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Travel Update

Travel Update

Situation and Action [S&A]

To quickly find your travel situation and the actions that should be taken, please see the below list. For more information and details on procedures, please review the Q&A below.

Please note: Due to last minute changes in regards to entry requirements for the Dominican Republic, Vacation Express is waiving any VE change fees for departures through August 10, 2020. Airline and hotel change fees, penalties and charges may apply. Effective August 11, 2020 regular change and cancellation policies will apply.

S: I am scheduled to travel by December 15, 2020 on commercial air or on a hotel-only booking and I would like to change my hotel, change my travel dates or cancel my booking. What are my options?

A: To change your hotel or change your travel dates on your reservation, please call our Contact Center at 1-800-309-4717 Monday-Sunday between 9:00am - 6:00pm ET.

Please note, any change made 7+ days prior to your original travel dates are subject to a Vacation Express change fee of $50 per person or up to $100 per room plus applicable airline/hotel/feature penalties or fees. Bookings are non-changeable within 6 or less days prior to travel. If your hotel is closed for your travel dates through December 15, 2020, you can make a one-time change to another date with no Vacation Express change fee. Additional airline fees may apply. If your hotel is open but you still wish to change your travel dates regular change fees apply, per our Terms and Conditions. Vacation Express will not charge a change fee for minor changes including minor name correction, adding passenger, change to higher-priced hotel or room category. Airline/hotel/feature penalties and charges apply.

To cancel your reservation, you can cancel online or call our Contact Center.

You can email cancelsked@vacationexpress.com with your booking number and departure date in subject line and receive a future travel voucher for the land portion of your booking and purchased insurance [if applicable] along with the ticket numbers for your commercial air [if applicable]. Any additional payments will be refunded to you in the original form of payment.

Scheduled air package and hotel-only booking cancellations made 7+ days prior to your original travel dates are subject to a Vacation Express cancellation fee of $100 per person plus applicable hotel/feature penalties. Airfare is non-refundable. Cancellations made less than 7 days in advance are non-refundable.

If your hotel or destination is open but you still would like to cancel, regular cancellation fees apply, per our Terms and Conditions.

PLEASE NOTE: Since circumstances change frequently, new policies and procedures are only effective the date they are implemented. Any changes made prior to this date will not be adjusted.

New Policies  

A: New hotel-only and hotel and commercial air bookings for travel through December 18, 2020 that were made in recent weeks already show a 15 day prior to departure final payment due date. For bookings made prior to that reflecting a 45 day prior due date, we are automatically extending your final payment due date to 15 days prior to departure. Even though you may still receive an automatic cancellation notice, note that internally, your reservation will not be cancelled and will be adjusted to reflect the new due date 15 days prior.

In addition to the reduced final payment date, the 100% cancellation has been changed to match your final payment terms. Non-refundable hotel rates and scheduled air penalties will follow specific resort and airline policies.

All bookings with departures from December 19, 2020 forward will have a final payment due date of 30 days prior to departure. This includes hotel only bookings and hotel and air inclusive packages with commercial air or a Vacation Express exclusive non-stop flight.

Terms for groups may vary. Express Groups follow the terms as outlined above. For Contracted Groups, please contact your VE Groups Specialist for more details.

A: No, you cannot. Policies apply effective the date they are implemented and are not applicable to bookings that were changed or cancelled prior.

Our change fee and cancellation fee policies have changed to provide you with more flexibility. Since these terms are more favorable, they will apply to new and existing reservations.

Rescheduling Travel and Cancellations

A: After logging in select Cancel under the Options tab to cancel your reservation. This will send a request to our Operations Department. It may take up to 72 hours to process the cancellation however you may consider it cancelled once you select cancel. You will receive a cancellation invoice showing the details as to any remaining value of your cancelled booking. Please note that in all cases it is the agents or traveler's responsibility to obtain their future travel credit from the commercial air carrier if applicable.

A: If you would like to cancel your trip with your insurance, please call our Contact Center to process your cancellation. There are two possibilities:

  • If you are using your travel protection to cancel or reschedule your booking, the regular terms as per that policy apply and you will not be refunded for your insurance because you have used the plan. Details for the insurance plan you purchased are listed on the Vacation Express website.
  • If you did not use your insurance and are cancelling for travel through December 15, the unused cost of the insurance will be protected with a future travel voucher.

