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Services and Facilities at Moon Palace Cancun, CancunServices and Facilities at Moon Palace Cancun, CancunServices and Facilities at Moon Palace Cancun, Cancun

Services and Facilities at Moon Palace Cancun, Cancun

Services & Facilities


6 Outdoor JacuzzisBeauty SalonTour DeskMoney ExchangeGroup/Meeting Facilities3 Pools4 Swim-Up BarsBeach Pool ServiceFitness CenterGift ShopsShuttle ServiceDoctorAtm MachineLaundry

The Moon Palace Cancun is a full service all-inclusive luxury mega-resort offering guests of all ages an extraordinary array of day and nighttime activities including dining options for every taste, water and land activities galore, superb accommodations, 27 holes of challenging golf, two full-service spa facilities with gym and fitness equipment, multiple swim-up bars in two of the largest pools in the Caribbean, six lighted tennis courts and the kind of personal service you'd expect from a world class resort. Located in the Sunrise section of the resort is an exciting Sports Book & Electronic Bingo facility! This new concession offers 240 slot machines and 26 32' LCD screens in the Sports Book area. Open daily from 10 am to 2 am, beverages and snacks are served. Adult guests 18 and over are invited to enjoy this facility.

Beautiful Accommodations
The Moon Palace offers 2,103 air-conditioned guest rooms and suites. All rooms and suites feature a double Jacuzzi, balcony or terrace, flat screen LCD televisions, high-speed wireless internet access (additional fee applies), liquor dispenser and a mini-bar restocked daily. Many rooms enjoy an ocean view. Connecting, physically challenged and non-smoking rooms are available on a request basis. Rooms for the physically challenged are located in the Deluxe Room-Resort View category with 5 rooms available and in the Superior Deluxe-Garden View room category with 13 rooms available.

Exclusive Adults Only Concierge Level
Adults 18+ can enjoy the new adults only Concierge Level accommodations, which include an array of luxury amenities and extra services. Concierge level rooms are located in both the Sunrise and the Nizuc sections.

Special Family-Friendly Accommodations and Facilities
Kids will love the special amenities just for them, and parents can relax knowing the kids are being well taken care of at the exclusive Kids Club. Even the dining venues are kid-friendly with special menus designed just for picky little eaters. PLUS the new FAMILY DELUXE room category (exclusively for families withchildren) offers families outstanding accommodations - perfect for a family of 6 - including two connecting rooms with one king and 2 double beds, Xbox 360 (a selection of Xbox games and DVD movies is available on request), special welcome amenities for the kids, mini-bathrobes and slippers, kid-friendly stocked mini-bar and room service menu and special L'Oreal kids line bath products. An in-room family guide helps families plan their activities and make the most of their family vacation time. Also available, new 'Family Connection Luxury Suite' with 3 consecutive hours of nanny service for up to two children per room per day, welcome sweets and other special kid's amenities as listed above plus priority access to the Kid's Club (Connection Zone) for fast drop-off and pick-up, Kiddie Concierge line and more!

Additional Special Features
- All guests enjoy complimentary unlimited long distance phone calls to Mexico, Canada and the continental USA. (Calls must be made from your room; other international calls will be charged at a special rate; if unused, this service cannot be exchanged for cash value. Certain restrictions apply.)
- 30 mins. of complimentary internet use per room/per stay at business center (or other designated location). Complimentary wireless internet access is provided in guest rooms and throughout the resort.
- Free Shuttle to Hotel Zone - Take advantage of the free shuttle to the Hotel Zone in Cancun that departs four times daily. The shuttle puts you right in the center of all the shopping and nightlife that Cancun is famous for including La Isla, Plaza Caracol and Plaza Kukulcan. Reservations are required, just inquire at the Tour Desk in the lobby and sign up!
- Thirty private cabanas with personalized service, chic lounge chairs and swings in the pool area
- Enjoy exchange privileges with other Palace Resorts

Honeymooners Welcome
Just advise when making your reservation, and bring proof of marriage within the past year. All Honeymoon Couples receive:

  • Fruit basket
  • Bottle of sparkling wine
  • Romantic candlelight dinner
  • Two t-shirts
  • Services of the Honeymoon Desk
  • Late checkout till 6 pm (upon request and subject to availability)
After check-in, Honeymoon Couples will be directed to the Honeymoon Desk where they will be welcomed and can reserve their candlelight dinner. All additional amenities will be delivered to the room.

Meeting Facilities
Moon Palace Cancun has the largest, most versatile function space in Cancun. The Resort is equipped to handle everything from a small sales meeting to a major exhibition or trade show. The dedicated and professional staff of meeting & event planners will ensure the success of your function right down to the smallest detail.

Universal Center
The Universal Center is a multi-purpose complex suitable for expositions and trade shows, as well as meetings requiring multiple breakouts. Having 55,000 square feet of flexible space on the ground floor and another 37,000 square feet above - plus 15,000 square feet of pre-function space on each floor, large loading bays, and close proximity to the airport, make the Universal Center the most convenient venue in Cancun for a trade show or exhibition.

Conference Center
The Conference Center features a Grand Ballroom with unobstructed seating for up to 3,000 people, permanent stage with 30 foot ceilings, large multi-faceted pre-function areas, a junior ballroom, 13 breakouts and a high-tech Board of Directors room all on a single level.

Business Center
You'll find a well-equipped business center conveniently located adjacent to the Lobby. Computers with internet access, printers, fax and copy machines are available for a nominal fee.

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