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Travel Update

Travel Update

Situation and Action [S&A]

To quickly find your travel situation and the actions that should be taken, please see the below list. For more information and details on procedures, please review the Q&A below.

S: I'm scheduled to travel on a Vacation Express exclusive, non-stop flight after June 1.

A: Please see the VE Exclusive, Non-Stops tab for more information.

S: I am scheduled to travel by July 31 on commercial air or on a hotel-only booking.

A: As destinations and hotels continue to extend their closed dates, there is still a lot of uncertainty as to when travel will resume. Due to the ever-changing nature of the situation, we highly recommend you cancel or reschedule your vacation at this time. Although your flight, destination or hotel may currently show as operating or open, between today and your scheduled travel dates the likelihood of this changing is extremely high. Also, to ensure the health and safety of everyone, service levels at hotels may not be what you are accustomed to under normal circumstances. We believe you will have a more optimal experience at a later date. To help you make your decision easier, we have included options to reschedule or cancel your upcoming reservation below.

To reschedule your reservation, please call our Contact Center at 1-800-309-4717 Monday-Sunday between 9:00am - 6:00pm ET.

To cancel your reservation, you have a few options:

  • To receive a voucher for the full amount paid for your hotel portion and your ticket number(s) for your commercial air (if applicable), you can cancel your booking online. Your voucher will be issued in approximately seven days. If your reservation includes a non-refundable rate, Vacation Express will make every effort possible to issue you a voucher, but it does remain at the hotel’s discretion.
  • To receive a voucher for the non-refundable deposit (in most cases $100 per person), a refund in the form of original payment for any additional payments and your ticket numbers(s) for your commercial air (if applicable), please email cancelsked@vacationexpress.com with your booking number and departure date in subject line. In order to process your email as quickly as possible, please do not add additional comments or questions as this will delay the processing of your cancellation. The team handling these cancellations is unable to answer questions related to your booking. Your voucher will be issued in approximately seven days. Credit card refunds are issued in approximately 15 days.

S: I have a group and want to make a change or cancel.

A: If it is part of an Express Group, the above policies and procedures apply. If it is a contracted group, please contact your Groups Specialist for more information.

PLEASE NOTE: Since circumstances change frequently, new policies and procedures are only effective the date they are implemented. Any changes made prior to this date will not be adjusted.

New Policies  

A: New hotel-only and hotel and commercial air bookings for travel through December 19, 2020 that were made in recent weeks already show a 15 day prior to departure final payment due date. For bookings made prior to that reflecting a 45 day prior due date, we are automatically extending your final payment due date to 15 days prior to departure. Even though you may still receive an automatic cancellation notice, note that internally, your reservation will not be cancelled and will be adjusted to reflect the new due date 15 days prior.

Hotel-only and hotel and commercial air bookings with departures from December 20, 2020 forward will have a final payment due date of 21 days prior to departure.

Final payment due date for Vacation Express exclusive, non-stop flights is 45 days prior to departure.

In addition to the reduced final payment date, the 100% cancellation has been changed to match your final payment terms. Non-refundable hotel rates and scheduled air penalties will follow specific resort and airline policies.

Terms for groups may vary. Express Groups follow the terms as outlined above. For Contracted Groups, please contact your VE Groups Specialist for more details.

A: No, you cannot. Policies apply effective the date they are implemented and are not applicable to bookings that were changed or cancelled prior.

Cancellations

A: After logging in select Cancel under the Options tab to cancel your reservation. This will send a request to our Operations Department. It may take up to 72 hours to process the cancellation however you may consider it cancelled once you select cancel. You will receive a cancellation invoice showing the details as to any remaining value of your cancelled booking. Please note that in all cases it is the agents or traveler's responsibility to obtain their future travel credit from the commercial air carrier if applicable.

A: If you would like to cancel your trip with your insurance, please call our Contact Center to process your cancellation. There are two possibilities:

  • If you are using your travel protection to cancel or reschedule your booking, the regular terms as per that policy apply and you will not be refunded for your insurance because you have used the plan. Details for the insurance plan you purchased are listed on the Vacation Express website.
  • If you did not use your insurance and are cancelling for travel through June 30, we will refund the cost of the insurance through a future travel voucher.

