Adults Only, Hideaway at Royalton Riviera Cancun Resort, Puerto Morelos

Adults Only, Hideaway at Royalton Riviera Cancun Resort is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya. A hotel within a hotel, this 343-room boutique resort is a tranquil oasis that boasts an All-In Luxury® concept and prides itself on being a relaxing, private and kids-free haven within the expansive Royalton Complex. Hideaway guests are subject to exclusivity, featuring an expansive array of amenities, offered only to those staying in this section of the Royalton complex; some of these include an adults-only pool, restaurant and bar, reservation-free gourmet cuisine, international and local brand liquors, beers and house wines! Hideaway guests are sure to find themselves secluded in relaxation amidst a plethora of activity and action; perfect for adults seeking a mixture of tranquility and fun.

Royalton Riviera Cancun is a resort-witihin-a-resort concept that gives guests a two-for-one experience. The exclusivity that Hideaway at Royalton Riviera provides, combined with the All-In Luxury® allotted to every Royalton guest creates the ultimate Riviera Maya experience. The resort features exclusive adults-only dining and bar options, including plenty of chances to try alcohol from around the world, as well as a variety of dining and drinking options available on the family side of the Royalton Riviera Cancun

Guests can indulge in the All-In Luxury® concept Royalton Resorts is renowned for, including luxury suite accommodations with exclusive DreamBed™ bedding, 24-hour room service, free Wi-Fi, All-In Connectivity™, and several other perks and privileges.

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Hotel Enhancement
From October 28 to November 21, 2024, the pool and adjacent areas, including Ocean Point Bistro, will be temporarily closed. However, Hideaway guests will still have full access to the main Hideaway pool. To minimize any disruption, the hotel will offer exclusive weekly entertainment activations including barbecues and grills for Hideaway guests, and popular menu items from Ocean Point Bistro will be available at Dorado, ensuring continued access to culinary offerings.

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Upgrade to Diamond Club™ and receive additional services and amenities. Hideaway guests will also receive the additional benefits of accessing all of Royalton Riviera Cancun's restaurants, bars, activities, entertainment, and health and wellness facilities. Those planning a wedding can say “I do” against breathtaking beachfront gazebo or tranquil garden backdrops, while honeymooners and those looking for some private time will love the romantic settings.

Upgrade to Diamond Club™
Diamond Club™ is a room category that provides guests with an enhanced experience, offering a carefully curated selection of premium products and services. Divided into three main areas, this exclusive offering ensures an indulgent stay, tailored to meet every guest's desires.

In-Room Experience

Preferential room locations with the best views

Welcome bottle of sparkling wine on the house uncorked by your Butler

Complimentary in-suite bottle of wine and a basket of fruits upon arrival

In-suite selection of fine liquors

Enhanced mini bar restocked daily

In-suite coffee machine with specialty coffee pods

Upgraded set of bathroom amenities

Complimentary beach bag and slippers for you to take home as a special gift

In-suite complimentary aromatherapy from The Royal Spa

Luxurious 100% pure fine cotton robes in your room

Nightly turndown service for ultimate relaxation

Exclusive 24/7 room service menu options

Room Service priority delivery and timing delivery guarantee

Thoughtfully chosen pillow selection from The Royal Spa menu

Enhanced Food and Drink

Curated selection of top tier spirits

Endless lounge indulgence with a variety of snacks, appetizers and sweet treats

Access to the private Diamond Club™ Lounge, a haven of elegance

Private and upscale breakfast experience at a designated exclusive restaurant venue

Exclusive beach area with bar-to-sun lounger waiter assistance

Tailor-Made Services

Personalized Butler service for exceptional continuous assistance

Beach Butler services and assistance from sunrise to sunset

Instant messaging services with your personal Butler

Priority reservations at specialty restaurants

Personalized and seamless check in and check out at the lounge

Distinctive wrist bracelet for recognition and privileges

One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*

Access a variety of spa services at a preferential price of 20% off

*Complimentary access to hydrotherapy circuits is limited to one session per person per stay for customers over the age of 18 staying in the Diamond Club™ categories. Diamond Club™ customers will continue to benefit from the exclusive preferential pricing on spa treatments and services that will remain as part of this premium level.

Signature Butler Service
Experience the epitome of All-In Luxury® with signature Butler service. All Diamond Club™ guests are assigned with a dedicated Butler throughout their stay. Trained in the highest levels of hospitality, your personal Butler will turn your vacation into a once in a lifetime experience. Among many unthinkable curated services and assistance, the Butlers will never cease to amaze you.

