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Travel Update

Travel Update

Situation and Action [S&A]

To quickly find your travel situation and the actions that should be taken, please see the below list. For more information and details on procedures, please review the Q&A below.

S: I am scheduled to travel by December 15, 2020 on commercial air or on a hotel-only booking and I would like to change my hotel, change my travel dates or cancel my booking. What are my options?

A: To change your hotel or change your travel dates on your reservation, please call our Contact Center at 1-800-309-4717 Monday-Sunday between 9:00am - 6:00pm ET.

Please note, any change made 7+ days prior to your original travel dates are subject to a Vacation Express change fee of $50 per person or up to $100 per room plus applicable airline/hotel/feature penalties or fees. Bookings are non-changeable within 6 or less days prior to travel. If your hotel is closed for your travel dates through December 15, 2020, you can make a one-time change to another date with no Vacation Express change fee. Additional airline fees may apply. If your hotel is open but you still wish to change your travel dates regular change fees apply, per our Terms and Conditions. Vacation Express will not charge a change fee for minor changes including minor name correction, adding passenger, change to higher-priced hotel or room category. Airline/hotel/feature penalties and charges apply.

To cancel your reservation, you can cancel online or call our Contact Center.

You can email cancelsked@vacationexpress.com with your booking number and departure date in subject line and receive a future travel voucher for the land portion of your booking and purchased insurance [if applicable] along with the ticket numbers for your commercial air [if applicable]. Any additional payments will be refunded to you in the original form of payment.

Scheduled air package and hotel-only booking cancellations made 7+ days prior to your original travel dates are subject to a Vacation Express cancellation fee of $100 per person plus applicable hotel/feature penalties. Airfare is non-refundable. Cancellations made less than 7 days in advance are non-refundable.

If your hotel or destination is open but you still would like to cancel, regular cancellation fees apply, per our Terms and Conditions.

S: Some airlines, destinations and hotels are making last-minute changes. What do I need to do before departure?

A: In response to COVID-19, destinations, airlines and hotels may make last-minute changes to ensure compliance with new guidelines related to social distancing. These changes may include changes to flight schedules, destination entry requirements, hotel reopening dates and hotel services and amenities. We highly recommend you visit your air carrier’s website frequently to verify your flight schedule and to sign up for travel alerts. This is to ensure that you receive the most up-to-date flight information such as schedule changes and safety precautions. Please visit the Destination Updates and Hotel Updates tabs for current reopening dates and any other details.

PLEASE NOTE: Since circumstances change frequently, new policies and procedures are only effective the date they are implemented. Any changes made prior to this date will not be adjusted.

Other Information

A: Final payment due date for hotel-only and hotel and commercial air bookings for travel through December 18, 2020 is 15 day prior to departure even if your invoice shows 45 days prior.

A: Our current Contact Center hours are 9:00am-6:00pm ET.

Vouchers and Rebooking

A: A Vacation Express future travel voucher is an e-voucher that will be emailed to you approximately 7 days after you cancelled your booking. Vouchers issued between March 10 – October 31, 2020 are valid for travel until December 31, 2022 and can be used for a deposit on your next trip.

A: It is up to each of the travelers, but at least one name on the reservation must stay the same. There are no penalties or change fees to replace other names on the voucher.

A: If you don't use the full value of the voucher the balance will not be refunded, but you can upgrade your hotel or room category to maximize the value of your voucher. Since it is valid until December 2022, you can use the balance for a trip at a later time.

A: It’s just two easy steps to redeem your voucher:

  1. Make your booking online or call our Contact Center. Your voucher is valid for any hotel-only booking or package including airfare.
    • If your booking includes commercial airfare, please make your booking Monday-Friday as airfare must be ticketed the same day.
    • If your booking is hotel-only or includes a Vacation Express exclusive, non-stop flight, you may book any day.

  2. After you book, email paywithvoucher@vacationexpress.com with your new booking number and original booking number to apply payment.
Please note: You must email your booking number and voucher no later than 5:00pm ET Monday-Friday to ensure voucher payment is processed to secure your booking. If your voucher does not cover the deposit amount of the new booking the balance must be paid immediately in order for the booking not to cancel.