A: If your travel dates are between July 15 – November 30, 2020, your booking will automatically be honored at Royalton Riviera Cancun if originally booked at Planet Hollywood Beach Resort, or Hideaway at Riviera Cancun if originally booked at Planet Hollywood Adult Scene, in a similar room category at no additional cost to you. No further action is required. Your booking will be updated, based on travel date, and a new invoice will be emailed to you.

A: If you no show for your vacation, you will not receive a credit or a refund for any portion of your package.

A: We're making every effort possible to get a voucher or refund for you, but it does remain at the hotel's discretion. To cancel your booking, please see the S&A above.

A: In order to change or cancel your booking, you must have paid in full for the air portion of the booking to be eligible for any change or cancellation.

A: No, because with RDP Vacation Express already purchased the air portion of your package with the understanding that you would either complete the payments or lose your deposit. There are two options if you want to cancel with RDP:

  • You can pay for the airline portion of the package in full by calling the Contact Center and receive the airline ticket number for future travel through the airline.
  • Cancel the complete package, lose the RDP deposit and your airline ticket will have no value.

A: A Vacation Express future travel voucher is an e-voucher that will be emailed to you approximately 7 days after you cancelled your booking. Vouchers issued between March 10 – August 31, 2020 are valid for travel until December 31, 2022 and can be used for a deposit on your next trip.

A: It is up to each of the travelers, but at least one name on the reservation must stay the same. There are no penalties or change fees to replace other names on the voucher.

A: If you don't use the full value of the voucher the balance will not be refunded, but you can upgrade your hotel or room category to maximize the value of your voucher. Since it is valid until December 2022, you can use the balance for a trip at a later time.

A: It's just two easy steps to redeem your voucher:

  1. Make your booking online or call our Contact Center. Your voucher is valid for any hotel-only booking or package including airfare.
    • If your booking includes commercial airfare, please make your booking Monday-Friday as airfare must be ticketed the same day.
    • If your booking is hotel-only or includes a Vacation Express exclusive, non-stop flight, you may book any day.

  2. After you book, email paywithvoucher@vacationexpress.com with your new booking number and original booking number to apply payment.
You must email your booking number and voucher no later than 5:00pm ET Monday-Friday to ensure voucher payment is processed to secure your booking. If your voucher does not cover the deposit amount of the new booking the balance must be paid immediately in order for the booking not to cancel.

A: IIf you previously received a future travel voucher that is set to expire between April 15-June 30, we will extend your voucher validity an additional 6 months from the date it was set to expire.

A: No, insurance cannot be transferred, but a new plan can be added when you rebook. Effective July 21, 2020 Vacation Express announced new vacation protection plans. Click here for more information on the plans.

A: We currently only have our PPP+ insurance plan available for hotel only bookings for travel through August 31, 2020. For air-inclusive bookings we have the PPP and VPI insurance options. PPP+ is available for air-inclusive packages for travel starting September 1, 2020.

A: Under normal circumstances Vacation Express would assist you with booking the new package, even though it is time consuming for us. Under current circumstances, with the hold times the airlines have and with our Air Department extremely busy, we do not have the ability to handle that for you and ask that you rebook the airline ticket with the airline directly.

A: Refunds are always in the original form of payment. If you used a future travel voucher to pay for your new booking, then the refund will go back onto the voucher. Any additional payments made by credit card will be refunded to that card.

A: Make sure you have carefully reviewed the hotel's guidelines for rebooking. Resorts currently offering rescheduling promotions include AM Resorts, Grand Palladium Hotels & Resorts, The Excellence Collection, TRS Hotels and a variety of smaller hotel companies. For restrictions, blackout dates and general information about any offers please see the hotel's websites.

Read the S&A above to find the steps you need to reschedule.

A: If it is part of an Express Group, the above policies and procedures apply. If it is a contracted group, please contact your Groups Specialist for more information.

Other Information

A: Yes. Effective March 24, we have adjusted our hours to 9:00am-6:00pm EDT.

A: Most hotels offer the same rates, but there are some that offer slightly lower rates for bookings with airfare. Unfortunately, at the moment you have to book hotel only on our website and then rebook your airfare with the airline directly. In the next few months, we will return to our regular ways of handing this [see previous question and answer], but for now this is the best we can do.

Destination Updates

Both hotels and destinations continue to adjust their opening dates, so be sure to check the Hotel Updates tab for the most up-to-date information regarding your hotel. Also, visit the New Safety Procedures tab for updates on new policies destinations and hotels are implementing for your next vacation.

