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Travel Update

Travel Update

Situation and Action [S&A]

Update January 13:
In response to COVID-19, the Centers for Disease Control and Prevention [CDC] has announced that the requirement of a negative COVID-19 test will be expand to all air travelers entering the U.S. starting January 26, 2021. Travelers are required to get a test within 3 days of their departure time and provide their negative test results [paper or electronic copy] to the airline.

Vacation Express currently has a tab with a list of In-Destination Testing locations, but most are related to PCR testing whereas all viral tests, including rapid tests, will be accepted. We are working with our teams in-destination to provide more information in regards to rapid test locations and hotels who will be able to provide quick and easy on-site testing.

According to the CDC guidelines, if you have recently recovered from COVID-19 and are not experiencing any symptoms, it is not recommended that you get tested again in the 3 months after a positive test. If you have met the criteria to end isolation you should travel with a copy of your positive test result and a letter from your doctor or health department that states you have been cleared for travel.

Please click here for the CDC's FAQs.


To quickly find your travel situation and the actions that should be taken, please see the below list. For more information and details on procedures, please review the Q&A below.

A: You can call our Contact Center at 1-800-309-4717 to make a one-time change to another date or hotel with no Vacation Express change fee.

Please note, this is valid for any change made 7+ days prior to your original travel dates. Airline/hotel/feature penalties and charges apply. Bookings are non-changeable within 6 or less days prior to travel. Departure date and number of nights must remain the same. If a hotel is NOT closed out due to COVID-19, a $50 per person change fee will apply to hotel changes, per our Terms and Conditions. If your new hotel has a higher price than your original hotel then the extra balance is your responsibility.
A: In response to COVID-19, destinations, airlines and hotels may make last-minute changes to ensure compliance with new guidelines related to social distancing. These changes may include changes to flight schedules, destination entry requirements, hotel reopening dates and hotel services and amenities. We highly recommend you visit your air carrier's website frequently to verify your flight schedule and to sign up for travel alerts. This is to ensure that you receive the most up-to-date flight information such as schedule changes and safety precautions. Please visit the Destination Updates and Hotel Updates tabs for current reopening dates and any other details.
A: Rebook the available hotel portion, and you can add the air when it's available. Please ensure to contact the airline to find out when the tickets must be used by.
A: For a flight change, we highly recommend you reach out to the airline directly to determine the extra cost associated with changing a flight and to have the airline reissue your ticket if a change is made. In some cases, you may be able to do this on the airline’s website directly. Any airline change done through Vacation Express will incur an additional $75 per person airline ticket reissuing fee.

For a hotel change, please check directly with the hotel front desk and inquire about availability and rates. You can extend your stay with the hotel directly and additional charges are payable to the hotel. Any hotel stay extensions done through Vacation Express will incur a $75 per room change fee.

If transfers were booked through Vacation Express and the stay is extended, please email travelsupport@vacationexpress.com, reach out via text to +52 998 179 4060 or call the NexusTours contact number in your Travel Documents with the new flight information for your pickup to be updated. If your change is made the day prior to departure your transfer will be repurchased as transfers are non-refundable inside 24 hours.

PLEASE NOTE: Since circumstances change frequently, new policies and procedures are only effective the date they are implemented. Any changes made prior to this date will not be adjusted.

Vouchers and Rebooking

The vouchers referenced below were vouchers that were issued as part of our Relaxed Cancellation program, and vouchers will be noted as such on the voucher.

A: A Relaxed Cancellation future travel voucher is an e-voucher that will be emailed to you approximately 7 days after you cancelled your booking. Vouchers issued between March 10–October 31, 2020 are valid for travel until December 31, 2022 and can be used for a deposit on your next trip. Please note, this applies to vouchers issued due to our Relaxed Cancellation policy and does not apply to vouchers issued when canceling with purchased insurance.

A: It is up to each of the travelers, but at least one name on the reservation must stay the same. There are no penalties or change fees to replace other names on the voucher. Please note, this applies to vouchers issued due to our Relaxed Cancellation policy and does not apply to vouchers issued when canceling with purchased insurance.

A: If you don't use the full value of the voucher the balance will not be refunded, but you can upgrade your hotel or room category to maximize the value of your voucher. Since it is valid until December 2022, you can use the balance for a trip at a later time. Please note, this applies to vouchers issued due to our Relaxed Cancellation policy and does not apply to vouchers issued when canceling with purchased insurance.

A: It's just two easy steps to redeem your voucher:

  1. Make your booking online or call our Contact Center. Your voucher is valid for any hotel-only booking or package including airfare.
    • If your booking includes commercial airfare, please make your booking Monday-Friday as airfare must be ticketed the same day.
    • If your booking is hotel-only or includes a Vacation Express exclusive, non-stop flight, you may book any day.
  2. After you book, email paywithvoucher@vacationexpress.com with your new booking number and original booking number to apply payment.

Please note: You must email your booking number and voucher no later than 5:00pm ET Monday-Friday to ensure voucher payment is processed to secure your booking. If your voucher does not cover the deposit amount of the new booking the balance must be paid immediately in order for the booking not to cancel.

Important: If the value of your voucher includes a bonus credit, this credit will be deducted from the gross selling price of the booking and will not get applied as a payment. Please ensure that when you make your new booking, you send yourself an invoice that shows the original gross selling price. Once VE has adjusted the price a new invoice will be emailed to you showing the reduced gross amount. The balance of your voucher value will then be applied as a payment.

A: If you did not use your insurance to cancel then you can transfer it to your new booking. If you used your insurance to cancel then it cannot be transferred, but a new plan can be added when you rebook. Effective July 21, 2020 Vacation Express announced new vacation protection plans. Click here for more information on the plans.