Exceptional concierge service for personalized guest assistance

Tailored hotel information at your fingertips for a seamless stay

Hassle-free dining with personalized assistance for restaurant reservations

Effortless packing and unpacking of luggage for your convenience

Instant Messaging and private chat through your mobile device

Ironing service for one set of clothing per stay

Professional polishing and shoe cleaning to maintain your polished appearance

Delivery of ice to keep your beverages perfectly chilled

Prepared hot tub with bubbles experience (exclusively available in upgraded room categories)

Elevated service with a personal escort to the restaurant (reserved for upgraded room categories)

Expert assistance in organizing special occasions such as birthday, anniversary, etc.

All-In Connectivity™
Experience All-In Connectivity™ at Hideaway at Royalton Riviera

Free Wi-Fi throughout the resort

Convenient USB recharge station

Bluetooth audio station in the room

Introducing a free Royalton app offering the convenience of the unlimited free calling plan ; free app-to-app texting while on resort property

Amenities Offered EXCLUSIVELY to Hideaway Guests:
Perfect for guests who prefer exclusivity, Adults Only, Hideaway at Royalton Riviera Cancun Resort offers an array of amenities, available only to those staying at the Hideaway section of Royalton Riviera Cancun. This adults-only escape creates a tranquil environment for guests 18 and over, ideal for stealing away for a private moment of comfort. In addition to the All-In Luxury® amenities, Hideaway offers exclusive facilities and services to enhance your stay, including:

Luxury Extras
• Custom Hideaway beach bag
• Upgraded room service menu
• Concierge service
• Exclusive weekly “Sky” champagne party
• Wellness program
• Nightly entertainment
• Personalized check-in/out
• An exclusive adults-only à la carte restaurant and bar
• Two adults-only pools

In Room

• Aromatherapy
• Custom Hideaway beach bag
• Upgraded room service menu
• Robes and slippers in room

Personalized Beach and Pool Area Extras

• Afternoon hors d'oeuvres served poolside
• Exclusive pool and beach menu
• Fresh cold towels
• Water spritzers
• Lens cleaning service
• Five minute Shiatsu/Thai massage on the beach or pool area
• Exclusive bar and beach area with waiter service
• Afternoon tequila tasting by the pool

Please Note: Hideaway guests are permitted to use facilities in both the Hideaway section and Royalton Riviera Cancun as a whole.

Awards
AAA Four Diamond Award, 2019, 2018, 2017

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Current Promotions

RESORT CREDIT OFFER
Booking Window: Now - until further notice
Travel Window: Now - until further notice
The following resort credits will be offered to new reservations with a minimum of 3 nights per room:

For Non-Diamond Club rooms
$300.00 USD value in Resort Credits
• $40 Room Upgrade
• 2 x $25 CX Culinary Experience coupon
• 2 x $25 off at the spa
• 3 x $10 off a Royalton Excursions
• 3 x $15 off of a wine purchase
• 1 x $30 off of Special Package (Anniversary, Birthday celebration, etc.)
• 1 x $25 off of Beach Cabana
• 1 x $30 off of Romantic Dinner

For Diamond Club rooms
$600.00 USD value in Resort Credits
• $80 Room Upgrade
• 4 x $25 CX Culinary Experience coupon
• 4 x $25 off at spa
• $10 off a Royalton Excursions
• $15 off a Royalton Excursions
• $25 off a Royalton Excursions
• 4 x $20 off of wine purchase
• 2 x $15 off of a wine purchase
• 2 x $25 off of Special Package (Anniversary, Birthday celebration,etc.)
• 2 x $25 off of Beach Cabana
• 2 x $30 off of Romantic Dinner

Terms and conditions: The following Resort Credits will be offered to new reservations with a minimum of 3 nights per room in Diamond Club™ (at the time of check-in). Resort Credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts, or promotions unless specifically indicated. Resort Credits are non-transferable, non-cumulative and cannot be held for future stays. Promotion, prices, and applicable services are subject to change without prior notice.Any lost or stolen Resort Credits will not be replaced. Resort Credits promotion will not be extended to travelers on fam trips, travel agent or employee rates, complimentary, incentive, barter, exchange, or compensatory stays. Clients will be provided a booklet with the mentioned credits upon check-in. All resort credits are in USD. Promotion Restrictions: 1. Pay for one guest and get $25 discount on 2nd guest. 2.The Spa resort credit will be offered to new reservations with a minimum of 3 nights per room. Valid on beauty salon and Sspa treatments of 50 minutes or longer. 3. Valid on selected products. 4. Valid on first excursion, on selected products. 5. Valid on second excursion, on selected products. 6. Valid on third excursion, on selected products. No-Show Policy: No refunds will apply if a guest does not arrive for a scheduled service. No-shows are charged at full price.

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HOTEL UPDATES

Please note, effective February 1, 2024, the resort fee and Environmental Tax applicable at Adults Only, Hideaway at Royalton Riviera Cancun will be 76 Mexican Pesos per guest, per night or approx. $3.92 USD. This will be collected by the resort directly.