Important: If the value of your voucher includes a bonus credit, this credit will be deducted from the gross selling price of the booking and will not get applied as a payment. Please ensure that when you make your new booking, you send yourself an invoice that shows the original gross selling price. Once VE has adjusted the price a new invoice will be emailed to you showing the reduced gross amount. The balance of your voucher value will then be applied as a payment.

A: If you did not use your insurance to cancel then you can transfer it to your new booking. If you used your insurance to cancel then it cannot be transferred, but a new plan can be added when you rebook. Effective July 21, 2020 Vacation Express announced new vacation protection plans. Click here for more information on the plans.

A: Under normal circumstances Vacation Express would assist you with booking the new package, even though it is time consuming for us. Under current circumstances, with the hold times the airlines have and with our Air Department extremely busy, we do not have the ability to handle that for you and ask that you rebook the airline ticket with the airline directly.

A: Make sure you have carefully reviewed the hotel’s guidelines for rebooking. Once you have, make a new reservation via the Contact Center ONLY (you are required to book through the contact center, at 800.309.4717). Advise them that you are rebooking a cancelled reservation. Once your new booking is made, it may take up to 72 business hours to update your new booking with the discounted rate.

Resorts currently offering rescheduling promotions include AM Resorts, Grand Palladium Hotels & Resorts, The Excellence Collection, TRS Hotels and a variety of smaller hotel companies. For restrictions, blackout dates and general information about any offers please see the hotel’s websites.

Destination Updates

Both hotels and destinations continue to adjust their opening dates, so be sure to check the Hotel Updates tab for the most up-to-date information regarding your hotel. Also, visit the New Safety Procedures tab for updates on new policies destinations and hotels are implementing for your next vacation.

Antigua 6/1/20 In Antigua, travelers arriving by air on or after July 9, 2020 will be required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 7 days prior to travel. Click here for more information. Travelers must complete a Traveler Accomodation form before arrival.
Aruba 7/10/20 In Aruba, all arriving travelers from select states are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 72 hours prior to travel. The results must be uploaded at least 12 hours prior to their departure time. As of November 1, 2020, all travelers will have the option to take a PCR test upon arrival, at their own expense. For a list of select states and more information on new travel requirements for Aruba please click here.
Bahamas 11/9/20 Click here for more information.
Barbados 1/1/21 In Barbados, all arriving travelers aged 6 years and older are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 72 hours prior to travel. Travelers are also required to remain on property during their stay. Click here for more information.
Cancun 6/8/20 No requirements
Costa Rica 9/1/20 for select states
11/1/20 for all states
For Costa Rica, as of September 1, ONLY travelers from Connecticut, New Hampshire, New Jersey, New York, Vermont, Maine, Maryland, Virginia, and Washington, D.C. may enter. As of September 15, travelers from Colorado, Massachusetts, and Pennsylvania will be permitted. As of November 1, travelers from all states will be permitted.