A: Your airline credit is only valid with that specific airline, and the validity of the ticket is determined by the airline’s rules, which is specific to your ticket. In many cases, the credit you have with the airline can also be used with the airline directly, to any of their destinations, even though the original ticket was booked through Vacation Express. Your airline can tell you if your ticket is eligible to be booked directly with them or not. We have noticed that tickets on American Airlines can rarely be used with the airline directly, whereas Delta offers more flexibility. Most other airlines should not be an issue.

If your airline advises you that your ticket cannot be redeemed through the airline directly then Vacation Express will be able to apply your airline credit towards a new VE booking. Note that Vacation Express can only redeem airline credits on the same airline and only to destinations that VE sells. Airlines do not allow VE to use any residual value for seats or bags and we highly recommend that upgrade your class of service in the event you have any ticket value left.

Destination Updates

Both hotels and destinations continue to adjust their opening dates, so be sure to check the Hotel Updates tab for the most up-to-date information regarding your hotel. Also, visit the New Safety Procedures tab for updates on new policies destinations and hotels are implementing for your next vacation.

DESTINATION DETAILS
Antigua In Antigua, all travelers aged 5 years and older arriving by air will be required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 7 days prior to arrival. Starting on October 1, 2021, all travelers aged 5 years and older will be required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 4 days prior to arrival. If a traveler arrives in destination with the incorrect test results, they will incur a $100 charge, retest and wait approx. 48hrs for their new results. Also starting October 1, all arriving travelers aged 18 years and older must have proof that they have received at least the first dose of a vaccine. Click here for more information.
Aruba In Aruba, effective August 1, 2021, U.S. travelers will need to complete the 72-hour PCR testing requirement regardless of vaccination status. For more information click here. All travelers must also purchase Aruba Visitors Insurance within 72 hours of departure via the ED Card form at www.edcardaruba.aw.
Bahamas In the Bahamas, effective August 6, 2021, all travelers aged 2 years and older, regardless of vaccination status, will be required to submit a valid, negative Rapid Antigen Test or Polymerase Chain Reaction [PCR] test completed no more than 5 days prior to travel. All travelers must also apply for a Bahamas Health Travel Visa at travel.gov.bs, complete a daily online health questionnaire for symptom tracking purposes and opt-in to mandatory COVID-19 health insurance when applying for their Health Travel Visa. Click here for more information.
Barbados In Barbados, all arriving travelers aged 6 years and older are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 72 hours prior to travel. Travelers are also required to remain on property at preapproved accommodations until they have a second negative test 5 days after their first test. Once travelers have acquired their second negative test they are free to travel off property. Effective May 8, all vaccinated travelers are still required to submit a valid PCR test completed no more than 72 hours prior to arrival. Vaccinated travelers will take a second test on arrival to the airport and quarantine for 1-2 days on property until they receive their negative test results. Click here for more information.
Cancun No requirements
Costa Rica For Costa Rica, as of August 1, 2021, all fully vaccinated travelers will not have to purchase travel insurance. Vaccinated travelers will still have to complete the form linked below and include proof of vaccination. Unvaccinated travelers will have to follow all of these requirements:
  • Complete the online form found at https://salud.go.cr.
  • Purchase travel insurance that covers accommodation in case of quarantine and medical expenses for acute illness.
    • The purchased travel insurance must also be shown upon arrival to prove that the policy is active during their stay in Costa Rica and that it covers medical costs related to COVID-19 for a minimum of USD$50,000.
    • Insurance can be purchased locally online. Click here for more information on where to purchase travel insurance.
Cozumel No requirements
Curacao In Curacao, all arriving travelers from the U.S. aged 7 years and older are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 48 hours prior to travel. Travelers must visit dicardcuracao.com to complete the digital immigration card, fill out the digital Passenger Locator Card [PLC] and submit their negative results. Travelers are also required to travel with printed documentation of their negative test results and completed PLC. Effective April 20, travelers from high-risk countries are required to take an additional Antigen test on day 3 of their stay. Travelers can register for their test while completing their PLC. Effective August 13, a curfew is in effect on the island. Click here for more information.
Dominican Republic In the Dominican Republic, travelers entering will not be required to submit a negative PCR test. All arriving passengers will pass through a heat/temperature sensor upon arrival. If a passenger shows an elevated body temperature they are pulled for further investigation and may incur a rapid test. Travelers will no longer be granted a complimentary, temporary travel assistance plan that was available for travel through June 12, 2021.