A: You have a few options:

  • If you are traveling through July 31, cancel your booking online and receive a future travel voucher.
  • Call into our Contact Center and change your hotel to another hotel that is open. Please note: If the cost of the hotel is more than your current hotel, you are responsible for the balance. If it is less your package price will decrease.
  • If you would like to cancel using the insurance you purchased, you will need to call the Contact Center to complete the cancellation.
  • Hotel closure does not qualify you for a cash refund.

A: You have a few options:

  • If your travel date is prior to June 26, you can change your hotel to another one that is available for your travel dates. Please refer to the Q&A above for specific instructions. For June changes or cancellations please see the Situation & Action on the Travel Updates tab that applies to all June travelers.
  • If your travel dates are between June 26 – November 30, your booking will automatically be honored at Royalton Riviera Cancun in a similar room category at no additional cost to you. No further action is required. Your booking will be updated, based on travel date, and a new invoice will be emailed to you.
  • If your booking included one of Vacation Express' exclusive, non-stop flights for travel through August 15, 2020, please visit the VE Exclusive, Non-Stops tab.

A: If you no show for your vacation, you will not receive a credit or a refund for any portion of your package.

A: We're making every effort possible to get a voucher or refund for you, but it does remain at the hotel's discretion. To cancel your booking, please see the S&A above to find out who to reach out to.

A: In order to change or cancel your booking, you must have paid in full for the air portion of the booking to be eligible for any change or cancellation.

A: No, because with RDP Vacation Express already purchased the air portion of your package with the understanding that you would either complete the payments or lose your deposit. There are two options if you want to cancel with RDP:

  • You can pay for the airline portion of the package in full by calling the Contact Center and receive the airline ticket number for future travel through the airline.
  • Cancel the complete package, lose the RDP deposit and your airline ticket will have no value.

Rescheduling Travel

A: A Vacation Express future travel voucher is an e-voucher that will be emailed to you approximately 7 days after you cancelled your booking. Vouchers issued between March 10 – May 31, 2020 are valid for travel until December 31, 2022 and can be used for a deposit on your next trip.

A: It is up to each of the travelers, but at least one name on the reservation must stay the same. There are no penalties or change fees to replace other names on the voucher.

A: If you don't use the full value of the voucher the balance will not be refunded, but you can upgrade your hotel or room category to maximize the value of your voucher. Since it is valid until December 2022, you can use the balance for a trip at a later time.

A: It's just two easy steps to redeem your voucher:

  1. Make your booking online or call our Contact Center. Your voucher is valid for any hotel-only booking or package including airfare.
    • If your booking includes commercial airfare, please make your booking Monday-Friday as airfare must be ticketed the same day.
    • If your booking is hotel-only or includes a Vacation Express exclusive, non-stop flight, you may book any day.

  2. After you book, email paywithvoucher@vacationexpress.com with your new booking number and original booking number to apply payment.
You must email your booking number and voucher no later than 5:00pm ET Monday-Friday to ensure voucher payment is processed to secure your booking. If your voucher does not cover the deposit amount of the new booking the balance must be paid immediately in order for the booking not to cancel.

A: IIf you previously received a future travel voucher that is set to expire between April 15-June 30, we will extend your voucher validity an additional 6 months from the date it was set to expire.

A: No. PPP+ is only available for hotel only bookings, but not for new air-inclusive bookings for travel before September 1, 2020. PPP+ is not available for Traditional Group bookings and Custom Link bookings.

A: We currently only have our PPP+ insurance plan available for hotel only bookings for travel through August 31, 2020. For air-inclusive bookings we have the PPP and VPI insurance options. PPP+ is available for air-inclusive packages for travel starting September 1, 2020.

A: Under normal circumstances Vacation Express would assist you with booking the new package, even though it is time consuming for us. Under current circumstances, with the hold times the airlines have and with our Air Department extremely busy, we do not have the ability to handle that for you and ask that you rebook the airline ticket with the airline directly.

A: If you have paid in full, your package is non-refundable. You can reschedule your trip and transfer your balance with no Vacation Express change fee to another date. Airline change fees may still apply and are dependent on the specific airline's terms at time of rebooking. Please see the airline's website for most up to date information. To reschedule please call our Contact Center.

A: Make sure you have carefully reviewed the hotel's guidelines for rebooking. Once you have, make a new reservation via the contact center ONLY (you are required to book through the contact center, at 1.800.309.4717). Advise them that you are rebooking a cancelled reservation. Once your new booking is made, it may take up to 72 business hours to update your new booking with the discounted rate.