All travelers will have to follow these requirements:
  • Complete the online form found at https://salud.go.cr.
  • Submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 72 hours prior to travel.
  • Purchase travel insurance that covers accommodation in case of quarantine and medical expenses for acute illness.
    • The purchased travel insurance must also be shown upon arrival to prove that the policy is active during their stay in Costa Rica and that is covers medical costs related to COVID-19 for a minimum of $50,000 USD.
    • Insurance can be purchased locally online. Click here for more information on where to purchase travel insurance.
In addition to the above requirements, travelers must prove they are coming from one of the authorized states until November 1.
Cozumel 6/8/20 No requirements
Curacao 1/1/21 Click here for more information.
Dominican Republic 7/5/20 In the Dominican Republic, effective September 15, travelers entering will not be required to submit a negative PCR test. All arriving passengers will pass through a heat/temperature sensor upon arrival. If a passenger shows an elevated body temperature they are pulled for further investigation and may incur a rapid test. All travelers will also be granted a complimentary, temporary travel assistance plan that will include coverage for emergencies, telemedicine, lodging for prolonged stays and costs for changing flights in the event of an infection. This will be provided for all travelers through December 2020.
Grenada 10/15/20 In Grenada, travelers from the U.S. will be required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 7 days prior to travel. Hotel guests are required to stay on property for 4 days after arrival. If they wish to leave their hotel after 4 days they must complete a negative PCR test at their own expense. Travelers must also have travel insurance covering COVID-19 and any related illness or declare that they will bear the cost of treatment and isolation if they test positive for COVID-19 on arrival. All travelers, regardless of risk assessment, must submit a Health Declaration Form and register on Grenada's Contract App. Click here for more information.
Jamaica 8/15/20 In Jamaica, travelers arriving from October 10 onwards from the U.S. will be required to present either a negative Polymerase Chain Reaction [PCR] OR Antigen test on arrival to the airport. Children aged 11 years or younger will not be required to present a negative test. Please note, travelers are no longer required to upload their negative test prior to arrival. Travelers are still required complete the mandatory Travel Authorization form AND receive government approval before departing, and you must present this approved form upon departure from the U.S. We urge you to visit VisitJamaica.com for more information.
Los Cabos 6/20/20 No requirements
Panama 10/12/20 In Panama, all arriving travelers will be required to present a negative Polymerase Chain Reaction [PCR] or antigen test taken no more than 48 hours prior to arrival time. If their test was taken more than 48 hours prior to arrival, then the traveler will be required to take a rapid test at the airport at their own expense. Click here for more information.
Puerto Vallarta/Riviera Nayarit 6/8/20 Click here for more information on safety and sanitation protocols.
Riviera Maya 6/8/20 No requirements
Sint Maarten/Saint Martin 8/1/20 In St. Maarten and St. Martin, all arriving travelers ages 10 years and older from the U.S. are required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed 5 days prior to travel. Travelers are also required to complete a health declaration prior to arrival at www.stmaartenentry.com and travel with a copy. Please visit the destination websites for St. Maarten or St. Martin for more information.
Saint Lucia 6/4/20 Travelers arriving on or after July 9, 2020 will be required to present a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 7 days prior to travel. Travelers must submit a Travel Registration Form their hotel and flight reservations are confirmed. This must be completed at least 7 business days prior to travel. PCR test results are not required to complete this. Click here for more information.
St. Thomas 10/1/20 All arriving travelers ages 5 years and older arriving on or after September 19, 2020 will be required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 5 days prior to travel. Travelers must complete the online Travel Screening Portal within five days of travel. Click here for details on new travel requirements.
Turks & Caicos 8/15/20 All arriving travelers ages 10 years and older will be required to submit a valid, negative Polymerase Chain Reaction [PCR] test completed no more than 5 days prior to travel. Travel medical insurance will be required, and travelers must complete an online health questionnaire. Click here for details on new travel requirements.

Hotel Updates

Both hotels and destinations continue to adjust their opening dates, so be sure to check the Destination Updates tab for the most up-to-date information regarding our destinations. Also, visit the New Safety Procedures tab for updates on new policies destinations and hotels are implementing for your next vacation.


Blue Waters 10/1/2020
Carlisle Bay Resort 10/10/2020
Cocos Hotel 7/4/2020
Cocobay Resort Antigua 7/1/2020
Curtain Bluff Resort 10/24/2020
Galley Bay Antigua 10/14/2020
Keyonna Beach Resort 10/1/2020
Ocean Point Resort & Spa 10/22/2020
Pineapple Beach Club 11/7/2020
Royalton Antigua Resort & Spa 11/29/2020
St. James's Club & Villas 10/1/2020
Starfish Halcyon Cove Antigua CLOSED
Starfish Jolly Beach Resort & Spa CLOSED
The Verandah Resort & Spa 11/1/2020


Amsterdam Manor Beach Resort 7/1/2020
Barcelo Aruba 7/10/2020
Courtyard by Marriott Aruba Resort 11/20/2020
Divi Aruba All Inclusive 7/1/2020
Divi Dutch Village Beach Resort 7/10/2020
Divi Village All Inclusive Villas 7/10/2020
Eagle Aruba Resort & Casino 12/1/2020
Hilton Aruba Caribbean Resort & Casino 7/10/2020
Renaissance Marina & Ocean Suites 10/1/2020
Riu Palace Antillas 12/1/2020
Riu Palace Aruba 7/10/2020
Tamarijn Aruba All Inclusive 11/1/2020


The Beach at Atlantis TBA
The Coral at Atlantis TBA
The Cove at Atlantis TBA
The Reef at Atlantis TBA
The Royal at Atlantis TBA
British Colonial Hilton Nassau 11/1/2020
Comfort Suites Paradise Island 7/31/2020
Flamingo Bay 9/1/2020
Melia Nassau Beach 11/9/2020
Riu Palace Paradise Island 12/1/2020
Viva Wyndham Fortuna Beach 11/1/2020