As of January 1, 2021, all travelers arriving to and departing from the Dominican Republic are required to fill out the mandatory digital entry and exit forms found at https://eticket.migracion.gob.do. Physical forms will no longer be accepted. Once completed, 2 QR codes will be generated to present at the airport on arrival and departure. It is recommended travelers complete these forms 72hrs prior to departure and keep a printed or screenshot version on hand while traveling. The digital forms can be completed prior to traveling or at the airport, but travelers will need to have the QR code available when passing through Customs in the DR. Please note, there have been technical difficulties when completing the forms using Safari on Apple devices, so it is recommended to try different web browsers or devices. For more information please visit https://viajerodigital.mitur.gob.do.
Grenada In Grenada, all visitors arriving must be fully vaccinated and show proof of vaccination upon entry. All travelers from the U.S. are still required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 72 hours prior to travel. Vaccinated travelers will take a second PCR test on arrival to the airport and quarantine for up to 48 hours on property until they receive their negative test results. All travelers are required to pay a one-time, COVID test fee of USD$50, which will cover the arrival test or any other tests taken while in-destination. Travelers must also have travel insurance covering COVID-19 and any related illness or declare that they will bear the cost of treatment and isolation if they test positive for COVID-19 on arrival. All travelers, regardless of risk assessment, must submit a Health Declaration Form, register on Grenada's Contract App and submit a Pure Safe Travel Authorization Certificate at least 48 hours prior to departure. Click here for more information. Click here for information on Grenada's new travel hotline.
Jamaica The curfews in Jamaica have limited implications for tourists visiting the island, and only a small fraction of tours that operate on Sundays may be affected. Transfers, in-hotel testing, most tours and hotel beach access are not impacted. Travelers arriving to Jamaica from the U.S. will be required to present either a negative Polymerase Chain Reaction [PCR] OR Antigen test taken no more than 3 days prior on arrival to the airport. Children aged 11 years or younger will not be required to present a negative test. Please note, travelers are no longer required to upload their negative test prior to arrival. Travelers are still required complete the mandatory Travel Authorization form AND receive government approval before departing. Approval will be sent to you immediately after completing your Travel Authorization, and you must present this approved form upon departure from the U.S. These protocols are confirmed through October 28, 2021. We urge you to visit VisitJamaica.com for more information.
Los Cabos No requirements
Panama In Panama, all arriving travelers will be required to present a negative Polymerase Chain Reaction [PCR] or antigen test taken no more than 48 hours prior to arrival time. If their test was taken more than 48 hours prior to arrival, then the traveler will be required to take a rapid test at the airport at their own expense. Click here for more information.
Puerto Vallarta/Riviera Nayarit No requirements. Click here for more information on safety and sanitation protocols.
Riviera Maya No requirements
Sint Maarten/Saint Martin In St. Maarten and St. Martin, all arriving travelers ages 10 years and older from the U.S. are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed 72 hours prior to travel OR a negative antigen test within 48 hours of travel. Travelers are also required to complete a health declaration prior to arrival at www.stmaartenentry.com and travel with a copy. As of November 1, 2021, vaccinated travelers will not have to present a negative COVID test to enter St. Maarten. As of January 1, 2021, all arriving travelers to St. Maarten are required to purchase the St. Maarten Visitors Protection Plan for $30 per person. Click here for more information and here to purchase via the mandatory health form. Please visit the destination websites for St. Maarten or St. Martin for more information.
Saint Lucia In Saint Lucia, travelers aged 5 years and older are required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 5 days prior to travel. Travelers aged 18 years and older must submit a Travel Registration Form to their hotel once their flight reservations are confirmed. This must be completed at least 5 business days prior to travel. PCR test results are not required to complete this. Click here for more information.
St. Thomas All arriving travelers aged 5 years and older are required to submit a valid, negative Polymerase Chain Reaction [PCR] or Antigen test completed no more than 5 days prior to travel. Travelers must complete the online Travel Screening Portal within five days of travel. Click here for details on new travel requirements.
Turks & Caicos Effective September 1, 2021, all arriving travelers aged 16 years and older are required to be fully vaccinated. All arriving travelers aged 10 years and older are still required to submit a valid, negative Polymerase Chain Reaction [PCR] or Antigen test completed no more than 3 days (72 hours) prior to travel, regardless of vaccination status. Travel medical insurance will be required, and travelers must complete an online health questionnaire. Click here for details on new travel requirements.

Hotel Updates

While most hotels have re-opened to visitors, several continue to adjust their opening dates. Be sure to check the list below for properties that haven't yet re-opened and when they anticipate welcoming back eager travelers! If a hotel is not included on this list it is either already open for sale or has not yet communicated an opening date. Also, visit the New Safety Procedures tab for updates on new policies destinations and hotels are implementing for your next vacation.

Dominican Republic

HOTEL OPEN DATE
Majestic Colonial Punta Cana 11/12/2021
Paradisus Punta Cana TBA
Punta Cana Princess All Suites Resort 11/1/2021
Royalton CHIC Punta Cana Resort & Spa 11/1/2021
The Level at Melia Caribe Beach TBA
The Reserve at Paradisus Punta Cana TBA

Jamaica

HOTEL OPEN DATE
Royal Decameron Montego Bay 12/1/2021
Oasis at Sunset 12/15/2021
Ocean Eden Bay 11/1/2021
Sunset Beach Resort & Waterpark 12/15/2021

Riviera Maya

HOTEL OPEN DATE
Viva Wyndham Azteca 11/1/2021

Saint Lucia

HOTEL OPEN DATE
Rendezvous Resort 10/31/2021

New Safety Procedures

Below you will find the health and safety policies and procedures provided by some hotels and destinations. In order to comply with new guidelines related to COVID-19 and social distancing, hotel services may vary. We will continue to update this list so check back often for updates. Also check the Destination Updates and Hotel Updates tabs for the most up-to-date information on hotel and destination opening dates.

Please check the In-Destination Testing tab for a list of pre-approved testing sites and hotels offering on-site testing for free or at a cost.

Destinations

Destination Transportation + Excursions

Airlines

Hotel Chains

Dominican Republic Hotels

Jamaica Hotels

Mexico Hotels

Other Caribbean Hotels

In-Destination COVID Testing Sites

The CDC is requiring a negative COVID-19 viral test (NAAT or antigen) from all air travelers entering the U.S. Travelers are required to provide a negative test result (paper or electronic copy), taken within 3 days of departure, to the airline or they will be denied boarding for their return flight. Starting Nov. 1, 2021, unvaccinated travelers must present a negative test result taken no more than 1 day prior to departure, while vaccinated travelers maintain the 3 days prior rule. We have created a pre-approved list of testing sites across our destinations as well as which hotels are offering on-site testing for free or at a cost. Please note, testing costs are subject to change as hotel change their testing policies.

Even though some hotels initially have limited travel dates, we anticipate that in the near future those may be extended or will be offered at a nominal fee. For anyone that needs to extend their stay due to a positive test, there are a variety of options including free accommodations, reduced cost accommodations, complimentary insurance and nominal fee insurance. Note: Even though test results can be uploaded, we recommend getting a printed copy of your negative test result.

Use the scroll bar at the bottom of each section [swipe on mobile devices] for more information and PDFs for most hotels. Refer back to this page often as information and additional hotels are added when they become available.

Proof of vaccination is required at check-in for all hotels in red below. Please visit individual hotel pages for more information.

