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Travel Update

Travel Update

Situation and Action [S&A]

To quickly find your travel situation and the actions that should be taken, please see the below list. For more information and details on procedures, please review the Q&A below.

S: I am on a cancelled Vacation Express exclusive, non-stop flight for travel up to May 17.

A: You are entitled to a future travel voucher or a full refund in the form of original payment.

  • If you would like a future travel voucher, you can cancel your booking online.
  • If you would like a refund, please reach out to us at sales@vacationexpress.com.

S: I'm scheduled to travel on a Vacation Express exclusive, non-stop flight after May 17.

A: Please see the VE Exclusive, Non-Stops tab for more information.

S: I am scheduled to travel by May 31 on a booking that is hotel only.

A: Given the fact that destinations, hotels, airlines and government institutions may make quick last minute decisions, Vacation Express has cancelled all bookings traveling in April and recommends rescheduling or cancelling all travel during the month of May, even if the hotel is still open at the moment or if the airline is still operating. Your reservation will not auto cancel if you do not wish to change or cancel your May reservation at this time. You may opt for future travel voucher or refund in the form of original payment.

  • To receive a future travel voucher, please cancel online.
  • To receive a refund, please email sales@vacationexpress.com with your booking number and departure date in subject line.

S: I am scheduled to travel by May 31 on a booking that is on commercial air.

A: Given the fact that destinations, hotels, airlines and government institutions may make quick last minute decisions, Vacation Express has cancelled all bookings traveling in April and recommends rescheduling or cancelling all travel during the month of May, even if the hotel is still open at the moment or if the airline is still operating. Your reservation will not auto cancel if you do not wish to change or cancel your May reservation at this time.

  • To receive your commercial air ticket numbers and a future travel voucher for the land portion of the package, please cancel online.
  • To receive your commercial air ticket numbers and a refund for the land portion of the package, please email cancelsked@vacationexpress.com with your booking number and departure date in subject line.
  • In order to process your email as quickly as possible, please do not add additional comments or questions as this will delay the processing of your cancellation. The team handling these cancellations is unable to answer questions related to your booking. Please see our Q&A below or call our Contact Center for assistance.

S: I am scheduled to travel June onwards and my hotel is open.

A: We suggest you do not make any changes to your reservation at this time as normal policies and procedures will apply.

S: My hotel is closed out for my June travel dates, what are my options?

A: You have a few options:

  • Cancel your booking online and receive a future travel voucher for the hotel portion of your trip and your ticket number[s] for your commercial air [if applicable].
  • Call into our Contact Center and change your hotel to another hotel that is open. Please note: If the cost of the hotel is more than your current hotel, you are responsible for the balance. If it is less, your package price will decrease.
  • If you would like to cancel using the insurance you purchased, you will need to call the Contact Center to complete the cancellation.

If you'd like to reschedule your April or May vacation for a later date, please call our Contact Center to make this change for you. Note: There is no Vacation Express re-booking fee. Airline change fees may apply. See the airline's website for details.

PLEASE NOTE: Since circumstances change frequently, new policies and procedures are only effective the date they are implemented. Any changes made prior to this date will not be adjusted.

New Policies  

A: New hotel-only and hotel and commercial air bookings for travel through the end of May that were made in recent weeks already show a 15 day prior to departure final payment due date. For bookings made prior to that reflecting a 45 day prior due date, we are automatically extending your final payment due date to 15 days prior to departure. Even though you may still receive an automatic cancellation notice, note that internally, your reservation will not be cancelled and will be adjusted to reflect the new due date 15 days prior. Prior to April 10 we will review applying this 15 day prior final payment policy for June travel. Final payment due date for Vacation Express exclusive, non-stop flights is 45 days prior to departure.

In addition to the reduced final payment date, we have reduced the 100% cancellation penalty to 15 days or less prior to travel. If you would like to book a trip that is traveling within 30 days our system cannot be changed to reflect the 15 days and therefore final payment is due at time of booking and you can make the booking online. Non-refundable hotel rates and scheduled air penalties will follow specific resort and airline policies.

A: No, you cannot. Policies apply effective the date they are implemented and are not applicable to bookings that were changed or cancelled prior.

Cancellations

A: After logging in select Cancel under the Options tab to cancel your reservation. This will send a request to our Operations Department. It may take up to 72 hours to process the cancellation however you may consider it cancelled once you select cancel. You will receive a cancellation invoice showing the details as to any remaining value of your cancelled booking. Please note that in all cases it is the agents or traveler's responsibility to obtain their future travel credit from the commercial air carrier if applicable.

A: There are two possibilities:

  • If you are using your travel protection to cancel or reschedule your booking, the regular terms as per that policy apply and you will not be refunded for your insurance because you have used the plan. Details for the insurance plan you purchased are listed on the Vacation Express website.
  • If you did not use your insurance and are cancelling for travel through May 31, we will refund the cost of the insurance in the same form as your booking, either in a future travel voucher or a refund.