Antigua 6/1/20 Travelers arriving by air on or after July 9, 2020 will be required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 7 days prior to travel. Click here for more information.
Aruba 7/10/20 All arriving travelers from select states are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 72 hours prior to travel. The results must be uploaded at least 12 hours prior to their departure time. Travelers from the states considered high risk will not have the option to be tested upon arrival. Travelers from all other states in the US will have the option to take a PCR test upon arrival, at their own expense, or upload their test in the 72-hour window. For a list of high-risk states and more information on new travel requirements for Aruba please click here.
Bahamas 9/1/20 Click here for more information.
Cancun 6/8/20  
Costa Rica TBA All arriving travelers are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 48 hours prior to travel.
Cozumel 6/8/20  
Dominican Republic 7/5/20 All travelers arriving to the Dominican Republic on or after July 30, 2020 are required to have a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 5 days prior to travel. If you are unable to have a test prior to travel, rapid blood tests will be administered at the airport on arrival. If a traveler has a positive test result, they will be quarantined in an authorized location for further assessment and treatment.
Grenada TBA No official reopening date for U.S. travelers has been announced.
Jamaica 6/15/20 All travelers arriving through September 30, 2020 from any area that has been declared high risk by the government of Jamaica will require testing. Currently, the states considered high risk are Arizona, Florida, New York and Texas. Travelers from these states are required to submit a valid, negative Polymerase Chain Reaction [PCR] test no more than 10 days prior to their arrival date to VisitJamaica.com. Approval of travel to Jamaica will be dependent on the upload of the test and may take up to 48hrs. Additionally, all passengers will still be subject to health screenings and risk assessment on arrival. We urge you to visit VisitJamaica.com for more information and to fill out the mandatory Travel Authorization before arrival.
Los Cabos 6/20/20  
Panama 8/22/20  
Puerto Vallarta/Riviera Nayarit 6/8/20  
Riviera Maya 6/8/20  
Saint Martin TBA  
Sint Maarten 8/1/2020 All arriving travelers from the U.S. are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 72 hours prior to travel. Travelers are also required to complete a health declaration 72 hours prior to arrival at www.stmaartenentry.com and travel with a copy. Those who fail to provide a completed, negative test on arrival will be tested at their own expense of $125. They will quarantine at their hotel until they receive their results within 24 hours. If their test returns negative they can continue their vacation as planned. If they return positive they will be quarantined for 7 days at their own expense and then test again for $125. If test results return negative they can continue their vacation or return home. If they return negative they will quarantine for another 7 days at their own expense. Click here for more information.
Saint Lucia 6/4/20 Travelers arriving on or after July 9, 2020 will be required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 7 days prior to travel. Click here for more information.
St. Thomas 6/4/20 Travelers arriving on or after July 15, 2020 from any area that has been declared high risk by the government will be required to present a valid, negative Polymerase Chain Reaction [PCR] test result. The test can be completed no more than 5 days prior to travel. Or travelers can take a test on arrival to the airport at their own cost. Currently, the states considered high risk are Alabama, Arizona, Florida, Georgia, Idaho, Kansas, Mississippi, Nevada, South Carolina and Texas. This requirement applies to residents or individuals who have spent more than 7 days in these states. It does not apply to those with connecting flights.
Turks & Caicos 8/15/20 All arriving travelers ages 10 years and older will be required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 5 days prior to travel. Travel medical insurance will be required, and travelers must complete an online health questionnaire. Click here for details on new travel requirements.

Hotel Updates

Both hotels and destinations continue to adjust their opening dates, so be sure to check the Destination Updates tab for the most up-to-date information regarding our destinations. Also, visit the New Safety Procedures tab for updates on new policies destinations and hotels are implementing for your next vacation.