Colony Club by Elegant Hotels 10/17/2020
Crystal Cove by Elegant Hotels 11/14/2020
Tamarind by Elegant Hotels 12/5/2020
The House by Elegant Hotels 1/4/2021
Treasure Beach by Elegant Hotels 11/1/2020
Turtle Beach by Elegant Hotels 1/4/2021
Waves Hotel & Spa by Elegant Hotels 9/1/2020

Cancun | Playa Mujeres

All Ritmo Cancun Resort & Waterpark 6/16/2020
Atelier Playa Mujeres 6/1/2020
Beach Palace 7/1/2020
Beloved Playa Mujeres 12/13/2020
Catalonia Costa Mujeres 7/7/2020
Crown Paradise Club 7/1/2020
Dreams Playa Mujeres Golf & Spa Resort 7/1/2020
Dreams Sands Cancun Resort & Spa 7/1/2020
Dreams Vista Cancun Resort & Spa 11/5/2020
Estudio Playa Mujeres 7/15/2020
Excellence Playa Mujeres 7/1/2020
Finest Playa Mujeres 9/18/2020
Flamingo Cancun 6/8/2020
Golden Parnassus Resort & Spa 6/20/2020
Grand Oasis Cancun 6/29/2020
Grand Oasis Palm 7/11/2020
Grand Palladium Costa Mujeres 7/1/2020
Grand Park Royal Cancun 7/15/2020
Grand Sens Cancun CLOSED
Hard Rock Cancun 6/8/2020
Hotel NYX Cancun 6/1/2020
Hyatt Zilara Cancun 10/10/2020
Hyatt Ziva Cancun 10/10/2020
Iberostar Coral Level at Selection Cancun 6/25/2020
Iberostar Selection Cancun 8/11/2020
Isla Mujeres Palace 7/1/2020
Le Blanc Spa Resort Cancun 11/7/2020
Majestic Elegance Costa Mujeres 9/20/2020
Mystique Holbox by Royalton 7/15/2020
Now Emerald Cancun 11/19/2020
Oasis Palm 7/11/2020
Occidental Costa Cancun 11/20/2020
Occidental Tucancun 7/1/2020
Oleo Cancun Playa 6/1/2020
Omni Cancun 7/1/2020
Panama Jack Cancun 10/10/2020
Paradisus Cancun 9/27/2020
Park Royal Beach Cancun 10/8/2020
Planet Hollywood Cancun Beach Resort and Adult Scene 12/15/2020
Playacar Palace 7/1/2020
The Pyramid at Grand Oasis Cancun 6/29/2020
Reflect Cancun 7/1/2020
Riu Caribe 6/26/2020
Riu Cancun 6/18/2020
Riu Dunamar 7/1/2020
Riu Palace Costa Mujeres 10/23/2020
Riu Palace Las Americas 6/26/2020
Riu Palace Peninsula 6/8/2020
Royalton CHIC Suites Cancun Resort & Spa [formerly] Royalton Suites Cancun 10/29/2020
Seadust Cancun Family Resort 10/23/2020
Secrets Playa Mujeres Golf & Spa Resort 7/1/2020
Secrets The Vine Cancun 7/1/2020
Sun Palace 8/1/2020
Temptation Cancun 6/10/2020
TRS Coral 7/1/2020
Zoetry Villa Rolandia [Isla Mujeres] 6/19/2020

Costa Rica

Arenal Springs Resort 6/30/2020
Dreams Las Mareas Costa Rica 11/1/2020
Fiesta Resort All Inclusive 8/1/2020
Margaritaville Beach Resort 9/1/2020
Planet Hollywood Beach Resort Costa Rica 12/1/2020
Riu Guanacaste 8/1/2020
Riu Palace Costa Rica 8/1/2020
Secrets Papagayo Costa Rica 10/23/2020
Tamarindo Diria Beach & Golf Resort 11/1/2020
Villas Sol Hotel & Beach Resort 1/2/2021
The Westin Golf Resort & Spa, Playa Conchal 9/1/2020