A: See the S&A section above to see which scenario applies to your booking.

A: If you no show for your vacation, you will not receive a credit or a refund for any portion of your package.

A: You must cancel your vacation within 72 hours of departure.

A: We're making every effort possible to get a voucher or refund for you, but it does remain at the hotel's discretion. To cancel your booking, please see the S&A above to find out who to reach out to.

A: In order to change or cancel your booking, you must have paid in full for the air portion of the booking to be eligible for any change or cancellation.

A: No, because with RDP Vacation Express already purchased the air portion of your package with the understanding that you would either complete the payments or lose your deposit. There are two options if you want to cancel with RDP:

  • You can pay for the airline portion of the package in full by calling the Contact Center and receive the airline ticket number for future travel through the airline.
  • Cancel the complete package, lose the RDP deposit and your airline ticket will have no value.

A: If it is part of an Express Group, the above policies and procedures apply. If it is a contracted group, please contact your Groups Specialist for more information.

A: There are two situations you can be in with a Groupon purchase:

  1. If you HAVE made a booking with Vacation Express using your Groupon Voucher, we will issue you a new Vacation Express voucher for future travel for the airfare and hotel portion of your trip.
    • Do not contact Groupon for a cash refund. If a cash refund is processed by Groupon, any and all vouchers issued by Vacation Express will become null and void.
    • For any add-ons you purchased (bags, transfers, tours, seat assignments, etc), those will be processed back to the original payment with Vacation Express.

    To cancel your Groupon booking, simply:
    • Cancel your Vacation Express booking online at vacationexpress.com and receive a future travel voucher for the entire amount of your Vacation Express booking, including any add-ons previously purchased directly from Vacation Express.
    • If you purchased hotel only or a package with a Vacation Express exclusive, non-stop flight, email sales@vacationexpress.com with your booking number and request a Vacation Express future travel voucher for the original package portion of your booking and a refund for your add-ons only in the original form of payment to Vacation Express.
    • If you purchased a package with commercial airfare, email cancelsked@vacationexpress.com with your booking number and request a Vacation Express future travel voucher for the hotel portion of your booking, your commercial air tickets and a refund for your add-ons only in the original form of payment to Vacation Express.

  2. If you have NOT made a Vacation Express booking and want a refund for your Groupon purchase, you must contact Groupon directly. Once Groupon has issued a refund, any and all vouchers issued by Vacation Express will become null and void.

A: If you would like to cancel your trip with your insurance, please call our Contact Center to process your cancellation.

Rescheduling Travel

A: A Vacation Express future travel voucher is an e-voucher that will be emailed to you approximately 7 days after you cancelled your booking. The voucher is valid for travel until December 31, 2021.

A: It is up to each of the travelers, but at least one name on the reservation must stay the same. There are no penalties or change fees to replace other names on the voucher.

A: If you don't use the full value of the voucher the balance will not be refunded, but you can upgrade your hotel or room category to maximize the value of your voucher. Since it is valid until December 2021, you can use the balance for a trip at a later time.

A: No. PPP+ is only available for hotel only bookings, but not for new air inclusive bookings. You may opt for PPP or VPI insurance instead on those bookings. PPP+ is not available for Traditional Group bookings and Custom Link bookings.

A: Under normal circumstances Vacation Express would assist you with booking the new package, even though it is time consuming for us. Under current circumstances, with the hold times the airlines have and with our Air Department extremely busy, we do not have the ability to handle that for you and ask that you rebook the airline ticket with the airline directly.

A: Most hotels offer the same rates, but there are some that offer slightly lower rates for bookings with airfare. Unfortunately, at the moment you have to book hotel only on our website and then rebook your airfare with the airline directly. In the next few months, we will return to our regular ways of handing this (see previous question and answer), but for now this is the best we can do.

A: We currently only have our PPP+ insurance plan available for hotel only bookings. For air inclusive bookings we have the PPP and VPI insurance options. The PPP+ may be offered again for air-inclusive packages at a later date.

A: If you have paid in full, your package is non-refundable. You can reschedule your trip and transfer your balance with no Vacation Express change fee to another date. Airline change fees may still apply and are dependent on the specific airline's terms at time of rebooking. Please see the airline's website for most up to date information . To reschedule please call our Contact Center.

Other Information

A: Yes. Effective March 24, we have adjusted our hours to 9:00am-6:00pm EDT.

A: Email posttravel@vacationexpress.com with your booking information. We will reach out to the hotel and see if your booking qualifies for a refund.

A: Final payment is due 45 days prior to departure for any Vacation Express exclusive, non-stop flights. If your departure is currently within 45 days of April 9, 2020, your final payment due date is April 15, 2020. Once full payment has been received your package is non-refundable.