Blue Waters 10/1/2020
Carlisle Bay Resort 10/10/2020
Cocos Hotel 7/4/2020
Cocobay Resort Antigua 7/1/2020
Curtain Bluff Resort 10/24/2020
Galley Bay Antigua 10/14/2020
Keyonna Beach Hotel 8/1/2020
Ocean Point Resort & Spa 10/21/2020
Pineapple Beach Club 7/10/2020
Royalton Antigua Resort & Spa 10/29/2020
St. James's Club & Villas 10/14/2020
Starfish Halcyon Cove Antigua CLOSED
Starfish Jolly Beach Resort & Spa 8/1/2020
The Verandah Resort & Spa 11/1/2020


Amsterdam Manor Beach Resort 7/1/2020
Barcelo Aruba 7/10/2020
Divi Aruba All Inclusive 7/1/2020
Divi Dutch Village Beach Resort 7/10/2020
Divi Village All Inclusive Villas 7/10/2020
Eagle Aruba Resort & Casino 10/1/2020
Hilton Aruba Caribbean Resort & Casino 7/10/2020
Renaissance Marina & Ocean Suites 7/10/2020
Riu Palace Antillas 9/1/2020
Riu Palace Aruba 7/10/2020
Tamarijn Aruba All Inclusive 9/12/2020


The Beach at Atlantis TBA
The Coral at Atlantis TBA
The Cove at Atlantis TBA
The Reef at Atlantis TBA
The Royal at Atlantis TBA
British Colonial Hilton Nassau 10/1/2020
Comfort Suites Paradise Island 7/31/2020
Flamingo Bay 8/5/2020
Melia Nassau Beach 10/1/2020
Riu Palace Paradise Island 8/31/2020
Viva Wyndham Fortuna Beach 11/1/2020

Cancun | Playa Mujeres

All Ritmo Cancun Resort & Waterpark 6/16/2020
Atelier Playa Mujeres 6/1/2020
Beach Palace 7/1/2020
Beloved Playa Mujeres 8/28/2020
Catalonia Costa Mujeres 7/7/2020
Crown Paradise Club 7/1/2020
Dreams Playa Mujeres Golf & Spa Resort 7/1/2020
Dreams Sands Cancun Resort & Spa 7/1/2020
Dreams Vista Cancun Resort & Spa 7/2/2020
Estudio Playa Mujeres 7/15/2020
Excellence Playa Mujeres 7/1/2020
Finest Playa Mujeres 9/18/2020
Flamingo Cancun 6/8/2020
Golden Parnassus Resort & Spa 6/20/2020
Grand Oasis Cancun 6/29/2020
Grand Oasis Palm 7/11/2020
Grand Palladium Costa Mujeres 7/1/2020
Grand Park Royal Cancun 7/15/2020
Grand Sens Cancun 11/1/2020
Hard Rock Cancun 6/8/2020
Hotel NYX Cancun 6/1/2020
Hyatt Zilara Cancun 7/1/2020
Hyatt Ziva Cancun 7/1/2020
Iberostar Coral Level at Selection Cancun 6/25/2020
Iberostar Selection Cancun 8/11/2020
Isla Mujeres Palace 7/1/2020
Le Blanc Spa Resort Cancun 6/8/2020
Majestic Elegance Costa Mujeres 9/20/2020
Mystique Holbox by Royalton 7/15/2020
Now Emerald Cancun 10/1/2020
Oasis Palm 7/11/2020
Occidental Costa Cancun 11/1/2020
Occidental Tucancun 7/1/2020
Oleo Cancun Playa 6/1/2020
Omni Cancun 7/1/2020
Panama Jack Cancun 7/15/2020
Paradisus Cancun 10/1/2020
Park Royal Beach Cancun 7/1/2020
Planet Hollywood Cancun Beach Resort and Adult Scene 12/15/2020
Playacar Palace 7/1/2020
The Pyramid at Grand Oasis Cancun 6/29/2020
Reflect Cancun 7/1/2020
Riu Caribe 6/26/2020
Riu Cancun 6/18/2020
Riu Dunamar 7/1/2020
Riu Palace Costa Mujeres 11/1/2020
Riu Palace Las Americas 6/26/2020
Riu Palace Peninsula 6/8/2020
Royalton Suites Cancun [Royalton CHIC Suites Cancun effective Nov. 1] 10/27/2020
Seadust Cancun Family Resort 6/12/2020
Secrets Playa Mujeres Golf & Spa Resort 7/1/2020
Secrets The Vine Cancun 7/1/2020
Sun Palace 8/1/2020
Temptation Cancun 6/10/2020
TRS Coral 7/1/2020
Zoetry Villa Rolandia [Isla Mujeres] 6/19/2020