Other Information

A: Yes. Effective March 24, we have adjusted our hours to 9:00am-6:00pm EDT.

A: Most hotels offer the same rates, but there are some that offer slightly lower rates for bookings with airfare. Unfortunately, at the moment you have to book hotel only on our website and then rebook your airfare with the airline directly. In the next few months, we will return to our regular ways of handing this (see previous question and answer), but for now this is the best we can do.

A: Final payment is due 45 days prior to departure for any Vacation Express exclusive, non-stop flights. Once full payment has been received your package is non-refundable.

A: You have a few options:

  • You have received an email with a form to select the option you prefer, which includes $50 per person bonus future travel credit. Failure to submit the form or to make final payment 45 days prior to your trip will result in the cancellation of your booking and your deposit will be non-refundable. Please make sure to check your spam folder frequently for any missed messages. If you do not have the email you can find the form here.
  • You can continue with your trip as planned. Your final payment will be due 45 days prior to departure. Please note, full payment is non-refundable if you opt to continue with your planned travel. Failure to pay in full at the final payment due date will result in the loss of any payment made on the booking.

A: You have a few options:

  • Call into our Contact Center and change your hotel to another hotel that is open. Please note: If the cost of the hotel is more than your current hotel, you are responsible for the balance. If it is less your package price will decrease.
  • If your package includes a Vacation Express exclusive non-stop flight for travel through August 15, 2020, you can cancel your reservation and receive a future travel credit plus a bonus $50 per person credit by using the form found here. You can use this future travel credit through December 31, 2022.
  • If you would like to cancel using the insurance you purchased, you will need to call the Contact Center to complete the cancellation.
  • Hotel closure does not qualify you for a cash refund.

A: You have a few options:

  • If your travel date is prior to June 26, you can change your hotel to another one that is available for your travel dates. Please refer to the Q&A above for specific instructions. For June changes or cancellations please see the Situation & Action on the Travel Updates tab that applies to all June travelers.
  • If your travel dates are between June 26 – November 30, your booking will automatically be honored at Royalton Riviera Cancun in a similar room category at no additional cost to you. No further action is required. Your booking will be updated, based on travel date, and a new invoice will be emailed to you.
  • If your booking included one of Vacation Express' exclusive, non-stop flights for travel through August 15, 2020, you can cancel your reservation and receive a future travel voucher. Please refer to the Q&A above for specific instructions.

Destination Updates

Both hotels and destinations continue to adjust their opening dates, so be sure to check the Hotel Updates tab for the most up-to-date information regarding your hotel.

DESTINATION OPEN DATE DETAILS
Antigua 6/1/2020 Arriving guests may present a valid medical certificate with negative COVID-19 test results from the last 48hrs. If they have not been tested and do not want to pay for one on arrival they are permitted entry but must self quaratine at their hotel.
Aruba 7/1/2020  
Bahamas TBD No official reopening date has been announced.
Cancun 6/8/2020 Tentatively opening to arrivals on June 8.
Costa Rica 6/15/2020  
Cozumel 6/8/2020 Tentatively opening to arrivals on June 8.
Dominican Republic 7/5/2020  
Grenada TBD No official reopening date has been announced, but tentatively allowing arrivals in July.
Jamaica 6/15/2020 Tentatively opening to arrivals on June 15. Any arrivals prior are subject to a 14-day quarantine.
Los Cabos TBD  
Panama TBD  
Puerto Vallarta/Riviera Nayarit 6/8/2020 Tentatively opening to arrivals on June 8.
Riviera Maya 6/8/2020 Tentatively opening to arrivals on June 8.
Saint Martin/Sint Maarten TBD No official reopening date has been announced.
Saint Lucia 6/4/2020 Tentatively opening to arrivals on June 4 with restrictions. Arriving guests must present a valid medical certificate with negative COVID-19 test results from the last 48hrs. Upon arrival all travelers must continue the use of face masks and physical distancing.
St. Thomas 6/4/2020  
Turks & Caicos 6/15/2020 Tentatively opening to arrivals on June 15.

Hotel Updates

Both hotels and destinations continue to adjust their opening dates, so be sure to check the Destination Updates tab for the most up-to-date information regarding our destinations.