Allegro Cozumel 12/4/2020
Cozumel Palace 7/1/2020
El Cozumeleno 10/31/2020
Grand Park Royal Cozumel 9/28/2020
Iberostar Cozumel 10/30/2020
Melia Cozumel 11/1/2020
Occidental Cozumel 10/30/2020
Secrets Aura Cozumel 7/1/2020
Sunscape Sabor Cozumel 7/15/2020


Dreams Curacao 11/13/2020
Sunscape Curacao 8/1/2020

Dominican Republic

Barcelo Bavaro Beach 12/4/2020
Be Live Collection Canoa 12/1/2020
Be Live Collection Canoa Adults Only 11/1/2020
Be Live Collection Marien 10/16/2020
Be Live Collection Punta Cana 10/16/2020
Be Live Collection Punta Cana Adults Only 12/1/2020
Breathless Punta Cana 11/20/2020
Caribe Club Princess Beach Resort & Spa 12/23/2020
Casa Marina Beach Resort 10/30/2020
Catalonia Bavaro Beach Golf & Casino 7/5/2020
Catalonia Gran Dominicus 7/5/2020
Catalonia Royal Bavaro 7/3/2020
Catalonia Royal La Romana 7/5/2020
Coral Level at Iberostar Selection Bavaro 7/31/2020
Dreams Dominicus La Romana 10/1/2020
Dreams Macao Punta Cana 7/9/2020
Dreams Palm Beach 10/30/2020
Dreams Punta Cana 10/2/2020
Emotions Playa Dorada 1/5/2021
Emotions Juan Dolio 6/15/2020
Excellence El Carmen 11/28/2020
Excellence Punta Cana 11/28/2020
Family Club at Grand Bavaro Princess 10/15/2020
Finest Punta Cana 6/3/2021
Gran Ventana Beach Resort 6/1/2020
Grand Bavaro Princess All Suites Resort & Spa & Casino 10/15/2020
Grand Palladium Bavaro 11/19/2020
Grand Palladium Palace 11/19/2020
Grand Palladium Punta Cana 11/19/2020
Grand Sirenis Cocotal Beach Resort 8/15/2020
Hard Rock Punta Cana 7/5/2020
Hideaway at Royalton Punta Cana 10/1/2020
Hilton La Romana an All Inclusive Adult Resort 11/15/2020
Hilton La Romana an All Inclusive Family Resort 11/15/2020
Hyatt Zilara Cap Cana 7/22/2020
Hyatt Ziva Cap Cana 7/22/2020
Iberostar Costa Dorada 10/30/2020
Iberostar Dominicana 7/31/2020
Iberostar Grand Bavaro 12/4/2020
Iberostar Selection Bavaro 7/31/2020
Iberostar Selection Hacienda Dominicus 12/4/2020
Le Sivory Punta Cana CLOSED
Lopesan Costa Bavaro & Adults Section 11/24/2020
Majestic Colonial Punta Cana 12/1/2020
Majestic Elegance Punta Cana 12/1/2020
Majestic Mirage Punta Cana 10/30/2020
Melia Caribe Beach 10/8/2020
Melia Punta Cana Beach 10/8/2020
Nickelodeon Hotels & Resorts Punta Cana 11/5/2020
Now Larimar Punta Cana 12/15/2020
Now Onyx Punta Cana 11/20/2020
Occidental Caribe 12/18/2020
Occidental Punta Cana 10/30/2020
Ocean Blue & Sand Resort 12/1/2020
Ocean El Faro 12/18/2020
Paradisus Palma Real TBA
Paradisus Punta Cana TBA
Playabachata Resort CLOSED
Punta Cana Princess All Suites Resort 12/20/2020
Riu Bambu 7/17/2020
Riu Naiboa 10/9/2020
Riu Republica 12/15/2020
Riu Palace Bavaro 7/1/2020
Riu Palace Macao 11/15/2020
Riu Palace Punta Cana 10/16/2020
Royalton Bavaro Resort & Spa 11/1/2020
Royalton CHIC Punta Cana Resort & Spa [formerly] CHIC Punta Cana 12/1/2020
Royalton Punta Cana 10/1/2020
Royalton Splash Punta Cana Resort & Spa [formerly] Grand Memories Splash 10/1/2020
Sanctuary Cap Cana 7/15/2020
Secrets Cap Cana Resort & Spa 7/10/2020
Secrets Royal Beach Punta Cana 10/31/2020
Sunscape Puerto Plata 10/16/2020
The Grand Reserve at Paradisus Palama Real 10/1/2020
The Reserve at Paradisus Palma Real TBA
The Reserve at Paradisus Punta Cana TBA
Tropical Princess Beach Resort & Spa 12/23/2020
TRS Cap Cana Hotel 12/4/2020
TRS Turquesa 11/19/2020
VH Atmosphere, Adult Only Resort and Beach Club CLOSED
VH Gran Ventana Beach Resort 1/2/2021
Vista Sol Punta Cana 1/8/2021
Viva Wyndham Dominicus Beach 12/18/2020
Viva Wyndham Dominicus Palace 11/1/2020
Viva Wyndham Tangerine 11/1/2020
Viva Wyndham V Heavens 11/2/2020
Whala! Bavaro 9/4/2020
Zoetry Agua Punta Cana 10/13/2020


