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Facilities and Services
Explorer's Club for Kids
Core Zone Teens Club
Dreams Spa by Pevonia®
Three levels of swimming pools spanning over 65,000 square feet, including three main pools, six whirlpools and one children's pool
Lazy River (for Preferred Club guests only)Guests over the age of 18 have access to all areas and facilities at neighboring Secrets Playa Mujeres Golf and Spa Resort
Beachfront wedding gazebo and romantic spots throughout the resort
Central Island Garden surrounded by the pool and gardens for outdoor private events
Daily activities program
Hospitality room for Day Pass guests
24-hour room and concierge service
24-hour front desk
Golf course ($)
Theater for nightly shows
Medical facility/First Aid ($)
Shopping area and gift shop ($)
Laundry and dry cleaning services ($)
Fitness, dance and educational classes
Convention Center with meeting room facilities
Interactive dolphin habitat.
Free Wi-Fi and free international calling to the US, Canada and local landlines is available to guests through the Unlimited Connectivity app. This complimentary mobile and tablet app allows guests to stay connected to those they are with, as well as friends and family back home. Utilizing the app call feature, guests can make calls to the US, Canada and local landlines using the resort's Wi-Fi connection, without incurring any cell phone roaming charges. Tablets included in all rooms. Guests can also connect with the resort staff to book spa appointments, housekeeping, order room service and more. The app also contains information about dining, resort activities, local attractions and more that will enhance your stay. Available for Apple & Android devices.
Hours: 7 am - 11 pm
Computers with complimentary internet access
Office supplies and secretarial services
Teleconferencing (upon request)
Connecting Rooms: To guarantee connecting rooms, a fee applies (per room, per night). Please see room descriptions for information on room categories that offer guaranteed connecting options. Book the rooms you wish to have connected and add a note under Special Requests that you'd like to guarantee connecting rooms (please include the 2nd booking number if the rooms have been booked separately). Once availability is confirmed, you'll be contacted for payment of the guaranteed connecting room fee.The Preferred Club Junior Suite King Size Bed room category is not available for connecting rooms.
Fees apply for some services.