A: You will receive an email with information about the various options that are available. Emails will be send based on your departure date. Currently all May departures will be emailed no later than Friday April 10. If your departure is between June 1-10 you will receive an email no later than Tuesday April 14. Departures for June 11-20 will receive their email no later than Friday April 17 and departures June 21-30 will be emailed no later than Monday April 20. If you do not receive an email by that time, please check your spam box or call our Contact Center.

A: You have a few options:

  • Cancel your booking online and receive a future travel voucher.
  • Call into our Contact Center and change your hotel to another hotel that is open. Please note: If the cost of the hotel is more than your current hotel, you are responsible for the balance. If it is less your package price will decrease.
  • If you would like to cancel using the insurance you purchased, you will need to call the Contact Center to complete the cancellation.

A: You can reschedule your trip and transfer your deposit with no Vacation Express change fee to another date. Please call our Contact Center to reschedule.

Air Related Questions

A: You have a few options:

  • You don't do anything. Your invoice will show the airline's record locator or confirmation number or if you already received your travel documents it will list the actual ticket number. With this information you can rebook your airline ticket whenever you are ready to rebook. The airline's terms and conditions for rebooking apply. 
  • You feel that you are entitled to a refund because the airline cancelled their flight or for another reason. In that case you have to reach out to the airline to see if your ticket qualifies for a refund. If you receive a money refund, please confirm the refund amount with the airline as it could be less than the face value of the ticket. After you have spoken with the airline and they confirmed a refund, please email airrefunds@vacationexpress.com with your Vacation Express booking number, the airline, the last name of the passengers and the airline record locator number. Vacation Express will then verify we have received the refund from the airline and will process the payment to the customer. This could take two weeks or more due to the volume of requests.
For those who wish to have this process expedited, we recommend they take a future credit voucher.

A: Please reach out to the airline directly to find out if you are eligible for a refund or a future travel credit.

If you receive a future travel credit or a refund, you will need to follow the same steps as listed below.

  • If you receive a future travel credit, please rebook your air directly with the airline. Please note: some airlines will not allow you to rebook online with a future travel credit and you must call the airline directly to rebook.
  • If you receive a money refund, please confirm the refund amount with the airline as it could be less than the face value of the ticket. After you have spoken with the airline and they confirmed a refund, please email airrefunds@vacationexpress.com with your Vacation Express booking number, the airline, the last name of the passengers and the airline record locator number. Vacation Express will then verify we have received the refund from the airline and will process the payment to the customer. This could take two weeks or more due to the volume of requests.
For those who wish to have this process expedited, we recommend they take a future credit voucher.

A: Bulk and private tickets are lower priced fares that Vacation Express has access to. Service levels at airlines can vary. In the event the airline says they are unable to assist you with bulk or private fares, please email us at airrefunds@vacationexpress.com with your Vacation Express booking number, the airline, the last name of the passengers and the airline record locator number.

A: If you received a future travel credit from an airline, please rebook the air directly with the airline. Check with the airline for any limitations on your credit. The policy of each airline is posted on their website, but we recommend that you check back with the airline from time to time since policies do change and may offer more flexibility than originally outlined. Most airlines allow you to use your credit for any destination. You will be responsible for any additional costs of the new tickets.

A: Rebook your air directly with the airline. Once your air is booked, call the Vacation Express Contact Center to reschedule the land portion of your trip. For trips now until May 31, 2020, Vacation Express will waive the rebooking fee for the hotel portion of your package. If the cost of the hotel has increased, the traveler will be responsible for the increased amount.

Destination Updates

Date Destination Update
4/2/20 Antigua Visitors will not be permitted starting March 26, 2020 until further notice.
4/2/20 Aruba UPDATE: Visitors will not be permitted until April 19, 2020.
4/2/20 Bahamas Visitors will not be permitted until April 8, 2020.
3/17/20 Costa Rica Visitors are not permitted to enter between March 18 and April 13, 2020. Only Costa Rican citizens will be permitted to enter and will be subject to a 14-day quarantine.
4/2/20 Dominican Republic UPDATE: Visitors will not be permitted from March 19 to April 3, 2020. Individuals who traveled internationally in the last two weeks are required to self-quarantine.
3/20/20 Grenada UPDATE: Visitors are not permitted to enter between March 20 and April 8, 2020.
4/2/20 Jamaica UPDATE: Visitors will not be permitted from March 18 to April 21, 2020. A 14-day quarantine is required for anyone who traveled internationally.
3/17/20 Panama Visitors are not permitted to enter starting March 17 until further notice.
4/2/20 Saint Martin/Sint Maarten UPDATE: Visitors will not be permitted until April 6, 2020.
4/2/20 Saint Lucia Visitors will not be permitted from March 23 to April 5, 2020.
3/15/20 St. Thomas No penalties will be charged for cancellations.
4/2/20 Turks & Caicos Visitors will not be permitted starting March 24, 2020 until further notice.