Costa Rica

Arenal Springs Resort 6/30/2020
Dreams Las Mareas Costa Rica 11/1/2020
Fiesta Resort All Inclusive 8/1/2020
Planet Hollywood Beach Resort Costa Rica 10/9/2020
Riu Guanacaste 8/1/2020
Riu Palace Costa Rica 8/1/2020
Secrets Papagayo Costa Rica 9/4/2020
Tamarindo Diria Beach & Golf Resort 11/1/2020
Villas Sol Hotel & Beach Resort 1/2/2021
The Westin Golf Resort & Spa, Playa Conchal 9/1/2020


Allegro Cozumel 12/1/2020
Cozumel Palace 7/1/2020
El Cozumeleno 10/31/2020
Grand Park Royal Cozumel 9/28/2020
Iberostar Cozumel 11/1/2020
Melia Cozumel 10/31/2020
Occidental Cozumel 11/1/2020
Secrets Aura Cozumel 7/1/2020
Sunscape Sabor Cozumel 7/15/2020

Dominican Republic

Barcelo Bavaro Beach 10/1/2020
Be Live Collection Canoa 11/1/2020
Be Live Collection Marien 11/1/2020
Be Live Punta Cana 11/1/2020
Be Live Punta Cana Adults Only 11/1/2020
Breathless Punta Cana 11/5/2020
Caribe Club Princess Beach Resort & Spa 12/23/2020
Casa Marina Beach Resort 9/1/2020
Catalonia Bavaro Beach Golf & Casino 7/5/2020
Catalonia Gran Dominicus 7/5/2020
Catalonia Royal Bavaro 7/3/2020
Catalonia Royal La Romana 7/5/2020
CHIC Punta Cana [Royalton CHIC Punta Cana Resort & Spa effective Nov. 1] 9/24/2020
Coral Level at Iberostar Selection Bavaro 7/31/2020
Dreams Dominicus La Romana 11/1/2020
Dreams Macao Punta Cana 7/9/2020
Dreams Palm Beach 8/7/2020
Dreams Punta Cana 10/2/2020
Emotions Playa Dorada 6/15/2020
Emotions Juan Dolio 6/15/2020
Excellence El Carmen 8/28/2020
Excellence Punta Cana 8/28/2020
Family Club at Grand Bavaro Princess 9/15/2020
Finest Punta Cana 12/18/2020
Gran Ventana Beach Resort 6/1/2020
Grand Bavaro Princess All Suites Resort & Spa & Casino 9/15/2020
Grand Memories Punta Cana [Royalton Splash Punta Cana Resort & Spa effective Nov. 1] 9/24/2020
Grand Memories Splash [Royalton Splash Punta Cana Resort & Spa effective Nov. 1] 9/24/2020
Grand Palladium Bavaro 10/9/2020
Grand Palladium Palace 10/9/2020
Grand Palladium Punta Cana 10/9/2020
Grand Sirenis Cocotal Beach Resort 8/15/2020
Hard Rock Punta Cana 7/5/2020
Hideaway at Royalton Punta Cana 9/24/2020
Hilton La Romana All Inclusive Resorts 10/1/2020
Hyatt Zilara Cap Cana 7/22/2020
Hyatt Ziva Cap Cana 7/22/2020
Iberostar Costa Dorada 10/1/2020
Iberostar Dominicana 7/31/2020
Iberostar Grand Bavaro 10/1/2020
Iberostar Selection Bavaro 7/31/2020
Iberostar Selection Hacienda Dominicus 9/1/2020
Le Sivory Punta Cana CLOSED
Lopesan Costa Bavaro & Adults Section 10/15/2020
Majestic Colonial Punta Cana 10/1/2020
Majestic Elegance Punta Cana 10/1/2020
Majestic Mirage Punta Cana 10/1/2020
Melia Caribe Beach 10/1/2020
Melia Punta Cana Beach 10/1/2020
Nickelodeon Hotels & Resorts Punta Cana 11/1/2020
Now Larimar Punta Cana 11/1/2020
Now Onyx Punta Cana 10/1/2020
Occidental Caribe 12/1/2020
Occidental Punta Cana 11/1/2020
Ocean Blue & Sand Resort 10/2/2020
Ocean El Faro 11/2/2020
Paradisus Palma Real 10/1/2020
Paradisus Punta Cana 10/1/2020
Punta Cana Princess All Suites Resort 9/15/2020
Riu Bambu 7/17/2020
Riu Naiboa 9/30/2020
Riu Republica 11/1/2020
Riu Palace Bavaro 7/1/2020
Riu Palace Macao 11/1/2020
Riu Palace Punta Cana 9/30/2020
Royalton Bavaro Resort & Spa 9/24/2020
Royalton Punta Cana 9/24/2020
Sanctuary Cap Cana 7/15/2020
Secrets Cap Cana Resort & Spa 7/10/2020
Secrets Royal Beach Punta Cana 10/22/2020
Sunscape Puerto Plata 11/4/2020
The Grand Reserve at Paradisus Palama Real 10/1/2020
The Reserve at Paradisus Palma Real 10/1/2020
The Reserve at Paradisus Punta Cana 10/1/2020
Tropical Princess Beach Resort & Spa 12/23/2020
TRS Cap Cana Hotel 10/30/2020
TRS Turquesa 10/9/2020
VH Atmosphere, Adult Only Resort and Beach Club 11/1/2021
VH Gran Ventana Beach Resort 11/1/2020
Vista Sol Punta Cana 11/1/2020
Viva Wyndham Dominicus Beach 11/1/2020
Viva Wyndham Dominicus Palace 11/1/2020
Viva Wyndham Tangerine 11/1/2020
Viva Wyndham V Heavens 11/2/2020
Whala! Bavaro 9/1/2020
Zoetry Agua Punta Cana 11/5/2020