In-Hotel Testing

As of October 8, 2021

Hotel Chains Available
Tests
Price Travel Dates Incl. Insurance
Provided?
Extended Stay if
Positive Test Result
Details
AM Resorts
[Breathless, Dreams, Now, Secrets, Sunscape, Zoetry]
Antigen Free for 3nts+
Exception: Free for 7nts+ in Costa Rica
Approx. $42pp for others
Jan 26-Onward   Covered up to 14 days
Atelier de Hoteles
[Atelier, Estudio, Oleo]
Antigen First 2 tests are free.
Approx. $20pp for additional.
Jan 26-Onward   Covered up to 14 days
Blue Diamond
[Royalton/Planet Hollywood/Mystique/Starfish]
Antigen Free - Punta Cana
Free for 3nts+ - Cancun, Costa Rica and Jamaica. [From $50 for shorter stays]
$40-$100pp - Grenada and Saint Lucia
$75pp - Antigua after Jul 15
Jan 26-Dec 31 Yes, through Dec 31, 2021.
Guests must register prior to arrival.
Click here for more info.
Special rate available for up to 14 days. See details for more info.
Catalonia Hotels & Resorts Antigen Free for 3nts or more
$22pp for others
Jan 26-Onward   Covered up to 10 days
Couples Resorts Antigen Free Jan 26-Onward   Covered up to 14 days.
If additional rooms are necessary, a separate room will be available at a deeply discounted rate.
Crown Paradise All-Inclusive Resorts Antigen Cancun: $55pp
Puerto Vallarta: $67pp
Jan 26-Onward   Special rates available
Decameron All Inclusive Hotels & Resorts Antigen Mexico: $30pp
Jamaica: $45pp
Jan 26-Onward    
Desire Resorts/Temptation Cancun Antigen Booked on May 5 or before:
2 tests free for 3nts or more.
$50pp for others

Booked May 6-onward for travel July 1-onward:
$20pp
Jan 26-Onward   Desire: $125pp/nt rate
Temptation: $75pp/nt rate
 