Hotel Updates

Antigua

HOTEL CLOSE DATE OPEN DATE
Blue Waters 4/1/2020 5/21/2020
Carlisle Bay Resort 3/28/2020 6/1/2020
Cocos Hotel 3/23/2020 4/16/2020
Curtain Bluff Resort 3/26/2020 10/24/2020
Galley Bay Antigua 4/1/2020 6/15/2020
Keyonna Beach Hotel 3/23/2020 4/16/2020
Ocean Point Resort & Spa 4/1/2020 5/1/2020
Royalton Antigua Resort & Spa 3/25/2020 6/1/2020
Starfish Jolly Beach Resort & Spa 4/1/2020 Until further notice

Aruba

HOTEL CLOSE DATE OPEN DATE
Amsterdam Manor Beach Resort 3/20/2020 6/1/2020
Divi Aruba 3/16/2020 5/1/2020
Eagle Aruba Resort & Casino 4/4/2020 5/4/2020
Hilton Aruba Caribbean Resort & Casino 3/23/2020 5/1/2020
Renaissance Marina & Ocean Suites 3/30/2020 4/20/2020
Riu Palace Antillas 3/19/2020 5/1/2020
Riu Palace Aruba 3/19/2020 5/1/2020

Bahamas

HOTEL CLOSE DATE OPEN DATE
Atlantis Paradise Island 3/25/2020 5/15/2020
British Colonial Hilton Nassau 3/20/2020 5/1/2020
Comfort Suites Paradise Island 3/29/2020 6/28/2020
Flamingo Bay 4/2/2020 5/1/2020
Melia Nassau 3/25/2020 6/4/2020
Riu Palace Paradise island 3/26/2020 5/1/2020
Viva Wyndham Fortuna Beach 3/23/2020 5/1/2020

Cancun | Playa Mujeres

HOTEL CLOSE DATE OPEN DATE
All Ritmo Cancun Resort & Waterpark 4/1/2020 5/1/2020
Atelier Playa Mujeres 3/25/2020 5/1/2020
Beach Palace 3/23/2020 5/1/2020
Beloved Playa Mujeres 3/20/2020 6/5/2020
Catalonia Costa Mujeres 3/23/2020 5/1/2020
Dreams Playa Mujeres Golf & Spa Resort 3/26/2020 5/15/2020
Dreams Sands Cancun Resort & Spa 3/31/2020 5/15/2020
Dreams Vista Cancun Resort & Spa 3/26/2020 5/15/2020
Estudio Playa Mujeres 3/25/2020 5/1/2020
Excellence Playa Mujeres 3/23/2020 6/5/2020
Finest Playa Mujeres 3/23/2020 5/1/2020
Golden Parnassus Resort & Spa 3/30/2020 4/18/2020
Grand Palladium Costa Mujeres 3/24/2020 6/1/2020
Grand Park Royal Cancun 3/31/2020 5/1/2020
Hard Rock Cancun 3/30/2020 5/1/2020
Hyatt Zilara Cancun 3/26/2020 6/1/2020
Hyatt Ziva Cancun 3/26/2020 6/1/2020
Iberostar Coral Level at Selection Cancun 3/22/2020 5/1/2020
Iberostar Selection Cancun 3/22/2020 5/1/2020
Isla Mujeres Palace 3/23/2020 5/1/2020
Le Blanc Spa Resort Cancun 3/23/2020 5/1/2020
Majestic Elegance Costa Mujeres 3/28/2020 6/1/2020
Moon Palace Cancun 3/23/2020 5/1/2020
Mystique Blue Holbox 3/20/2020 6/1/2020
Now Emerald Cancun 3/26/2020 5/15/2020
Now Natura Riviera Cancun 3/26/2020 5/15/2020
Omni Cancun 4/1/2020 5/1/2020
Panama Jack Cancun 3/26/2020 6/1/2020
Paradisus Cancun 3/23/2020 6/1/2020
Park Royal Golden Cancun 3/31/2020 5/1/2020
Planet Hollywood Cancun Beach Resort and Adult Scene 12/1/2020
Playacar Palace 3/23/2020 5/1/2020
Riu Caribe 3/26/2020 5/1/2020
Riu Cancun 3/26/2020 5/1/2020
Riu Dunamar 3/26/2020 5/1/2020
Riu Palace Costa Mujeres 3/26/2020 5/1/2020
Riu Palace Las Americas 3/26/2020 5/1/2020
Riu Palace Peninsula 3/26/2020 5/1/2020
Royalton Suites Cancun 3/20/2020 6/1/2020
Seadust Cancun Family Resort 4/8/2020 6/1/2020
Secrets Playa Mujeres Golf & Spa Resort 3/26/2020 5/15/2020
Secrets The Vine Cancun 3/26/2020 5/15/2020
Sun Palace 3/23/2020 5/1/2020
Temptation Cancun 3/31/2020 5/1/2020
The Grand Moon Palace 3/23/2020 5/1/2020
TRS Coral 3/24/2020 6/1/2020