Coyaba Grenada 7/1/2020
Royalton Grenada 11/1/2020


Azul Beach Resort Negril by Karisma 9/1/2020
Breathless Montego Bay Resort & Spa 10/1/2020
Club Ambiance 12/31/2020
Club Mobay 6/1/2020
Coco La Palm 7/15/2020
Couples Negril 7/1/2020
Couples Sans Souci 7/1/2020
Couples Swept Away 7/1/2020
Couples Tower Isle 7/1/2020
Deja Resort 6/15/2020
Excellence Oyster Bay 8/28/2020
Fun Holiday 6/1/2020
Grand Lido Negril 7/15/2020
Grand Palladium Jamaica 7/10/2020
Grand Palladium Lady Hamilton 7/10/2020
Hedonism II 7/1/2020
Hideaway At Royalton Negril 7/15/2020
Hilton Rose Hall Resort & Spa 7/1/2020
Holiday Inn Montego Bay 7/8/2020
Hyatt Zilara Rose Hall Jamaica 7/1/2020
Hyatt Ziva Rose Hall Jamaica 7/1/2020
Iberostar Grand Rose Hall 9/1/2020
Iberostar Rose Hall Beach 7/11/2020
Iberostar Selection Rose Hall Suites 7/2/2020
Jewel Grande Montego Bay Resort & Spa 7/1/2020
Jewel Paradise Cove Beach Resort & Spa 7/1/2020
Legends Hotel 9/1/2020
Melia Braco Village 9/1/2020
Moon Palace Jamaica Grande 7/1/2020
Ocean Coral Spring 10/1/2020
Ocean Eden Spring Fall 2020
Riu Montego Bay 12/12/2020
Riu Negril 11/1/2020
Oasis at Sunset [formerly Sunscape Splash Montego Bay] 11/15/2020
Riu Ocho Rios 6/15/2020
Riu Palace Jamaica 11/1/2020
Riu Palace Tropical Bay 7/17/2020
Riu Reggae 7/3/2020
Rondel Village 7/11/2020
Royal Decameron Club Caribbean 10/1/2020
Royalton Blue Waters 9/1/2020
Royalton Negril 7/15/2020
Royalton White Sands 9/1/2020
Samsara Cliff Hotel 11/1/2020
Sandy Haven 8/1/2020
SeaGarden Beach Resort 12/15/2020
Secrets St. James Montego Bay 8/8/2020
Secrets Wild Orchid Montego Bay 8/8/2020
Sunscape Cove Montego Bay CLOSED
Sunscape Splash Montego Bay CLOSED
Sunset at the Palms 7/9/2020
Sunset Beach Resort [formerly Sunscape Cove Montego Bay] 11/15/2020
Toby's Resort 7/1/2020
Zoetry Montego Bay Jamaica 10/1/2020