El Cid & Ventus Resorts Antigen 2 tests free for 3nts or more.
$32pp for others
Jan 26-Onward   Special rates for up to 14 days
Elite Island Resorts Antigen $69pp Jan 26-Onward   Special rates for up to 14 days
Hard Rock Hotels Antigen 2 free tests per room for 3nts+
$50pp for others.
Jan 26, 2021-Mar 31, 2022 Yes, if booked by Oct 31, 2021 for travel through Mar 31, 2022. Covered up to 14 days [If booked by Oct 31, 2021 for travel through Mar 31, 2022]
Iberostar Hotels & Resorts Antigen Mexico & DR: Booked after Jul 1: 2 tests free for 5nts +.
$35pp for others
Jamaica: Free for 3nts+
$40pp for others
Jan 26-Onward Yes, through Dec 31, 2021 Covered up to 10-14 days
Karisma Hotels & Resorts
[Azul, El Dorado, Generations, Margaritaville, Nickelodeon]
Antigen Booked by Jun 30: Free
Booked Jul 1-onward:
   Mexico: $25pp
   Jamaica: $31
   DR: $37pp
Jan 14-Onward   50% discount off rate up to 14 days
Krystal Hotels Antigen 2 free tests for 3nts+ for travel by Oct 31. 2021
$20pp for others.
Jan 26-Onward   Special rate offered for up to 14 days
Le Blanc Spa Resorts Antigen 2 Complimentary tests per room.
Additional tests are $19 pp.
Jan 26-Onward   Covered for 2 guests up to 14 days
La Colección Resorts [Live Aqua/Fiesta Resorts] Antigen Free Jan 26-Onward Available for $4/nt $10pp/nt rate after insurance
Majestic Resorts Antigen Free for 3nts or more Jan 26-Onward Yes, for travel through Dec 31, 2021. More information here. Covered up to 10 days
Marival Resorts Antigen Free for 3nts or more. Jan 26-Onward   Covered up to 14 days
Melia Hotels [Melia, Paradisus and The Reserve] Antigen Free for a min. of 3nts in Mexico and the DR. Jan 26-Onward Yes, for travel through Aug 31, 2021. Covered up to 15 days
Oasis Hotels & Resorts Antigen Free for a min. of 3nts or $18pp for shorter stays. Jan 23-Onward Yes Covered up to 14 days
Ocean by H10 Hotels Antigen From $35-45pp Feb 1-Onward   Covered up to 14 days
Palace Resorts Antigen 2 Complimentary tests per room.
Additional tests are $19 pp.
Jan 26-Onward   Covered for 2 guests up to 14 days
Palladium Hotel Group [Grand Palladium/TRS Hotels] Antigen Free for 7nts+
Mexico and Dominican Republic: $25pp for others
Jamaica: $40pp for others
Jan 14-Onward Yes, click here for more information. Covered up to 10 days
Park Royal Hotels Antigen 2 free tests per room for 5nts+ booked Jul 10-Oct 31 for travel by Oct 31, 2021
Additional tests or for shorter stays are $18-$20pp
Jan 26-Dec 21   Special rate offered for up to 14 days for 2 guests
Playa Resorts
[Panama Jack, Hilton, Hyatt, Jewel, Sanctuary]
Antigen Dominican Republic: Free
Mexico & Jamaica: Free for 3nts+
Jan 22-Onward Yes, $29pp Up to 50% off room rate for up to 14 days
Princess Hotels & Resorts Antigen DR: Free if booked by Aug 24. $35pp for others
Mexico: $35 pp
Jan 26-Onward   Grand Riviera Princess - $66 per person per night.
Platinum Yucatan Princess - $75 per person per night.
Grand Bavaro Princess - $56 per person per night
Pueblo Bonito Resorts Antigen Free for 3nts or more. Jan 26-Onward   50% discount off rate up to 14 days
Reef Resorts Antigen $22pp Jan 26-Onward   Covered up to 14 days
RIU Hotels & Resorts Antigen Free in Aruba, Bahamas, Costa Rica, Dominican Republic, Jamaica, Mexico and Panama Jan 26-Onward   Covered up to 10 days with the exception of Aruba
Sandos Hotels & Resorts Antigen 2 free tests for a min of 2nts. Jan 26-Onward   Covered up to 14 days
Sirenis Hotels & Resorts Antigen Free when booked by May 31 for travel by Aug 31
$35pp when booked June 1-Onwards for travel Sep 1-Onwards
Jan 26-Onwards   Covered up to 14 days
The Excellence Collection Antigen Free for 3nts+
$50pp for others
Jan 23-Oct 31   Covered up to 14 days
Viva Wyndham All Inclusive Resorts Antigen Mexico: $25pp
Dominican Republic: $34-60pp
Bahamas: $50pp
Jan 26-Onward    
Aruba Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Divi Resorts Antigen 2 Free tests for travel through Jun 30
$75pp for travel Jul 1-Onwards
Feb 18-Jun 30    
Hilton Aruba Caribbean Resort & Casino Antigen $50pp Jan 23-Onward    
Renaissance Aruba [Marina & Ocean Suites] Antigen $50pp Jan 26-Onward Guests must purchase before arrival. Visit https://www.aruba.com/us/traveler-health-requirements for more information. Covered by Aruba Visitors Insurance
Antigua Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Carlisle Bay Antigua Antigen $50pp Jan 26-Onward   $330 per night for asymptomatic guests.
Cocos Hotel
Keyonna Beach Resort
Antigen $60pp May 26-Onward    
Bahamas Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Atlantis Paradise Island Antigen 2 Free tests
$20pp for others
Jan 26-Onward    
British Colonial Hilton Nassau Antigen $20pp Jan 26-Onward   Special rates available  
Cancun Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
All Ritmo Cancun Resort & Waterpark Antigen $50pp Jan 26-Onward   Special rate available for up to 14 days
Flamingo Cancun Resort Antigen 2 tests free for 4nts or more booked by Jan 19.
$24pp for others
Jan 26-Onward   Special rate available
Golden Parnassus Resort & Spa Antigen Approx. $35pp Jan 26-Onward   Special rates available
Hotel NYX Cancun Antigen 2 tests free for 4nts or more.
$35pp for others
Jan 26-Jun 10    
Omni Cancun Hotel & Villas Antigen Free for stays booked before Mar 13
$17pp for stays booked Mar 13-May 3