Costa Rica

HOTEL CLOSE DATE OPEN DATE
Arenal Springs Resort 3/23/2020 6/30/2020
Dreams Las Mareas Costa Rica 3/16/2020 6/1/2020
Fiesta Resort All Inclusive 4/1/2020 6/1/2020
Margaritaville Beach Resort 3/20/2020 4/13/2020
Planet Hollywood Beach Resort Costa Rica 3/23/2020 6/1/2020
Riu Palace Costa Rica 3/26/2020 5/1/2020
Secrets Papagayo Costa Rica 3/16/2020 6/1/2020
Villas Sol Hotel & Beach Resort 3/23/2020 6/1/2020
The Westin Golf Resort & Spa, Playa Conchal 3/25/2020 5/1/2020

Cozumel

HOTEL CLOSE DATE OPEN DATE
Cozumel Palace 3/23/2020 5/1/2020
Grand Park Royal Cozumel 3/31/2020 5/1/2020
Iberostar Cozumel 3/22/2020 5/1/2020
Occidental Cozumel 4/1/2020 5/1/2020
Secrets Aura Cozumel 3/26/2020 5/15/2020
Sunscape Sabor Cozumel 3/26/2020 5/15/2020

Dominican Republic

HOTEL CLOSE DATE OPEN DATE
Be Live Punta Cana 3/21/2020 5/1/2020
Breathless Punta Cana 3/19/2020 5/1/2020
Caribe Club Princess Beach Resort & Spa 3/19/2020 5/15/2020
Catalonia Bavaro Beach Golf & Casino 3/21/2020 5/1/2020
Catalonia Gran Dominicus 3/21/2020 5/1/2020
Catalonia Royal Bavaro 3/21/2020 5/1/2020
Catalonia Royal La Romana 3/21/2020 5/1/2020
CHIC Punta Cana 3/18/2020 6/1/2020
Coral Level at Iberostar Selection Bavaro 3/23/2020 5/1/2020
Dreams Dominicus 3/19/2020 5/1/2020
Dreams Macao 3/22/2020 4/16/2020
Dreams Palm Beach 3/19/2020 5/1/2020
Dreams Punta Cana 3/19/2020 4/15/2020
Emotion Playa Dorada 3/22/2020 Until further notice.
Emotions Juan Dolio 3/25/2020 Until further notice.
Excellence El Carmen 3/20/2020 6/5/2020
Excellence Punta Cana 3/20/2020 6/5/2020
Family Club at Grand Bavaro Princess 3/19/2020 5/15/2020
Gran Ventana Beach Resort 3/23/2020 6/1/2020
Grand Bavaro Princess All Suites Resort & Spa & Casino 3/19/2020 5/15/2020
Grand Memories Punta Cana 3/17/2020 6/1/2020
Grand Memories Splash 3/17/2020 6/1/2020
Grand Palladium Bavaro 3/28/2020 6/1/2020
Grand Palladium Palace 3/28/2020 6/1/2020
Grand Palladium Punta Cana 3/28/2020 6/1/2020
Grand Sirenis Cocotal Beach Resort 3/25/2020 6/1/2020
Hard Rock Punta Cana 3/19/2020 5/1/2020
Hideaway at Royalton Punta Cana 3/19/2020 6/1/2020
Hilton La Romana All Inclusive Resorts 3/20/20 6/1/2020
Hyatt Ziva and Zilara Resorts 3/23/20 6/1/2020
Iberostar Dominicana 3/23/20 5/1/2020
Iberostar Grand Bavaro 3/23/20 5/1/2020
Iberostar Selection Bavaro 3/23/20 5/1/2020
Iberostar Selection Hacienda Dominicus 3/23/20 5/1/2020
Le Sivory Punta Cana 3/20/2020 6/1/2020
Lopesan Costa Bavaro & Adults Section 3/22/2020 Until further notice
Majestic Colonial Punta Cana 3/20/2020 6/1/2020
Majestic Elegance Punta Cana 3/19/2020 6/1/2020
Majestic Mirage Punta Cana 3/21/2020 6/1/2020
Melia Caribe Beach 3/19/2020 6/1/2020
Melia Punta Cana Beach 3/19/2020 6/1/2020
Nickelodeon Hotels & Resorts Punta Cana 4/1/2020 5/1/2020
Now Larimar Punta Cana 3/19/2020 5/1/2020
Now Onyx Punta Cana 3/19/2020 4/15/2020
Paradisus Palma Real 3/19/2020 6/1/2020
Paradisus Punta Cana 3/19/2020 6/1/2020
Punta Cana Princess All Suites Resort 3/19/2020 5/15/2020
Princess Family Club Bavaro 3/19/2020 5/15/2020
Riu Bambu 3/23/2020 5/1/2020
Riu Naiboa 3/19/2020 5/1/2020
Riu Republica 3/19/2020 5/1/2020
Riu Palace Bavaro 3/28/2020 5/1/2020
Riu Palace Macao 3/19/2020 5/1/2020
Riu Palace Punta Cana 3/21/2020 5/1/2020
Royalton Punta Cana 3/19/2020 6/1/2020
Royalton Bavaro 3/22/2020 6/1/2020
Sanctuary Cap Cana 3/23/2020 6/1/2020
Secrets Cap Cana Resort & Spa 3/19/2020 4/15/2020
Secrets Royal Beach Punta Cana 3/19/2020 5/1/2020
Sunscape Puerto Plata 3/23/2020 5/1/2020
The Grand Reserve at Paradisus Palama Real 3/19/2020 6/1/2020
The Reserve at Paradisus Palma Real 3/19/2020 6/1/2020
The Reserve at Paradisus Punta Cana 3/19/2020 6/1/2020
Tropical Princess Beach Resort & Spa 3/19/2020 5/15/2020
TRS Cap Cana Hotel 3/28/2020 6/1/2020
TRS Turquesa 3/28/2020 6/1/2020
Vista Sol Punta Cana 3/24/2020 6/1/2020
Zoetry Agua Punta Cana 3/19/2020 5/1/2020

