Travel Update: Jamaica

Please regularly check this page for updates from hotels in Jamaica due to Hurricane Melissa, including any closures, reopening dates and operational updates. For destination updates please visit the Jamaica Tourist Board Travel Alerts page here.

For reservations scheduled to travel to Jamaica now through December 31, we are waiving the VE change and cancellation fees (supplier fees/penalties apply).

*Please note, Vacation Express has added a short buffer period to these hotel tentative reopening dates to ensure completion and delivery of service meets with our standards. there may be a reduction in amenities and/or services, some facilities may not be fully functional, and landscaping and other finishing touches may be ongoing during your stay that the resort has not disclosed to us. If you believe that vacationing with anything less than the resort functioning at 100% will negatively impact the traveler's experience, we recommend contacting the resort directly to ensure you have the most up-to-date information.

If your resort isn't ready to receive guests, we will email you alerting you of this information and what your options are, which in some cases may be that the resort waives their penalty and you can simply book another resort.

SERVICE	REOPENING DATE W/ VE BUFFER	DETAILS	CANCELLATION POLICY
Sangster International Airport (Montego Bay)	11/1/25
Norman Manley International Airport (Kingston)	10/30/25
In-Destination Transportation	TBA	TBA
Excursions	TBA	TBA
Azul Beach Resort Negril	12/1/25		Future Travel Credit valid for travel through 9/30/26 and applicable at other Karisma Properties. Cancellation penalties waived through 1/1/26.
Bahia Principe Grand Jamaica	12/14/26*	There is structural damage to some areas and facilities. Click here for details.
Bahia Principe Luxury Runaway Bay - Adults Only	4/14/26*	There is structural damage to some areas and facilities. Click here for details.
Breathless Montego Bay Resort & Spa	5/15/26*	Operations Temporarily Suspended
Catalonia Montego Bay	closed indefinitely
Couples Negril	12/1/25		Travel on or after 11/16/25 may reschedule for travel until 12/24/25 without penalty or choose a Future Travel Credit valid for 1 year.
Couples Sans Souci	12/1/25		Travel on or after 11/16/25 may reschedule for travel until 12/24/25 without penalty or choose a Future Travel Credit valid for 1 year.
Couples Swept Away	12/1/25		Travel on or after 11/16/25 may reschedule for travel until 12/24/25 without penalty or choose a Future Travel Credit valid for 1 year.
Couples Tower Isle	12/1/25		Travel on or after 11/16/25 may reschedule for travel until 12/24/25 without penalty or choose a Future Travel Credit valid for 1 year.
Deja Resort	12/14/25*
Dreams Rose Hall	4/15/26*	Operations Temporarily Suspended
Grand Decameron Cornwall Beach	2/15/26*		Cancellation penalties waived or Future Travel Credit up to 12/31/25.
Grand Decameron Montego Beach	2/15/26*		Cancellation penalties waived or Future Travel Credit up to 12/31/25.
Grand Lido Negril Au-Naturel	8/25/26
Grand Palladium Jamaica Resort & Spa	OPEN		If due to cancelled flights or airport closure, cancellation penalties waived or Future Travel Credit valid for 1 year from original travel dates.
Grand Palladium Lady Hamilton Resort & Spa	OPEN		If due to cancelled flights or airport closure, cancellation penalties waived or Future Travel Credit valid for 1 year from original travel dates.
Hedonism II	OPEN		If due to cancelled flights or airport closure, the payment already made will be held as a credit valid for use within the next 6 months.
Hyatt Zilara Rose Hall Jamaica	4/15/26*	Operations Temporarily Suspended
Hyatt Ziva Rose Hall Jamaica	4/15/26*	Operations Temporarily Suspended
Iberostar Selection Rose Hall Suites	OPEN		Regular cancellation policies apply.
Iberostar Waves Rose Hall Beach	OPEN		Regular cancellation policies apply.
Jewel Grande Montego Bay Resort & Spa	4/15/26*	Operations Temporarily Suspended
JOIA Rose Hall By Iberostar	OPEN		Regular cancellation policies apply.
Legends Beach Resort	11/30/25*	Trees and vegetation were hit hard, but there is no structural damage to the hotel.	If due to cancelled flights or airport closure, cancellation penalties waived or Future Travel Credit for arrival within 30 days.
Moon Palace Jamaica	OPEN	Hotel has returned to normal operations.	Guests scheduled to travel 11/2/25-11/15/25 can rebook Moon Palace Jamaica or relocate to Moon Palace Cancun or Moon Palace Nizuc for travel through 12/20/25 at existing rates.
Ocean Coral Spring	OPEN		Regular cancellation policies apply.
Ocean Eden Bay	12/1/25		Regular cancellation policies apply.
Princess Grand Jamaica	3/1/26		Cancellation penalty waived or rebook at original rate. Adult guests traveling Feb 1-28 will be upgraded to Princess Senses the Mangrove.
Princess Senses the Mangrove Resort	2/1/26		Cancellation penalty waived or rebook at original rate.
Riu Montego Bay	OPEN
Riu Negril	12/10/25
Riu Ocho Rios	OPEN
Riu Palace Aquarelle	1/1/26*
Riu Palace Jamaica	OPEN
Riu Palace Tropical Bay	12/4/25
Riu Reggae	12/10/25
Royalton Blue Waters Montego Bay	9/15/26
Royalton Hideaway Blue Waters	9/15/26
Royalton Hideaway Negril	8/25/26
Royalton Negril	8/25/26
S Hotel Montego Bay	OPEN
Samsara Cliff Resort	11/30/25*		If due to cancelled flights or airport closure, cancellation penalties waived or Future Travel Credit for arrival within 30 days.
SeaGarden Beach Resort Montego Bay	7/15/26*	Structural damage.	Cancellation penalties waived
Secrets St. James Montego Bay	5/15/26*	Operations Temporarily Suspended
Secrets Wild Orchid Montego Bay	5/15/26*	Operations Temporarily Suspended
Sunset at The Palms	11/29/25
Zoetry Montego Bay Jamaica	5/15/26*	Operations Temporarily Suspended

Hotel Updates

Both hotels and destinations continue to adjust their opening dates, so be sure to check the Destination Updates tab for the most up-to-date information regarding our destinations. Also, visit the New Safety Procedures tab for updates on new policies destinations and hotels are implementing for your next vacation.

New Safety Procedures

Below you will find the health and safety policies and procedures provided by some hotels and destinations. In order to comply with new guidelines related to COVID-19 and social distancing, hotel services may vary. We will continue to update this list so check back often for updates. Also check the Destination Updates and Hotel Updates tabs for the most up-to-date information on hotel and destination opening dates.