Resort are able to use the facilities at Sandos Playacar Beach Resort with a complimentary day pass!
Limited number of passes are available. Guests must reserve a pass at the hotel they are staying in. Access is allowed from 10 a.m. to 6 p.m.. A la carte restaurants excluded. Ground transportation incurs additional fees and is not included.

Please Note: There is free Wi-Fi in designated hotspots.