Los Cabos

Barcelo Gran Faro Los Cabos 7/15/2020
Breathless Cabo San Lucas 7/1/2020
Dreams Los Cabos Suites Golf Resort & Spa 7/1/2020
Hard Rock Hotel Los Cabos 6/15/2020
Holiday Inn Los Cabos CLOSED
Hyatt Ziva Los Cabos 9/24/2020
Le Blanc Spa Resort Los Cabos 7/1/2020
Marquis Los Cabos Resort & Spa 7/1/2020
Nobu Hotel Los Cabos 7/1/2020
Paradisus Los Cabos 8/14/2020
Pueblo Bonito Los Cabos Beach Resort 6/22/2020
Pueblo Bonito Pacifica Golf & Spa Resort 6/15/2020
Reflect Los Cabos 7/1/2020
Riu Palace Baja California 11/1/2020
Riu Palace Cabo San Lucas 6/18/2020
Riu Santa Fe 7/9/2020
Royal Decameron Los Cabos 11/1/2020
Royal Solaris Los Cabos 6/20/2020
Sandos Finisterra Los Cabos 7/1/2020
Secrets Puerto Los Cabos 7/1/2020
Villa Del Palmar Beach Resort & Spa Los Cabos 6/1/2020


Dreams Playa Bonita Panama 11/1/2020
Riu Playa Blanca 8/22/2020

Puerto Vallarta

Barcelo Puerto Vallarta 11/1/2020
Dreams Villamagna Nuevo Vallarta 7/1/2020
Grand Palladium Vallarta Resort & Spa 7/1/2020
Grand Park Royal Puerto Vallarta 7/15/2020
Hard Rock Hotel Vallarta 6/20/2020
Hilton Puerto Vallarta Resort 7/1/2020
Hyatt Ziva Puerto Vallarta 10/1/2020
Iberostar Playa Mita 7/2/2020
Marival Armony Resort & Suites 7/8/2020
Marival Distinct Luxury Residences 7/1/2020
Marival Emotions Resort & Suites 6/25/2020
Now Amber Puerto Vallarta 7/1/2020
Occidental Nuevo Vallarta 7/1/2020
Riu Jalisco 7/2/2020
Riu Palace Pacifico 6/22/2020
Riu Vallarta 6/18/2020
Secrets Vallarta Bay 7/1/2020
Sunscape Puerto Vallarta 6/25/2020