$20pp for stays booked May 4 and onward
Jan 23-Onward    
Seadust Cancun Family Resort Antigen $20pp Jan 26-Onward   $60pp/nt rate for travel through Mar 26
Costa Rica Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
The Westin Golf Resort & Spa, Playa Conchal Antigen $85pp Jan 26-Onward   Special rates available
Curacao Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Curacao Marriott Beach Resort Antigen 2 free tests for 3nts+ [2 additional tests free for 6nts+] Mar 11-Onward    
Renaissance Curacao Resort & Casino Antigen Free for 4nts+
$40pp for others
Jan 26-Dec 31   Covered up to 14 days
Dominican Republic Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Be Live Hotels Antigen Be Live Canoa - $40pp
Be Live Marien - 2 free tests for 5nts+ [$35pp for others]
Be Live Punta Cana - 2 free tests for 3nts+ [$35pp for others]
Feb 4-Onward    
Lopesan Costa Bavaro Antigen Free Jan 26-Onward   Covered up to 15 days
Grenada Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Coyaba Beach Resort Antigen $150pp Jan 26-Onward    
True Blue Bay Boutique Resort and Villas Antigen $150pp Jan 26-Onward    
Jamaica Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
CocoLaPalm Antigen 2 free tests for stays 4nts+.
Others $50pp.
Jan 23-Dec 31   Will accommodate guest for two [2] nights complimentary after which a nightly distress rate will be available.
Deja Resort Antigen $40pp Jan 26-Onward    
Hedonism II Antigen $20pp Jan 26-Onward   Covered up to 14 days
Holiday Inn Montego Bay Antigen $30pp Jan 26-Onward    
Legends Beach Hotel Antigen $45pp Jan 26-Onward   $80/nt
Samsara Cliff Hotel Antigen $45pp Jan 26-Onward   $80/nt
SeaGarden Beach Resort Antigen $100pp Jan 26-Onward    
Los Cabos Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Marquis Los Cabos Antigen $35pp Jan 26-Onward Yes, existing reservations need to purchase on site for $3pp/nt starting Feb 1 Complimentary suite for up to 7nts if booked for 4nts or more. $90 food and beverage fee not included. $120pp/nt for additional nights or shorter stays.
Nobu Hotel Los Cabos Antigen 2 free tests per room for 3nts+
$50pp for others.
Jan 26, 2021-Mar 31, 2022 Yes, if booked by Oct 31, 2021 for travel through Mar 31, 2022. Covered up to 14 days [If booked by Oct 31, 2021 for travel through Mar 31, 2022]
Royal Solaris Los Cabos Antigen 2 free tests per room for 5nts+.
$15pp for others.
Jan 26-Onward Off-site stay is covered up to 10 days.
Food & beverage at special rate
Villa del Palmar Beach Resort Antigen $30pp for 2 guests Jan 26-Onward   Special rates available
Riviera Maya Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Akumal Bay Beach & Wellness Resort Antigen $40pp Jan 26-Onward   Special rate of $80pp [double] or $150pp [single]
BlueBay Grand Esmeralda Antigen Free for 4nts+ through Jul 31
$35pp for Aug 1-Onward
Jan 22-Onward    
Grand Velas Riviera Maya Antigen Free for 3nts or more Jan 26-Onward   Reduced rates available
Hotel Xcaret Mexico Antigen Free Jan 26-Onward   Special rate available
Kore Tulum Retreat and Spa Resort Antigen $40pp Feb 3-Onward    
Palmaia - The House of AiA Antigen Free Jan 26-Onward   Covered up to 14 days
UNICO 20°87° Hotel Riviera Maya Antigen 2 free tests per room for 3nts+
$50pp for others.
Jan 26, 2021-Mar 31, 2022 Yes, if booked by Oct 31, 2021 for travel through Mar 31, 2022. Covered up to 14 days [If booked by Oct 31, 2021 for travel through Mar 31, 2022]
Valentin Imperial Riviera Maya Antigen $33pp Jan 23-Onward   Covered up to 14 days
Saint Lucia Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Anse Chastanet Antigen Free for travel through Sep 30.
$50pp for others.
Mar 1-Onward    
BodyHoliday Saint Lucia Antigen Free Mar 26-Onward   Reduced Rates
Calabash Cove St Lucia Antigen Free for 7nts or more.
$100pp for others
Jan 26-Onward    
Jade Mountain Antigen Free for travel through Sep 30.
$50pp for others.
Mar 1-Onward    
Ladera Resort Antigen Free for 4nts or more.
$50pp for others.
Jan 26-Onward Covered for original stays of 4nts+.
3nts or less can extend at $200pp/nt.
Covered
The Landings Resort Antigen Free for new bookings made Mar 1 onward. Mar 25-Onward    
Marigot Bay Resort & Marina Antigen Free Jan 14-Onward    
Rendezvous Saint Lucia Antigen Free Mar 26-Onward   Reduced Rates
Ti Kaye and Spa Antigen Free for 3nts or more.
$25pp for others
Jan 17-Onward   Recovery room rate available
Windjammer Landing Villa Beach Resort Antigen Free for 5nts+. $50pp for others. Jan 26-Onward    
St. Maarten/St. Martin Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Divi Little Bay Beach Resort Antigen 2 Free tests for travel through Jun 30
$80pp for travel Jul 1-Onwards
Feb 18-Jun 30    
Sonesta Resorts Anitgen $65pp [guests can use resort credits] Jan 26-Onward Guests must purchase before arrival.
Visit www.sxmprotectionplan.com for more details.
Covered by SXM Protection Plan
Turks & Caicos Hotels Available Tests Price Travel Dates Incl. Insurance Provided? Extended Stay if
Positive Test Result
Details
Seven Stars Resort Turks & Caicos Antigen Free Jan 26-Onward    
The Palms and The Sands at Grace Bay Antigen $25pp Jan 26-Onward    
The Royal West Indies Resort Antigen
[Off-Site ONLY]
$50pp      
Turks & Caicos Collection [Alexandra Resort, Beach House, Blue Haven] Antigen $60pp Jan 26-Onward   Reduced rates available