Coyaba Grenada 7/1/2020
Royalton Grenada 11/29/2020


Azul Beach Resort Negril by Karisma 7/1/2020
Breathless Montego Bay Resort & Spa 10/1/2020
Club Ambiance CLOSED
Club Mobay 6/1/2020
Coco La Palm 7/15/2020
Couples Negril 12/1/2020
Couples Sans Souci 12/1/2020
Couples Swept Away 7/1/2020
Couples Tower Isle 7/1/2020
Deja Resort 6/15/2020
Excellence Oyster Bay 12/11/2020
Fun Holiday 6/1/2020
Grand Lido Negril 7/15/2020
Grand Palladium Jamaica 7/10/2020
Grand Palladium Lady Hamilton 7/10/2020
Hedonism II 7/1/2020
Hideaway At Royalton Negril 7/15/2020
Hilton Rose Hall Resort & Spa 7/1/2020
Holiday Inn Montego Bay 12/19/2020
Hyatt Zilara Rose Hall Jamaica 7/1/2020
Hyatt Ziva Rose Hall Jamaica 7/1/2020
Iberostar Grand Rose Hall 12/3/2020
Iberostar Rose Hall Beach 7/11/2020
Iberostar Selection Rose Hall Suites 7/2/2020
Jewel Grande Montego Bay Resort & Spa 7/1/2020
Jewel Paradise Cove Beach Resort & Spa 7/1/2020
Legends Hotel 9/1/2020
Melia Braco Village 10/1/2020
Moon Palace Jamaica Grande 7/1/2020
Oasis at Sunset [formerly Sunscape Splash Montego Bay] 1/15/2021
Ocean Coral Spring 10/9/2020
Ocean Eden Spring Fall 2020
Riu Montego Bay 12/4/2020
Riu Negril 12/15/2020
Riu Ocho Rios 6/15/2020
Riu Palace Jamaica 12/1/2020
Riu Palace Tropical Bay 7/17/2020
Riu Reggae 7/3/2020
Rondel Village 7/11/2020
Royal Decameron Club Caribbean 11/19/2020
Royalton Blue Waters 10/1/2020
Royalton Negril 7/15/2020
Royalton White Sands 10/1/2020
Samsara Cliff Hotel 12/1/2020
Sandy Haven 8/1/2020
SeaGarden Beach Resort 12/15/2020
Secrets St. James Montego Bay 8/8/2020
Secrets Wild Orchid Montego Bay 8/8/2020
Sunscape Cove Montego Bay CLOSED
Sunscape Splash Montego Bay CLOSED
Sunset at the Palms 7/9/2020
Sunset Beach Resort [formerly Sunscape Cove Montego Bay] 1/15/2021
Toby's Resort 7/1/2020
Zoetry Montego Bay Jamaica 10/1/2020