Antigua

HOTEL OPEN DATE
Blue Waters 6/1/2020
Carlisle Bay Resort 6/1/2020
Cocos Hotel 7/4/2020
Cocobay Resort Antigua 6/1/2020
Curtain Bluff Resort 10/24/2020
Galley Bay Antigua 10/14/2020
Keyonna Beach Hotel 7/4/2020
Ocean Point Resort & Spa 7/1/2020
Royalton Antigua Resort & Spa 6/26/2020
Starfish Jolly Beach Resort & Spa Until further notice

Aruba

HOTEL OPEN DATE
Amsterdam Manor Beach Resort 7/1/2020
Barcelo Aruba 7/1/2020
Divi Aruba All Inclusive 7/1/2020
Divi Dutch Village Beach Resort 6/16/2020
Divi Village All Inclusive Villas 6/16/2020
Eagle Aruba Resort & Casino 6/16/2020
Hilton Aruba Caribbean Resort & Casino 7/1/2020
Renaissance Marina & Ocean Suites 6/16/2020
Riu Palace Antillas 9/1/2020
Riu Palace Aruba 6/16/2020
Tamarijn Aruba All Inclusive 6/27/2020

Bahamas

HOTEL OPEN DATE
Atlantis Paradise Island 6/15/2020
British Colonial Hilton Nassau 6/1/2020
Comfort Suites Paradise Island 6/28/2020
Flamingo Bay 6/1/2020
Melia Nassau Beach 7/1/2020
Riu Palace Paradise Island 6/1/2020
Viva Wyndham Fortuna Beach 6/1/2020

Cancun | Playa Mujeres

HOTEL OPEN DATE
All Ritmo Cancun Resort & Waterpark 6/16/2020
Atelier Playa Mujeres 6/1/2020
Beach Palace 6/1/2020
Beloved Playa Mujeres 7/1/2020
Catalonia Costa Mujeres 6/1/2020
Crown Paradise Club 7/1/2020
Dreams Playa Mujeres Golf & Spa Resort 7/1/2020
Dreams Sands Cancun Resort & Spa 7/1/2020
Dreams Vista Cancun Resort & Spa 7/2/2020
Estudio Playa Mujeres 10/1/2020
Excellence Playa Mujeres 7/1/2020
Finest Playa Mujeres 8/1/2020
Flamingo Cancun 6/8/2020
Golden Parnassus Resort & Spa 6/20/2020
Grand Oasis Cancun 6/18/2020
Grand Oasis Palm 6/18/2020
Grand Palladium Costa Mujeres 7/1/2020
Grand Park Royal Cancun 7/1/2020
Grand Sens Cancun 6/18/2020
Hard Rock Cancun 6/8/2020
Hotel NYX Cancun 6/1/2020
Hyatt Zilara Cancun 7/1/2020
Hyatt Ziva Cancun 7/1/2020
Iberostar Coral Level at Selection Cancun 6/25/2020
Iberostar Selection Cancun 6/25/2020
Isla Mujeres Palace 6/1/2020
Le Blanc Spa Resort Cancun 6/8/2020
Majestic Elegance Costa Mujeres 7/1/2020
Mystique Blue Holbox 6/1/2020
Now Emerald Cancun 7/1/2020
Oasis Palm 6/18/2020
Occidental Costa Cancun 7/1/2020
Occidental Tucancun 6/1/2020
Oleo Cancun Playa 6/1/2020
Omni Cancun 7/1/2020
Panama Jack Cancun 7/1/2020
Paradisus Cancun 6/16/2020
Park Royal Golden Cancun 7/1/2020
Planet Hollywood Cancun Beach Resort and Adult Scene 12/1/2020
Playacar Palace 6/1/2020
The Pyramid at Grand Oasis Cancun 6/18/2020
Reflect Cancun 7/1/2020
Riu Caribe 6/8/2020
Riu Cancun 6/8/2020
Riu Dunamar 6/8/2020
Riu Palace Costa Mujeres 6/8/2020
Riu Palace Las Americas 6/8/2020
Riu Palace Peninsula 6/8/2020
Royalton Suites Cancun 6/26/2020
Seadust Cancun Family Resort 6/12/2020
Secrets Playa Mujeres Golf & Spa Resort 7/1/2020
Secrets The Vine Cancun 7/1/2020
Sun Palace 6/1/2020
Temptation Cancun 6/10/2020
TRS Coral 7/1/2020
Zoetry Villa Rolandia (Isla Mujeres) 6/19/2020