Grenada

HOTEL CLOSE DATE OPEN DATE
Royalton Grenada 3/25/2020 5/1/2020

Jamaica

HOTEL CLOSE DATE OPEN DATE
Azul Beach Resort Negril by Karisma 4/1/2020 5/1/2020
Breathless Montego Bay Resort & Spa 3/18/2020 6/1/2020
Club Ambiance 3/20/2020 6/1/2020
Coco La Palm 3/28/2020 5/1/2020
Couples Negril 3/28/2020 5/1/2020
Couples Sans Souci 3/28/2020 5/1/2020
Couples Swept Away 3/28/2020 5/1/2020
Couples Tower Isle 3/28/2020 5/1/2020
Excellence Oyster Bay 3/23/2020 5/1/2020
Grand Lido Negril 3/20/2020 6/1/2020
Grand Palladium Jamaica 3/28/2020 6/1/2020
Grand Palladium Lady Hamilton 3/28/2020 6/1/2020
Hedonism II 3/18/2020 10/1/2020
Hideaway At Royalton Negril 3/20/2020 6/1/2020
Hilton Rose Hall Resort & Spa 3/23/2020 6/1/2020
Holiday Inn Montego Bay 3/27/2020 6/1/2020
Hyatt Zilara Rose Hall Jamaica 3/23/2020 6/1/2020
Hyatt Ziva Rose Hall Jamaica 3/23/2020 6/1/2020
Iberostar Grand Rose Hall 3/24/2020 5/1/2020
Iberostar Rose Hall Beach 3/24/2020 5/1/2020
Iberostar Selection Rose Hall Suites 3/24/2020 5/1/2020
Jewel Dunn's River Adult Beach Resort & Spa 3/23/2020 6/1/2020
Jewel Grande Montego Bay Resort & Spa 3/23/2020 6/1/2020
Jewel Paradise Cove Beach Resort & Spa 3/23/2020 6/1/2020
Jewel Runaway Bay Beach Resort & Waterpark 3/23/2020 6/1/2020
Legends Hotel 3/30/2020 5/1/2020
Melia Braco Village 3/25/2020 6/1/2020
Moon Palace Jamaica Grande 3/23/2020 5/1/2020
Ocean Coral Spring 3/25/2020 5/1/2020
Ocean Eden Spring 3/25/2020 5/1/2020
Riu Montego Bay 3/19/20 5/1/2020
Riu Negril 3/19/20 5/1/2020
Riu Ocho Rios 3/24/2020 5/1/2020
Riu Palace Jamaica 3/19/20 5/1/2020
Riu Palace Tropical Bay 3/28/2020 5/1/2020
Riu Reggae 3/24/2020 5/1/2020
Royal Decameron Club Caribbean 3/20/2020 6/1/2020
Royalton Blue Waters 3/23/2020 6/1/2020
Royalton Negril 3/20/2020 6/1/2020
Royalton White Sands 3/23/2020 6/1/2020
Samsara Cliff Hotel 3/30/2020 5/1/2020
Sandy Haven 3/25/2020 5/1/2020
SeaGarden Beach Resort 3/18/2020 5/31/2020
Secrets St. James Montego Bay 3/30/2020 6/1/2020
Secrets Wild Orchid Montego Bay 3/30/2020 6/1/2020
Sunscape Cove Montego Bay 3/26/2020 6/1/2020
Sunscape Splash Montego Bay 3/26/2020 6/1/2020
Sunset at the Palms 3/21/2020 4/17/2020
Zoetry Montego Bay Jamaica 3/24/2020 6/1/2020