Off-Site Testing

Mont St. Johns Medical Center
  • Michael's Mount, St John's, Antigua & Barbuda
  • Test Type: PCR
  • 1-268-484-2700
  • covidresults@msgmc.org
  • In-Hotel Testing? Not Available
  • PCR request form available at hospital. Bring Passport or a goverment issued ID. Tests are send to Trinidad for processing. Payment required in advance. Testing not available on weekends or holidays.
  • Processing Time: 48 Hours
  • Appointment: 7 Days Prior
Hospital Dr. Horacio Oduber
  • Dr. Horacio E. Oduber Hospital Boulevard #1
  • Test Type: PCR
  • 297-527-4000
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required. Contact Information required.
  • Processing Time: 24 hours
  • Appointment: Required
MedLab in Palm Beach
  • Noord 63, Noord, Aruba
  • Test Type: PCR
  • 297-586-1600
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required. Contact Information required.
  • Processing Time: 24 hours
  • Appointment: Not Required
Hospital Clinica San Rafael Arcangel : Liberia City
  • 100 oeste y 25 sur de la escuela Asencion Esquivel sobre calle 3, Liberia Centro
  • Test Type: Antigen
  • 506-269-0550-0
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 2-4 hours
  • Not Required
Hospital Metropolitano : Liberia City
  • Centro comercial Millenium locales 2,3 y 5, Liberia centro
  • Test Type: PCR
  • 506-252-1959-5
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-48 hours
  • Appointment: 24 hours in advance
Hospital CIMA : San Jose
  • Autopista Prospero Fernandez, San Rafael de San Jose
  • Test Type: PCR
  • 50-622-081-000
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-48 hours
  • Appointment: Not Required
Hospital La Catolica : San Jose
  • Frente a los tribunales del 2do circuito judicial, Guadalupe de San Jose
  • Test Type: PCR
  • 50-622-463-000
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-48 hours
  • Appointment: Not Required
Hospital IMG Bavaro : Punta Cana
  • Carretera Higuey-Miches esq, Punta Cana 23000
  • Test Type: PCR, Rapid, Antigen
  • 809-285-6116
  • In-Hotel Testing: Not Available
  • Patient must send copy of passport with telephone number and home address. Tourists should be tested at least 48 hours before their flight.
  • Processing Time: 72 business hours
  • Appointment: Call beforehand
Amadita Laboratorio Clinico : Punta Cana
  • Cruce de Veron, Plaza Veron Center, Local C18, Bavaro
  • Test Type: PCR, Rapid, Antigen
  • 809-682-5414
  • In-Hotel Testing: Rapid testing only.
  • PCR testing requests must be made via https://covid19.amadita.com or WhatsApp #809-682-5414
  • Processing Time: Results given at the time of test.
  • Appointment: Required, 2-3 business days in advance, via https://covid19.amadita.com
Referencia Laboratorio Clinico : Punta Cana
  • Av. Boulevard 1ro. de Noviembre, Punta Cana Village, Edif. Belanova, Punta Cana
  • Test Type: PCR, Rapid, Antigen
  • 809-959-2095
  • In-Hotel Testing: Available
  • PCR Testing: Appointments can be scheduled by phone: 1-809-200-5545 option 1 or by WhatsApp #809-221-5545. Patients without insurance must make the appointment and prepay at the office; two days later the staff will be sent-take the sample at the hotel.
  • Processing Time: 48-72 hours
  • Appointment: Required, subject to availability
Centro Medico Punta Cana : Punta Cana
  • Avenida Espana No.1, Punta Cana 23000
  • Test Type: PCR, Rapid, Antigen
  • 809-552-1506
  • In-Hotel Testing: Not Available
  • PCR testing available Mondays-Fridays, 2-5pm
  • Processing Time: 72 business hours
  • Appointment: Info not available
Centro Medico Bournigal : Puerto Plata
  • Street Antera Mota 138, Puerto Plata 57000
  • Test Type: PCR, Rapid, Antigen
  • 809-586-2342
  • In-Hotel Testing: Available
  • Passport required.
  • Processing Time: 72 business hours
  • Appointment: Required, 24 hours in advance, and request for hotel visit
Referencia Laboratorio Clinico S.A. : Puerto Plata
  • C/Antera Mota #70, Plaza Milano, Region Norte, Puerto Plata
  • Test Type: PCR, Rapid, Antigen
  • 809-261-8181
  • In-Hotel Testing: Available
  • Passport and a medical prescription required.
  • Processing Time: 72 business hours
  • Appointment: Required, 2-3 business days in advance
Microlabs Ltd. : Montego Bay
  • 15 Humber Avenue, Montego Bay, St James
  • Test Type: PCR
  • 876-952-5628
  • sars-cov-2@microlabs.limited [For general inquiries about COVID-19 testing]
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required. Testing available on Mondays, Wednesdays & Thursdays. Payment should be made via electronic transfer and where available, ABM/ATM deposit and in-branch deposits are no longer accepted. Further payment and appointment information can be found here. Insurance is not accepted.
  • Processing Time: 24-48 hours
  • Appointment: Required, at least 24 hours in advance via website here. Call before arriving for confirmation.
Laboratorio Medicos del CHOPO - Chopo La Luna : Cancun
  • Calle Av. De la luna lote 2, locales 1 y 2, 44, 77506 Cancun, Q.R
  • Test Type: PCR, Antigen
  • 55-5029-1996
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required to confirm appointment.
  • Processing Time: Results next day after 6pm
  • Appointment: Not Required
Laboratorio Medicos del CHOPO - Chopo Huayacan : Cancun
  • Avenida Huayan S/N local 4 Super Manzna 311, 77560 Cancun, Q.R
  • Test Type: PCR, Antigen
  • 55-5029-1996
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required to confirm appointment.
  • Processing Time: Results next day after 6pm
  • Appointment: Not Required
Laboratorio Medicos del CHOPO - Chopo Plaza Comalcalco : Cancun
  • Av. Comalcalco Manzana 97, Lote b-01, Zona Industrial, 77500 Cancun, Q.R
  • Test Type: PCR, Antigen
  • 800-002-4676
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required to confirm appointment.
  • Processing Time: Results next day after 6pm
  • Appointment: Not Required
Laboratorio Limed : Cancun
  • Aveninda Nader 21 Supermanzana 2A, Cancun, Quintana Roo 77500
  • Test Type: PCR, Antigen
  • 52-998-842-399/8-84-10-66
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required to confirm appointment. Open from 7am-6pm.
  • Processing Time: Within 24 hours
  • Appointment: Required
Laclicsa Cancun : Cancun
  • Av. Xpuhil Sur, Lte. 26, Mza. 2, Supermanzana 19 entre Av. Nichupte y Calle Crater
  • Test Type: PCR, Antigen
  • 998-884-4839, 998-980-0300, 998-892-8031; WhatsApp #9998-945706
  • In-Hotel Testing: Available, for an extra fee
  • Passport or goverment issued ID required to confirm appointment.
  • Processing Time: Results next day after 6pm
  • Appointment: Required, same day appointment available
Amerimed Cozumel : Cozumel
  • Calle Adolfo Rosado Salas No 999 entre 85 av y 85 av .bis, C.P. 77670. Cozumel, Q. Roo, Mexico
  • Test Type: PCR, Antigen, Rapid
  • 52-987-869-5555