Costa Rica

HOTEL OPEN DATE
Arenal Springs Resort 6/30/2020
Dreams Las Mareas Costa Rica 11/1/2020
Fiesta Resort All Inclusive 6/1/2020
Planet Hollywood Beach Resort Costa Rica 6/26/2020
Riu Guanacaste 6/15/2020
Riu Palace Costa Rica 7/1/2020
Secrets Papagayo Costa Rica 7/16/2020
Tamarindo Diria Beach & Golf Resort 6/15/2020
Villas Sol Hotel & Beach Resort 6/1/2020
The Westin Golf Resort & Spa, Playa Conchal 7/1/2020

Cozumel

HOTEL OPEN DATE
Allegro Cozumel 7/1/2020
Cozumel Palace 6/1/2020
Grand Park Royal Cozumel 7/1/2020
Iberostar Cozumel 11/1/2020
Melia Cozumel 6/16/2020
Occidental Cozumel 7/1/2020
Secrets Aura Cozumel 7/1/2020
Sunscape Sabor Cozumel 7/15/2020

Dominican Republic

HOTEL OPEN DATE
Be Live Collection Canoa 7/1/2020
Be Live Collection Marien 7/1/2020
Be Live Punta Cana 7/1/2020
Be Live Punta Cana Adults Only 7/1/2020
Breathless Punta Cana 11/5/2020
Caribe Club Princess Beach Resort & Spa 6/2/2020
Catalonia Bavaro Beach Golf & Casino 7/5/2020
Catalonia Gran Dominicus 7/5/2020
Catalonia Royal Bavaro 7/5/2020
Catalonia Royal La Romana 7/5/2020
CHIC Punta Cana 6/26/2020
Coral Level at Iberostar Selection Bavaro 6/1/2020
Dreams Dominicus 7/5/2020
Dreams Macao 7/9/2020
Dreams Palm Beach 7/15/2020
Dreams Punta Cana 7/5/2020
Emotions Playa Dorada 6/15/2020
Emotions Juan Dolio 6/15/2020
Excellence El Carmen 8/28/2020
Excellence Punta Cana 8/28/2020
Family Club at Grand Bavaro Princess 7/5/2020
Gran Ventana Beach Resort 6/1/2020
Grand Bavaro Princess All Suites Resort & Spa & Casino 7/5/2020
Grand Memories Punta Cana 6/26/2020
Grand Memories Splash 6/26/2020
Grand Palladium Bavaro 7/1/2020
Grand Palladium Palace 7/1/2020
Grand Palladium Punta Cana 7/1/2020
Grand Sirenis Cocotal Beach Resort 7/15/2020
Hard Rock Punta Cana 7/5/2020
Hideaway at Royalton Punta Cana 6/26/2020
Hilton La Romana All Inclusive Resorts 7/1/2020
Hyatt Ziva and Zilara Resorts 7/1/2020
Iberostar Costa Dorada 10/1/2020
Iberostar Dominicana 7/17/2020
Iberostar Grand Bavaro 8/1/2020
Iberostar Selection Bavaro 7/17/2020
Iberostar Selection Hacienda Dominicus 8/1/2020
Le Sivory Punta Cana 6/22/2020
Lopesan Costa Bavaro & Adults Section 6/1/2020
Majestic Colonial Punta Cana 7/1/2020
Majestic Elegance Punta Cana 7/1/2020
Majestic Mirage Punta Cana 7/1/2020
Melia Caribe Beach 7/5/2020
Melia Punta Cana Beach 7/5/2020
Ocean Blue & Sand Resort 7/5/2020
Ocean El Faro 7/5/2020
Nickelodeon Hotels & Resorts Punta Cana 6/1/2020
Now Larimar Punta Cana 10/22/2020
Now Onyx Punta Cana 7/16/2020
Paradisus Palma Real 7/5/2020
Paradisus Punta Cana 7/5/2020
Punta Cana Princess All Suites Resort 7/5/2020
Princess Family Club Bavaro 7/5/2020
Riu Bambu 7/1/2020
Riu Naiboa 7/1/2020
Riu Republica 7/1/2020
Riu Palace Bavaro 7/1/2020
Riu Palace Macao 11/1/2020
Riu Palace Punta Cana 7/1/2020
Royalton Punta Cana 6/26/2020
Royalton Bavaro 6/26/2020
Sanctuary Cap Cana 7/1/2020
Secrets Cap Cana Resort & Spa 7/10/2020
Secrets Royal Beach Punta Cana 7/15/2020
Sunscape Puerto Plata 11/4/2020
The Grand Reserve at Paradisus Palama Real 7/5/2020
The Reserve at Paradisus Palma Real 7/5/2020
The Reserve at Paradisus Punta Cana 7/5/2020
Tropical Princess Beach Resort & Spa 12/23/2020
TRS Cap Cana Hotel 7/1/2020
TRS Turquesa 7/1/2020
VH Atmosphere, Adult Only Resort and Beach Club 6/1/2020
VH Gran Ventana Beach Resort 6/1/2020
Vista Sol Punta Cana 7/1/2020
Viva Wyndham Dominicus Beach 11/1/2020
Viva Wyndham Dominicus Palace 11/1/2020
Viva Wyndham Tangerine 11/1/2020
Viva Wyndham V Heavens 11/2/2020
Zoetry Agua Punta Cana 7/17/2020