Riviera Maya

Akumal Bay Beach & Wellness Resort 7/1/2020
Azul Beach Resort Riviera Cancun 8/1/2020
Barcelo Maya Beach 12/1/2020
Barcelo Maya Caribe 10/1/2020
Barcelo Maya Colonial 9/1/2020
Barcelo Maya Riviera Adults Only 7/9/2020
Barcelo Maya Tropical 11/1/2020
BlueBay Grand Esmeralda 7/15/2020
Breathless Riviera Cancun Resort & Spa 7/3/2020
Catalonia Playa Maroma 6/12/2020
Catalonia Riviera Maya & Yucatan Beach 7/29/2020
Catalonia Royal Tulum 7/1/2020
Desire Riviera Maya Pearl Resort 6/1/2020
Desire Riviera Maya Resort 6/1/2020
Dreams Puerto Aventuras Resort & Spa 10/1/2020
Dreams Riviera Cancun Resort & Spa 7/1/2020
Dreams Tulum Resort & Spa 7/1/2020
El Dorado Royale Riviera Maya 7/1/2020
El Dorado Seaside Suites Riviera Maya 7/1/2020
El Dorado Maroma Riviera Maya 6/15/2020
El Dorado Casitas Royale Riviera Maya 7/1/2020
Excellence Riviera Cancun 8/28/2020
Generations Riviera Maya 6/15/2020
The Grand Moon Palace 7/1/2020
Grand Palladium Colonial Resort & Spa 10/30/2020
Grand Palladium Kanteneh Resort & Spa 10/30/2020
Grand Palladium White Sands Resort & Spa 10/30/2020
Grand Riviera Princess 9/15/2020
Grand Sirenis Riviera Maya Resort & Spa 11/1/2020
Hard Rock Hotel Riviera Maya 6/8/2020
Hideaway at Royalton Riviera Cancun 7/15/2020
Hilton Playa del Carmen 7/1/2020
Hotel Marina El Cid Spa & Beach Resort 7/1/2020
Hotel Xcaret Mexico 6/16/2020
Iberostar Selection Paraiso Maya 6/25/2020
Iberostar Paraiso Del Mar TBD
Iberostar Quetzal 9/3/2020
Iberostar Tucan 9/3/2020
Iberostar Paraiso Beach TBD
Iberostar Selection Paraiso Lindo 6/25/2020
Iberostar Grand Hotel Paraiso 10/1/2020
Kore Tulum 7/1/2020
Moon Palace Cancun 7/13/2020
Now Jade Riviera Cancun 7/7/2020
Now Natura Riviera Cancun 9/15/2020
Now Sapphire Riviera Cancun 6/15/2020
Occidental at Xcaret Destination 7/1/2020
Ocean Coral & Turquesa 7/3/2020
Ocean Maya Royal 9/2/2020
Ocean Riviera Paradise 7/31/2020
Palafitos - Overwater Bungalows at El Dorado Maroma 6/15/2020
Panama Jack Playa del Carmen 10/1/2020
Paradisus Playa del Carmen La Esmeralda 7/1/2020
Paradisus Playa del Carmen La Perla 7/1/2020
Platinum Yucatan Princess All Suites Resort & Spa 9/15/2020
Princess Family Club at Grand Riviera Princess 9/15/2020
The Reef 28 Playa Del Carmen 7/1/2020
Reef Coco Beach Resort 6/20/2020
The Reef Playacar 6/20/2020
Riu Lupita 9/1/2020
Riu Palace Mexico 9/1/2020
Riu Palace Riviera Maya 7/1/2020
Riu Playacar 7/1/2020
Riu Tequila 9/1/2020
Riu Yucatan 9/1/2020
Royalton Riviera Cancun 7/15/2020
Sandos Caracol 8/1/2020
Sandos Playacar 7/1/2020
Secrets Maroma 7/14/2020
Secrets Akumal Riviera Maya 7/1/2020
Secrets Capri Riviera Cancun 8/1/2020
Secrets Maroma Beach Riviera Cancun 7/1/2020
Sunscape Akumal Riviera Maya 10/1/2020
TRS Yucatan Hotel 10/30/2020
UNICO 20°87° Hotel Riviera Maya 6/8/2020
Valentin Imperial Maya 7/1/2020
Ventus at Marina El Cid Spa & Beach Resort 7/1/2020
Viva Wyndham Azteca 11/1/2020
Viva Wyndham Maya 7/1/2020
Zoëtry Paraiso de la Bonita Riviera Maya 10/1/2020

Saint Lucia

BodyHoliday & Rendezvous 10/1/2020
Calabash Cove Resort & Spa 9/1/2020
Coconut Bay Beach Resort & Spa 8/1/2020
Hideaway at Royalton Saint Lucia 10/27/2020
Marigot Bay TBA
Mystique St. Lucia by Royalton 9/1/2020
Rendezvous Resort 10/31/2020
Royalton Saint Lucia 10/27/2020
Serenity at Coconut Bay Beach Resort & Spa 8/1/2020
St. James Club Morgan Bay 10/14/2020
Starfish Saint Lucia 10/27/2020
The Landings 10/1/2020
Windjammer Landing 10/8/2020

St. Maarteen/Martin

Divi Little Bay Beach Resort 7/1/2020
Esmeralda Resort 6/1/2020
Hotel La Plantation 6/26/2020
Oyster Bay Beach Resort 6/3/2020
Palm Court 6/1/2020
Secrets St. Martin Resort and Spa 10/16/2020
Sonesta Maho Beach Resort 10/29/2020
Sonesta Ocean Point 7/1/2020

St. Thomas

Bolongo Bay Beach Resort 7/4/2020

Turks & Caicos

Beach House 11/1/2020
Bianca Sands on Grace Bay 6/1/2020
Blue Haven Resort Turks & Caicos 10/15/2020
Point Grace Resort and Spa 7/22/2020
Seven Stars Resort Turks & Caicos 7/22/2020
The Alexandra 10/15/2020
The Palms Turks & Caicos 7/22/2020
The Sands at Grace Bay 7/22/2020
West Bay Club 7/22/2020

New Safety Procedures

Below you will find the health and safety policies and procedures provided by some hotels and destinations. In order to comply with new guidelines related to COVID-19 and social distancing, hotel services may vary. We will continue to update this list so check back often for updates. Also check the Destination Updates and Hotel Updates tabs for the most up-to-date information on hotel and destination opening dates.


Destination Transportation + Excursions


Hotel Chains

Dominican Republic Hotels

Jamaica Hotels

Mexico Hotels

Other Caribbean Hotels