Los Cabos

HOTEL CLOSE DATE OPEN DATE
Barcelo Gran Faro Los Cabos 4/5/2020 5/1/2020
Breathless Cabo San Lucas 3/30/2020 6/1/2020
Dreams Los Cabos Suites Golf Resort & Spa 3/31/2020 6/1/2020
Hard Rock Hotel Los Cabos 3/26/2020 5/1/2020
Holiday Inn Los Cabos 4/2/2020 6/1/2020
Hyatt Ziva Los Cabos 3/26/2020 6/1/2020
Le Blanc Spa Resort Los Cabos 3/23/2020 5/1/2020
Marquis Los Cabos Resort & Spa 3/25/2020 6/1/2020
Nobu Hotel Los Cabos 3/26/2020 5/1/2020
Paradisus Los Cabos 3/25/2020 6/1/2020
Pueblo Bonito Los Cabos Beach Resort 4/1/2020 5/1/2020
Pueblo Bonito Pacifica Golf & Spa Resort 4/1/2020 5/1/2020
Reflect Los Cabos 4/9/2020 5/15/2020
Riu Palace Baja California 3/23/2020 5/1/2020
Riu Palace Cabo San Lucas 4/4/20 5/1/2020
Riu Santa Fe 3/28/2020 5/1/2020
Royal Decameron Los Cabos 3/20/2020 6/1/2020
Royal Solaris Los Cabos 4/3/2020 5/1/2020
Sandos Finisterra Los Cabos 3/28/2020 5/1/2020
Secrets Puerto Los Cabos 3/27/2020 6/1/2020
Villa Del Palmar Beach Resort & Spa Los Cabos 3/24/2020 5/1/2020

Panama

HOTEL CLOSE DATE OPEN DATE
Dreams Playa Bonita Panama 3/16/2020 6/1/2020
Riu Playa Blanca 3/18/2020 5/1/2020

Puerto Vallarta

HOTEL CLOSE DATE OPEN DATE
Dreams Villamagna Nuevo Vallarta 3/28/2020 6/1/2020
Grand Palladium Vallarta Resort & Spa 3/24/2020 6/1/2020
Grand Park Royal Puerto Vallarta 3/31/2020 5/1/2020
Hard Rock Hotel Vallarta 3/24/2020 5/1/2020
Hilton Puerto Vallarta Resort 4/7/2020 5/1/2020
Hyatt Ziva Puerto Vallarta 3/26/2020 6/1/2020
Iberostar Playa Mita 3/29/2020 5/1/2020
Marival Armony 3/28/2020 5/1/2020
Marival Distinct 3/28/2020 5/1/2020
Now Amber Puerto Vallarta 3/27/2020 6/1/2020
Occidental Nuevo Vallarta 4/2/2020 5/1/2020
Riu Vallarta 3/31/2020 5/1/2020
Secrets Vallarta Bay 3/27/2020 6/1/2020
Sunscape Puerto Vallarta 3/27/2020 6/1/2020