Grenada

HOTEL OPEN DATE
Royalton Grenada 6/26/2020

Jamaica

HOTEL OPEN DATE
Azul Beach Resort Negril by Karisma 6/1/2020
Breathless Montego Bay Resort & Spa 7/1/2020
Club Ambiance 12/31/2020
Club Mobay 6/1/2020
Coco La Palm 7/15/2020
Couples Negril 6/1/2020
Couples Sans Souci 6/1/2020
Couples Swept Away 6/1/2020
Couples Tower Isle 6/1/2020
Deja Resort 6/1/2020
Excellence Oyster Bay 8/28/2020
Fun Holiday 6/1/2020
Grand Lido Negril 6/26/2020
Grand Palladium Jamaica 7/1/2020
Grand Palladium Lady Hamilton 7/1/2020
Hedonism II 10/1/2020
Hideaway At Royalton Negril 6/26/2020
Hilton Rose Hall Resort & Spa 7/1/2020
Holiday Inn Montego Bay 6/1/2020
Hyatt Zilara Rose Hall Jamaica 7/1/2020
Hyatt Ziva Rose Hall Jamaica 7/1/2020
Iberostar Grand Rose Hall 8/1/2020
Iberostar Rose Hall Beach 7/2/2020
Iberostar Selection Rose Hall Suites 7/2/2020
Jewel Grande Montego Bay Resort & Spa 7/1/2020
Jewel Paradise Cove Beach Resort & Spa 7/1/2020
Legends Hotel 7/1/2020
Melia Braco Village 7/1/2020
Moon Palace Jamaica Grande 6/1/2020
Ocean Coral Spring 6/22/2020
Ocean Eden Spring 6/22/2020
Riu Montego Bay 12/15/2020
Riu Negril 7/1/2020
Riu Ocho Rios 7/1/2020
Riu Palace Jamaica 11/1/2020
Riu Palace Tropical Bay 7/1/2020
Riu Reggae 7/1/2020
Rondel Village 6/1/2020
Royal Decameron Club Caribbean 7/1/2020
Royalton Blue Waters 6/26/2020
Royalton Negril 6/26/2020
Royalton White Sands 6/26/2020
Samsara Cliff Hotel 7/1/2020
Sandy Haven 7/1/2020
SeaGarden Beach Resort 12/15/2020
Secrets St. James Montego Bay 9/30/2020
Secrets Wild Orchid Montego Bay 7/26/2020
Sunscape Cove Montego Bay 7/1/2020
Sunscape Splash Montego Bay 7/1/2020
Sunset at the Palms 7/1/2020
Zoetry Montego Bay Jamaica 10/1/2020