Los Cabos

Barcelo Gran Faro Los Cabos 7/15/2020
Breathless Cabo San Lucas 7/1/2020
Dreams Los Cabos Suites Golf Resort & Spa 7/1/2020
Hard Rock Hotel Los Cabos 6/15/2020
Holiday Inn Los Cabos CLOSED
Hyatt Ziva Los Cabos 9/24/2020
Le Blanc Spa Resort Los Cabos 7/1/2020
Marquis Los Cabos Resort & Spa 7/1/2020
Nobu Hotel Los Cabos 7/1/2020
Paradisus Los Cabos 8/15/2020
Pueblo Bonito Los Cabos Beach Resort 6/22/2020
Pueblo Bonito Pacifica Golf & Spa Resort 6/15/2020
Reflect Los Cabos 7/1/2020
Riu Palace Baja California 10/8/2020
Riu Palace Cabo San Lucas 6/18/2020
Riu Santa Fe 7/9/2020
Royal Decameron Los Cabos 11/20/2020
Royal Solaris Los Cabos 6/20/2020
Sandos Finisterra Los Cabos 7/1/2020
Secrets Puerto Los Cabos 7/1/2020
Villa Del Palmar Beach Resort & Spa Los Cabos 6/1/2020


Dreams Playa Bonita Panama 12/18/2020
Riu Playa Blanca 10/30/2020
The Buenaventura Golf and Beach Resort 11/1/2020
Sheraton Bijao Beach Resort Panama 11/1/2020
Playa Blanca Beach Resort, Spa & Residences 11/1/2020

Puerto Vallarta

Barcelo Puerto Vallarta 10/30/2020
Dreams Villamagna Nuevo Vallarta 7/1/2020
Grand Palladium Vallarta Resort & Spa 7/1/2020
Grand Park Royal Puerto Vallarta 7/15/2020
Hard Rock Hotel Vallarta 6/20/2020
Hilton Puerto Vallarta Resort 7/1/2020
Hyatt Ziva Puerto Vallarta 10/1/2020
Iberostar Playa Mita 7/2/2020
Marival Armony Resort & Suites 7/8/2020
Marival Distinct Luxury Residences 7/1/2020
Marival Emotions Resort & Suites 6/25/2020
Now Amber Puerto Vallarta 7/1/2020
Occidental Nuevo Vallarta 7/1/2020
Riu Jalisco 7/2/2020
Riu Palace Pacifico 6/22/2020
Riu Vallarta 6/18/2020
Secrets Vallarta Bay 7/1/2020
Sunscape Puerto Vallarta 6/25/2020

Riviera Maya

Akumal Bay Beach & Wellness Resort 7/1/2020
Azul Beach Resort Riviera Cancun 10/31/2020
Barcelo Maya Beach 12/30/2020
Barcelo Maya Caribe 12/18/2020
Barcelo Maya Colonial 10/30/2020
Barcelo Maya Riviera Adults Only 7/9/2020
Barcelo Maya Tropical 11/20/2020
BlueBay Grand Esmeralda 7/15/2020
Breathless Riviera Cancun Resort & Spa 7/3/2020
Catalonia Playa Maroma 6/12/2020
Catalonia Riviera Maya & Yucatan Beach 7/29/2020
Catalonia Royal Tulum 7/1/2020
Desire Riviera Maya Pearl Resort 6/1/2020
Desire Riviera Maya Resort 6/1/2020
Dreams Natura Riviera Cancun [formerly Now Natura Riviera Cancun] 9/11/2020
Dreams Puerto Aventuras Resort & Spa 10/1/2020
Dreams Riviera Cancun Resort & Spa 7/1/2020
Dreams Tulum Resort & Spa 7/1/2020
El Dorado Royale Riviera Maya 7/1/2020
El Dorado Seaside Suites Riviera Maya 7/1/2020
El Dorado Maroma Riviera Maya 6/15/2020
El Dorado Casitas Royale Riviera Maya 7/1/2020
Excellence Riviera Cancun 9/24/2020
Generations Riviera Maya 6/15/2020
The Grand Moon Palace 7/1/2020
Grand Palladium Colonial Resort & Spa 10/2/2020
Grand Palladium Kanteneh Resort & Spa 10/2/2020
Grand Palladium White Sands Resort & Spa 10/2/2020
Grand Riviera Princess 10/15/2020
Grand Sirenis Riviera Maya Resort & Spa 11/1/2020
Hard Rock Hotel Riviera Maya 6/8/2020
Hideaway at Royalton Riviera Cancun 7/15/2020
Hilton Playa del Carmen 10/10/2020
Hotel Marina El Cid Spa & Beach Resort 7/1/2020
Hotel Xcaret Mexico 6/16/2020
Iberostar Selection Paraiso Maya 6/25/2020
Iberostar Paraiso Del Mar TBD
Iberostar Quetzal 10/7/2020
Iberostar Tucan 10/7/2020
Iberostar Paraiso Beach TBD
Iberostar Selection Paraiso Lindo 6/25/2020
Iberostar Grand Hotel Paraiso 10/25/2020
Kore Tulum 7/1/2020
Moon Palace Cancun 7/13/2020
Now Jade Riviera Cancun 7/7/2020
Now Sapphire Riviera Cancun 6/15/2020
Occidental at Xcaret Destination 7/1/2020
Ocean Coral & Turquesa 7/3/2020
Ocean Maya Royale 9/14/2020
Ocean Riviera Paradise 7/31/2020
Palafitos - Overwater Bungalows at El Dorado Maroma 6/15/2020
Panama Jack Playa del Carmen 10/10/2020
Paradisus Playa del Carmen La Esmeralda 7/1/2020
Paradisus Playa del Carmen La Perla 7/1/2020
Platinum Yucatan Princess All Suites Resort & Spa 10/15/2020
Princess Family Club at Grand Riviera Princess 10/15/2020
The Reef 28 Playa Del Carmen 7/1/2020
Reef Coco Beach Resort 6/20/2020
The Reef Playacar 6/20/2020
Riu Lupita 12/1/2020
Riu Palace Mexico 10/30/2020
Riu Palace Riviera Maya 7/1/2020
Riu Playacar 7/1/2020
Riu Tequila 12/1/2020
Riu Yucatan 12/1/2020
Royalton Riviera Cancun 7/15/2020
Sandos Caracol 8/1/2020
Sandos Playacar 7/1/2020
Secrets Maroma 7/14/2020
Secrets Akumal Riviera Maya 7/1/2020
Secrets Capri Riviera Cancun 8/1/2020
Secrets Maroma Beach Riviera Cancun 7/1/2020
Sunscape Akumal Riviera Maya 10/1/2020
TRS Yucatan Hotel 10/2/2020
UNICO 20°87° Hotel Riviera Maya 6/8/2020
Valentin Imperial Maya 7/1/2020
Ventus at Marina El Cid Spa & Beach Resort 7/1/2020
Viva Wyndham Azteca 12/18/2020
Viva Wyndham Maya 7/1/2020
Zoëtry Paraiso de la Bonita Riviera Maya 10/20/2020