Riviera Maya

HOTEL CLOSE DATE OPEN DATE
Azul Beach Resort Riviera Cancun 4/1/2020 5/1/2020
Breathless Riviera Cancun Resort & Spa 3/26/2020 5/15/2020
Catalonia Playa Maroma 3/23/2020 5/1/2020
Catalonia Riviera Maya & Yucatan Beach 3/23/2020 5/1/2020
Catalonia Royal Tulum 3/23/2020 5/1/2020
Desire Riviera Maya Pearl Resort 3/26/2020 4/20/2020
Desire Riviera Maya Resort 3/31/2020 5/1/2020
Dreams Puerto Aventuras Resort & Spa 3/26/2020 5/15/2020
Dreams Riviera Cancun Resort & Spa 3/26/2020 5/15/2020
Dreams Tulum Resort & Spa 3/26/2020 5/15/2020
El Dorado Casitas Royal 3/24/2020 5/1/2020
El Dorado Royale Riviera Maya 3/24/2020 5/1/2020
El Dorado Seaside Suites Riviera Maya 3/24/2020 5/1/2020
El Dorado Maroma Riviera Maya 3/24/2020 5/1/2020
El Dorado Casitas Royale Riviera Maya 3/24/2020 5/1/2020
Excellence Riviera Cancun 3/23/2020 5/1/2020
Generations Riviera 3/24/2020 5/1/2020
Grand Palladium Colonial Resort & Spa 3/24/2020 6/1/2020
Grand Palladium Kanteneh Resort & Spa 3/24/2020 6/1/2020
Grand Palladium White Sands Resort & Spa 3/24/2020 6/1/2020
Grand Riviera Princess 4/3/2020 5/15/2020
Grand Sirenis Riviera Maya Resort & Spa 3/28/2020 6/1/2020
Hard Rock Hotel Riviera Maya 3/23/2020 5/1/2020
Hideaway at Royalton Riviera Cancun 3/28/2020 5/15/2020
Hilton Playa del Carmen 3/26/2020 6/1/2020
Hotel Marina El Cid Spa & Beach Resort 3/24/2020 4/20/2020
Hotel Xcaret Mexico 3/23/2020 4/6/2020
Iberostar Selection Paraiso Maya 3/31/2020 5/1/2020
Iberostar Paraiso Del Mar 3/31/2020 5/1/2020
Iberostar Quatzal 3/31/2020 5/1/2020
Iberostar Tucan 3/31/2020 5/1/2020
Iberostar Paraiso Beach 3/31/2020 5/1/2020
Iberostar Selection Paraiso Lindo 3/31/2020 5/1/2020
Iberostar Grand Hotel Paraiso 3/31/2020 5/1/2020
Kore Tulum 3/24/2020 5/1/2020
Now Jade Riviera Cancun 3/26/2020 5/15/2020
Now Natura Riviera Cancun 3/26/2020 5/15/2020
Now Sapphire Riviera Cancun 3/26/2020 5/15/2020
Ocean Coral & Turquesa 3/31/2020 5/1/2020
Ocean Maya Royal 3/31/2020 5/1/2020
Ocean Riviera Paradise 3/31/2020 5/1/2020
Panama Jack Playa del Carmen 3/26/2020 6/1/2020
Paradisus Playa del Carmen La Esmeralda 3/23/2020 6/1/2020
Paradisus Playa del Carmen La Perla 3/23/2020 6/1/2020
Paradisus La Esmeralda 3/23/2020 6/1/2020
Paradisus La Perla 3/26/2020 6/1/2020
Platinum Yucatan Princess All Suites Resort & Spa 4/3/2020 5/15/2020
Princess Family Club at Grand Riviera Princess 4/3/2020 5/15/2020
The Reef 28 Playa Del Carmen 4/2/2020 5/1/2020
Reef Coco Beach Resort 4/2/2020 6/1/2020
The Reef Playacar 4/2/2020 5/1/2020
Riu Lupita 3/23/2020 5/1/2020
Riu Playacar 3/23/2020 5/1/2020
Riu Tequila 3/23/2020 5/1/2020
Riu Palace Riviera Maya 3/30/2020 5/1/2020
Riu Yucatan 4/1/2020 5/1/2020
Riu Palace Mexico 3/23/2020 5/1/2020
Royalton Riviera Cancun 3/28/2020 5/15/2020
Sandos Caracol 3/23/2020 5/1/2020
Sandos Playacar 3/28/2020 5/1/2020
Secrets Maroma 3/26/2020 5/15/2020
Secrets Akumal Riviera Maya 3/26/2020 5/15/2020
Secrets Capri Riviera Cancun 3/26/2020 5/15/2020
Secrets Maroma Beach Riviera Cancun 3/26/2020 5/15/2020
TRS Yucatan Hotel 3/24/2020 6/1/2020
UNICO 20°87° Hotel Riviera Maya 3/25/2020 5/1/2020
Valentin Imperial Maya 3/25/2020 5/1/2020
Ventus at Marina El Cid Spa & Beach Resort 3/24/2020 4/20/2020
Viva Azteca 3/31/2020 5/1/2020

St. Lucia

HOTEL CLOSE DATE OPEN DATE
Calabash Cove 3/23/2020 6/1/2020
Coconut Bay 4/1/2020 5/15/2020
Hideaway at Royalton Saint Lucia 3/28/2020 6/1/2020
Marigot Bay 3/25/2020 7/1/2020
Mystique Royal Saint Lucia 3/23/2020 6/1/2020
Royalton Saint Lucia 3/25/2020 6/1/2020
Serenity at Coconut Bay 4/1/2020 5/15/2020
St. James Club Morgan Bay 3/24/2020 6/15/2020
Starfish Saint Lucia 3/19/2020 6/1/2020
The Landings 3/24/2020 5/1/2020
Windjammer Landing 3/19/2020 5/1/2020

St. Marteen

HOTEL CLOSE DATE OPEN DATE
Esmeralda Resort 3/27/2020 5/1/2020
Hotel La Plantation 3/27/2020 5/1/2020
Secrets St. Martin Resort and Spa 3/20/2020 6/1/2020
Sonesta Maho Beach Resort 3/22/2020 6/2/2020
Sonesta Ocean Point 3/22/2020 6/2/2020

St. Thomas

HOTEL CLOSE DATE OPEN DATE
Bolongo Bay Beach Resort 3/16/2020 5/4/2020

Turks & Caicos

HOTEL CLOSE DATE OPEN DATE
Beach House 3/24/2020 5/15/2020
Biana Sands on Grace Bay 3/20/2020 5/1/2020
Blue Haven Resort Turks & Caicos 3/24/2020 5/15/2020
Seven Stars Resort Turks & Caicos 3/24/2020 4/15/2020
The Alexandra 3/24/2020 5/15/2020
The Palms Turks & Caicos 3/24/2020 4/15/2020
The Sands at Grace Bay 3/24/2020 4/15/2020

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