Los Cabos

HOTEL OPEN DATE
Barcelo Gran Faro Los Cabos 6/1/2020
Breathless Cabo San Lucas 7/1/2020
Dreams Los Cabos Suites Golf Resort & Spa 7/1/2020
Hard Rock Hotel Los Cabos 6/15/2020
Holiday Inn Los Cabos 7/1/2020
Hyatt Ziva Los Cabos 7/1/2020
Le Blanc Spa Resort Los Cabos 7/1/2020
Marquis Los Cabos Resort & Spa 6/8/2020
Nobu Hotel Los Cabos 7/1/2020
Paradisus Los Cabos 6/16/2020
Pueblo Bonito Los Cabos Beach Resort 6/1/2020
Pueblo Bonito Pacifica Golf & Spa Resort 6/15/2020
Reflect Los Cabos 7/1/2020
Riu Palace Baja California 11/1/2020
Riu Palace Cabo San Lucas 7/1/2020
Riu Santa Fe 6/8/2020
Royal Decameron Los Cabos 7/1/2020
Royal Solaris Los Cabos 6/20/2020
Sandos Finisterra Los Cabos 7/1/2020
Secrets Puerto Los Cabos 7/1/2020
Villa Del Palmar Beach Resort & Spa Los Cabos 6/1/2020

Panama

HOTEL OPEN DATE
Dreams Playa Bonita Panama 7/1/2020
Riu Playa Blanca 7/1/2020

Puerto Vallarta

HOTEL OPEN DATE
Barcelo Puerto Vallarta 7/1/2020
Dreams Villamagna Nuevo Vallarta 7/1/2020
Grand Palladium Vallarta Resort & Spa 7/1/2020
Grand Park Royal Puerto Vallarta 7/1/2020
Hard Rock Hotel Vallarta 6/15/2020
Hilton Puerto Vallarta Resort 7/1/2020
Hyatt Ziva Puerto Vallarta 7/1/2020
Iberostar Playa Mita 7/2/2020
Marival Armony Resort & Suites 7/1/2020
Marival Distinct Luxury Residences 7/1/2020
Marival Emotions Resort & Suites 6/15/2020
Now Amber Puerto Vallarta 7/1/2020
Occidental Nuevo Vallarta 7/1/2020
Riu Jalisco 7/1/2020
Riu Palace Pacifico 7/1/2020
Riu Vallarta 6/8/2020
Secrets Vallarta Bay 7/1/2020
Sunscape Puerto Vallarta 6/25/2020

Riviera Maya

HOTEL OPEN DATE
Akumal Bay Beach & Wellness Resort 6/1/2020
Azul Beach Resort Riviera Cancun 6/1/2020
Barcelo Maya Beach & Caribe 7/1/2020
Barcelo Maya Colonial & Tropical 7/1/2020
BlueBay Grand Esmeralda 7/1/2020
Barcelo Maya Riviera Adults Only 7/1/2020
Breathless Riviera Cancun Resort & Spa 7/3/2020
Catalonia Playa Maroma 6/1/2020
Catalonia Riviera Maya & Yucatan Beach 6/1/2020
Catalonia Royal Tulum 6/1/2020
Desire Riviera Maya Pearl Resort 6/1/2020
Desire Riviera Maya Resort 6/1/2020
Dreams Puerto Aventuras Resort & Spa 7/1/2020
Dreams Riviera Cancun Resort & Spa 7/1/2020
Dreams Tulum Resort & Spa 7/1/2020
El Dorado Casitas Royal 6/1/2020
El Dorado Royale Riviera Maya 6/1/2020
El Dorado Seaside Suites Riviera Maya 6/1/2020
El Dorado Maroma Riviera Maya 6/1/2020
El Dorado Casitas Royale Riviera Maya 6/1/2020
Excellence Riviera Cancun 7/1/2020
Generations Riviera Maya 6/1/2020
The Grand Moon Palace 6/8/2020
Grand Palladium Colonial Resort & Spa 7/1/2020
Grand Palladium Kanteneh Resort & Spa 7/1/2020
Grand Palladium White Sands Resort & Spa 7/1/2020
Grand Riviera Princess 6/2/2020
Grand Sirenis Riviera Maya Resort & Spa 7/15/2020
Hard Rock Hotel Riviera Maya 6/8/2020
Hideaway at Royalton Riviera Cancun 6/26/2020
Hilton Playa del Carmen 7/1/2020
Hotel Marina El Cid Spa & Beach Resort 6/20/2020
Hotel Xcaret Mexico 6/16/2020
Iberostar Selection Paraiso Maya 6/25/2020
Iberostar Paraiso Del Mar 6/25/2020
Iberostar Quetzal 6/25/2020
Iberostar Tucan 6/25/2020
Iberostar Paraiso Beach 6/25/2020
Iberostar Selection Paraiso Lindo 6/25/2020
Iberostar Grand Hotel Paraiso 8/1/2020
Kore Tulum 6/20/2020
Moon Palace Cancun 6/8/2020
Now Jade Riviera Cancun 7/7/2020
Now Natura Riviera Cancun 7/1/2020
Now Sapphire Riviera Cancun 6/15/2020
Occidental at Xcaret Destination 7/1/2020
Ocean Coral & Turquesa 7/1/2020
Ocean Maya Royal 7/1/2020
Ocean Riviera Paradise 7/1/2020
Panama Jack Playa del Carmen 7/1/2020
Paradisus Playa del Carmen La Esmeralda 6/16/2020
Paradisus Playa del Carmen La Perla 6/16/2020
Platinum Yucatan Princess All Suites Resort & Spa 6/2/2020
Princess Family Club at Grand Riviera Princess 6/2/2020
The Reef 28 Playa Del Carmen 6/15/2020
Reef Coco Beach Resort 6/1/2020
The Reef Playacar 6/15/2020
Riu Lupita 6/8/2020
Riu Palace Mexico 6/8/2020
Riu Palace Riviera Maya 6/8/2020
Riu Playacar 6/8/2020
Riu Tequila 6/8/2020
Riu Yucatan 6/8/2020
Royalton Riviera Cancun 6/26/2020
Sandos Caracol 7/1/2020
Sandos Playacar 7/1/2020
Secrets Maroma 7/14/2020
Secrets Akumal Riviera Maya 7/1/2020
Secrets Capri Riviera Cancun 7/1/2020
Secrets Maroma Beach Riviera Cancun 7/1/2020
Sunscape Akumal Riviera Maya 7/1/2020
TRS Yucatan Hotel 7/1/2020
UNICO 20°87° Hotel Riviera Maya 6/8/2020
Valentin Imperial Maya 7/1/2020
Ventus at Marina El Cid Spa & Beach Resort 6/20/2020
Viva Wyndham Azteca 11/1/2020
Viva Wyndham Maya 7/1/2020
Zoëtry Paraiso de la Bonita Riviera Maya 10/1/2020