Saint Lucia

BodyHoliday & Rendezvous 10/1/2020
Calabash Cove Resort & Spa 10/3/2020
Coconut Bay Beach Resort & Spa 11/1/2020
Hideaway at Royalton Saint Lucia 11/1/2020
Marigot Bay TBA
Mystique St. Lucia by Royalton 12/1/2020
Rendezvous Resort 11/17/2020
Royalton Saint Lucia 11/1/2020
Serenity at Coconut Bay Beach Resort & Spa 8/1/2020
St. James Club Morgan Bay 1/15/2021
Starfish Saint Lucia 12/15/2020
The Landings 11/12/2020
Ti Kaye Resort and Spa 11/1/2020
Windjammer Landing 11/19/2020

St. Maarteen/Martin

Divi Little Bay Beach Resort 7/1/2020
Oyster Bay Beach Resort 6/3/2020
Secrets St. Martin Resort and Spa 11/13/2020
Sonesta Maho Beach Resort 10/29/2020
Sonesta Ocean Point 7/1/2020

St. Thomas

Bolongo Bay Beach Resort 10/1/2020

Turks & Caicos

Beach House 12/15/2020
Bianca Sands on Grace Bay 6/1/2020
Blue Haven Resort Turks & Caicos 12/15/2020
Point Grace Resort and Spa 7/22/2020
Seven Stars Resort Turks & Caicos 7/22/2020
The Alexandra 11/15/2020
The Palms Turks & Caicos 7/22/2020
The Sands at Grace Bay 10/14/2020
West Bay Club 7/22/2020

New Safety Procedures

Below you will find the health and safety policies and procedures provided by some hotels and destinations. In order to comply with new guidelines related to COVID-19 and social distancing, hotel services may vary. We will continue to update this list so check back often for updates. Also check the Destination Updates and Hotel Updates tabs for the most up-to-date information on hotel and destination opening dates.


Destination Transportation + Excursions


Hotel Chains

Dominican Republic Hotels

Jamaica Hotels

Mexico Hotels

Other Caribbean Hotels