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required to confirm appointment.
  • Processing Time: 48 Hours
  • Appointment: Required
CMC Costamed : Cozumel
  • Calle Primera Sur No. 101, entre 50 y 50 Av. Bis Cozumel, Quintana Roo, Mexico 77640
  • Test Type: PCR, Rapid
  • Local: 987-872-9400, 987-121-1424, or 987-873-8809. International: 011-52-987-872-9400 or 52-800-900-1133. Toll Free from the U.S.: 855-301-4111
  • In-Hotel Testing: Available, for an extra fee
  • PCR Test requires Epidemiological Form, filled in with the patient's data.
  • Processing Time: 48 Hours
  • Appointment: Required
Laclicsa Playa del Carmen : Riviera Maya
  • Carr. Federal, MZ 285, LT 7, entre 27 y 23, Edificio Progreso, Col. Ejido Sur, Playa del Carmen, Quintana Roo, Mexico 77712, Av. 30 Nte esquina 6 Bis Lote 171, Centro, 77710
  • Test Type: PCR, Antigen
  • 52-984-803-0345, 984-980-0686
  • In-Hotel Testing: Available, for an extra fee
  • Passport or goverment issued ID required to confirm appointment. Open from 7am-2pm.
  • Processing Time: Results next day after 6pm
  • Appointment: Required, same day appointment available
Costamed Tulum : Riviera Maya
  • Calle 3 Sur s/n, Lote 8, Villa Tulum, C.P. 77760. Tulum, Quintana Roo, Mexico
  • Test Type: PCR, Rapid
  • 984-124-0830, 984-229-4353; International: 011-52-984-124-0830
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required to confirm appointment.
  • Processing Time: 24-74 hours
  • Appointment: Required
Laclicsa Isla Mujeres : Isla Mujeres
  • Avenida Rueda Medina, Canotal, Isla Mujeres, Quintana Roo 77400, Mexico
  • Test Type: PCR, Antigen
  • 52-998-888-0095
  • In-Hotel Testing: Available, for an extra fee
  • Passport or goverment issued ID required to confirm appointment.
  • Processing Time: Results next day after 6pm
  • Appointment: Required, same day appointment available
Hospital CMQ : Puerto Vallarta
  • Hospital CMQ
  • Test Type: PCR, Antigen
  • 52-322-223-1919
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required. Contact Information required.
  • Processing Time: 48 hours
  • Appointment: Required
Hospitales JOYA Antes San Javier : Puerto Vallarta
  • Hospitales JOYA antes San Javier
  • Test Type: PCR, Antigen
  • tel:52-322-226-1010
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required. Contact Information required.
  • Processing Time: 48 hours
  • Appointment: Required
Laboratorios CDI Grupo Diagnostik : Puerto Vallarta
  • Laboratorios CDI grupo Diagnostik
  • Test Type: PCR, Antigen
  • 52-322-223-0656
  • In-Hotel Testing: Available with a written authorization by the premises ownership, for an extra fee
  • Passport or goverment issued ID required. Contact Information required.
  • Processing Time: 48 hours
  • Appointment: Required
Laboratorios Cilva Vallarta : Puerto Vallarta
  • Laboratorios Cilva Vallarta
  • Test Type: PCR, Antigen
  • 52-322-224-4287
  • In-Hotel Testing: Available with a written authorization by the premises ownership, for an extra fee
  • Passport or goverment issued ID required. Contact Information required.
  • Processing Time: 48 hours
  • Appointment: Required
Hospiten San Lucas : Los Cabos
  • Carretera Transpeninsular KM 0,5 Condominio Maestro Plaza San Lucas Col, El Tezal
  • Test Type: PCR
  • 624-145-6000
  • In-Hotel Testing: Available for Rapid Tests only
  • Passport or goverment issued ID required.
  • Processing Time: 48-72 hours
  • Appointment: Required, at least 24 hours in advance. Same day testing dependent on availability.
Hospiten San Jose : Los Cabos
  • Paseo de las Misiones s/n, 23400 San Jose del Cabo, Mexico
  • Test Type: PCR
  • 624-105-8550
  • In-Hotel Testing: Available for Rapid Tests only
  • Passport or goverment issued ID required.
  • Processing Time: 48-72 hours
  • Appointment: Required, at least 24 hours in advance. Same day testing dependent on availability.
Blue Net : Los Cabos
  • Carretera Transpeninsular s/n Plaza Del Cabo, Campo de Golf Fonatur, 23405 San Jose del Cabo, B.C.S
  • Test Type: PCR
  • 624-105-2328
  • In-Hotel Testing: Available, for an extra fee
  • Passport or goverment issued ID required.
  • Processing Time: 24-48 hours
  • Appointment: Required, at least 24 hours but if they have space same day, they can do it
Centro Medico Paitilla : Panama City
  • Calle 53, Marbella y Avenida Balboa, ciudad de Panama
  • Test Type: PCR, Antigen, Nasopharyngeal Hisopad, Molecular Testing
  • 507-208-8400
  • In-Hotel Testing: Info not available
  • Info not available
  • Processing Time: 24-48 hours
  • Appointment: Required
Laboratorios Vidatec : Panama City
  • Calle 64 Este, ciudad de Panama
  • Test Type: PCR, Antigen, Nasopharyngeal Hisopad, Molecular Testing
  • 507-226-1533
  • In-Hotel Testing: Info not available
  • Info not available
  • Processing Time: 24-48 hours
  • Appointment: Required
Gros Islet Poly Clinic
  • Massade, Gros Islet, St. Lucia
  • Test Type: PCR, Antigen
  • 1-758-450-8118
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-72 hours
  • Appointment: Not Required. Call before arriving for confirmation of availability.
La Clery Respiratory Clinic
  • Castries, St. Lucia
  • Test Type: PCR
  • 1-758-452-4303
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-72 hours
  • Appointment: Not Required. Call before arriving for confirmation of availability.
Victoria Hospital
  • Hospital Rd, Castries St Lucia
  • Test Type: PCR
  • 1-758-452-2421
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-72 hours
  • Appointment: Not Required. Call before arriving for confirmation of availability.
Soufriere Hospital
  • W Quinlan St, St Lucia
  • Test Type: PCR
  • 1-758-459-7258
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-72 hours
  • Appointment: Not Required. Call before arriving for confirmation of availability.
Dennery Hospital
  • Dennery, St. Lucia
  • Test Type: PCR
  • 1-758-453-3310
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-72 hours
  • Appointment: Not Required. Call before arriving for confirmation of availability.
V Fort Wellness Center
  • Calvary Hill, Vieux Fort, St. Lucia
  • Test Type: PCR
  • 1-758-454-6337
  • In-Hotel Testing: Not Available
  • Passport or goverment issued ID required.
  • Processing Time: 24-72 hours
  • Appointment: Not Required. Call before arriving for confirmation of availability.
Mullet Bay Clinic
  • Next-Sonesta Maho Amazon Road 6A, Maho Reef, P.O. Box 964
  • Test Type: PCR, Antigen
  • 1-721-545-4280
  • In-Hotel Testing: Not Available
  • Testing available Monday-Friday, 8am-11:30am
  • Processing Time: 24 hours
  • Appointment: Not Required
Orange Grove Laboratory
  • Orange Grove complex, Cole bay
  • Test Type: PCR
  • 1-721-544-1038/1036
  • In-Hotel Testing: Not Available
  • Testing available Monday-Friday, 9am-1pm
  • Processing Time: 24 hours
  • Appointment: Required

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