Saint Lucia

HOTEL OPEN DATE
BodyHoliday & Rendezvous 7/1/2020
Calabash Cove Resort & Spa 8/1/2020
Coconut Bay Beach Resort & Spa 8/1/2020
Hideaway at Royalton Saint Lucia 6/26/2020
Marigot Bay 7/1/2020
Mystique Royal Saint Lucia 6/1/2020
Royalton Saint Lucia 6/26/2020
Serenity at Coconut Bay Beach Resort & Spa 8/1/2020
St. James Club Morgan Bay 6/15/2020
Starfish Saint Lucia 6/1/2020
The Landings 6/27/2020
Windjammer Landing 6/1/2020

St. Maarteen/Martin

HOTEL OPEN DATE
Divi Little Bay Beach Resort 6/1/2020
Esmeralda Resort 6/1/2020
Hotel La Plantation 6/1/2020
Oyster Bay Beach Resort 6/3/2020
Palm Court 6/1/2020
Secrets St. Martin Resort and Spa 7/15/2020
Sonesta Maho Beach Resort 7/1/2020
Sonesta Ocean Point 7/1/2020

St. Thomas

HOTEL OPEN DATE
Bolongo Bay Beach Resort 7/1/2020

Turks & Caicos

HOTEL OPEN DATE
Beach House 6/1/2020
Bianca Sands on Grace Bay 6/1/2020
Blue Haven Resort Turks & Caicos 6/1/2020
Point Grace Resort and Spa 6/1/2020
Seven Stars Resort Turks & Caicos 6/1/2020
The Alexandra 6/1/2020
The Palms Turks & Caicos 6/19/2020
The Sands at Grace Bay 6/1/2020
West Bay Club 6/1/2020

New Safety Procedures

Below you will find the health and safety policies and procedures provided by some hotels and destinations. In order to comply with new guidelines related to COVID-19 and social distancing, hotel services may vary. We will continue to update this list so check back often for updates. Also check the Destination Updates and Hotel Updates tabs for the most up-to-date information on hotel and destination opening dates.

Destinations

Hotel Chains

Dominican Republic Hotels

Jamaica Hotels

Mexico Hotels


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